Customer Service Agent

2 days ago

Ortigas Metro Manila, Philippines TRANSCOSMOS (MALAYSIA) SDN. BHD. Full time ₱15,000 - ₱30,000 per year

A. Position Overview

As a Call Centre Agent, you will serve as the primary point of contact for customers, delivering exceptional service and support. Your responsibilities include responding to customer inquiries across non-voice channels, resolving issues, and providing accurate information while maintaining a positive and professional demeanour

B. Key Responsibilities

  • Respond to customer inquiries and resolve platform operation issues through non-voice channels (e.g., email, chat).
  • Make occasional outbound calls to customers for follow-up or to clarify issues.
  • Review and coordinate return and refund requests in a professional and timely manner.
  • Handle user issues related to financial transactions and logistics.
  • Manage account-related inquiries, including issues with platform permissions.
  • Accurately document customer interactions and system-related activities in internal tools
  • Work towards achieving individual and team performance goals, including response times, customer satisfaction scores, and other key performance indicators (KPIs).

C. Qualifications

  • Fresh Graduates (Bachelor's Degree) are welcome to apply
  • SHS can be considered with at least 6 months BPO experience w/ experience in chat and voice support with readiness to handle blended channels.
  • Have average to good communication skills in English.
  • Knowledge of customer service principles.
  • Able to join 13th October 2025
  • Good data entry and typing skills.
  • Amenable to work in shifting schedule.
  • Amenable to work in Ortigas, Pasig City.

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