Customer Service Manager
11 hours ago
What You’ll Do As our Customer Service Manager , you’ll lead and inspire a dynamic team to deliver exceptional customer experiences while driving operational excellence. Key Responsibilities Manage and motivate the Customer Service team across multiple channels (phone, chat, email). Set clear goals, monitor KPIs (service quality, resolution rate, satisfaction), and drive continuous improvement. Provide coaching and training to strengthen product knowledge, communication, and problem-solving skills. Customer Experience & Quality Ensure consistent, high-quality service by monitoring interactions and providing actionable feedback. Analyze customer feedback and complaints to identify improvement areas and enhance overall satisfaction. Develop and refine service quality standards to maintain professionalism and efficiency. Operational Excellence & Compliance Oversee day-to-day operations, scheduling, and cost control to meet service-level targets. Handle complex and escalated cases to ensure timely resolution. Enforce compliance with financial regulations, data security, and anti-fraud measures. Cross-Functional Collaboration Partner with Product, Marketing, Risk, and Operations teams to represent the Voice of the Customer . Contribute insights that shape new products, improve processes, and support precision marketing and cross-selling. Prepare regular performance reports and strategic recommendations for management. What You’ll Bring Bachelor’s degree in Finance, Economics, Management, Marketing , or related field. 5+ years of customer service experience in the financial industry (banking or credit card background preferred). 2+ years in a leadership role managing service teams. Strong knowledge of credit card operations, compliance, and risk control. Excellent communication, problem-solving, and data analysis skills (Excel proficiency a plus). A customer-first mindset and proven ability to lead with empathy, precision, and accountability. Why apply? Be part of a globally recognized fintech brand . Work in a culture that values integrity, innovation, and impact . Growth opportunities in a fast-scaling industry. Competitive compensation and benefits package. #J-18808-Ljbffr
-
Payroll Service Specialist
2 weeks ago
Manila, National Capital Region, Philippines HR Manager Full time ₱1,200,000 - ₱2,400,000 per yearCompany DescriptionCDP Group, founded in 2004, is the leading HCM SaaS+ platform provider in China. We offer a comprehensive scenario-based offering that integrates cloud-based value-added services for payroll, benefits, talent acquisition, talent development, and workforce management. With over 900 customers spanning 45 key industry verticals, we are known...
-
Customer Service Manager
3 weeks ago
, Metro Manila, Philippines VGW Full timeJoin to apply for the Customer Service Manager role at VGW Join to apply for the Customer Service Manager role at VGW VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games.In this role you will oversee service delivery and team performance, ensuring operational targets...
-
IT Service Management Specialist
1 week ago
Manila, Philippines Global Process Manager Inc. Full timeAbout Wrist Wrist is the world’s leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%. With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data...
-
Customer Service Program Manager
1 week ago
, Metro Manila, Philippines Circles Full timeGet AI-powered advice on this job and more exclusive features. About Us: Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos....
-
Customer Service Operations Manager
3 weeks ago
, Metro Manila, Philippines Salmon Group Ltd Full timeJoin to apply for the Customer Service Operations Manager role at Salmon Group Ltd Join to apply for the Customer Service Operations Manager role at Salmon Group Ltd Oversee daily operations for all customer service channels (chat, call, email) and manage team leads and frontline agents. Set and monitor KPIs (AHT, FCR, SLA adherence, CSAT) to ensure team...
-
Customer Service Assistant Manager
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timeCustomer Service Assistant Manager (Pasig) Customer Service Assistant Manager jobs in Pasig We are hiring call center agents Responsibilities Coordinate with the clients, try to know their concerns Facilitate sales of all products and services according to the client's needs Ensure premium level of client satisfaction in one phone call Perform troubleshoot...
-
Logistics And Customer Service Manager
1 week ago
, Metro Manila, Philippines Buscojobs Full timeLogistics And Customer Service Manager jobs in... Posted today Job Description Roles and Responsibilities Logistics Planning & Cost Management Optimize logistics networks and reduce costs across warehousing and transportation. Negotiate transport rates and evaluate logistics models for efficiency. Implement cost-saving initiatives and process improvements...
-
Customer Service Manager
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timeOverview The Manager, IT Service Desk & End User Computing leads their team to deliver industry-leading IT Support and EUC services, liaising with all employees. Oversees and monitors the development, maintenance, and delivery of our IT Service Desk and EUC services to enable the delivery of secure, predictable, and stable IT services. Engages with...
-
Customer Service
3 weeks ago
, Metro Manila, Philippines Michael Page Full timeBe part of a growing multinational company Collaborative and innovative work environment About Our Client Known for its commitment to delivering high-quality consumer goods and have a well-established presence in the market, with a focus on operational excellence. Job Description Manage end-to-end logistics operations to ensure timely delivery of goods to...
-
Operations Manager
3 weeks ago
, Metro Manila, Philippines VGW Full timeJoin to apply for the Operations Manager - Customer Service role at VGW Join to apply for the Operations Manager - Customer Service role at VGW Get AI-powered advice on this job and more exclusive features. Customer Service Operations Manager VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class,...
