Customer Service Manager
3 weeks ago
What You’ll Do As our Customer Service Manager , you’ll lead and inspire a dynamic team to deliver exceptional customer experiences while driving operational excellence. Key Responsibilities Manage and motivate the Customer Service team across multiple channels (phone, chat, email). Set clear goals, monitor KPIs (service quality, resolution rate, satisfaction), and drive continuous improvement. Provide coaching and training to strengthen product knowledge, communication, and problem-solving skills. Customer Experience & Quality Ensure consistent, high-quality service by monitoring interactions and providing actionable feedback. Analyze customer feedback and complaints to identify improvement areas and enhance overall satisfaction. Develop and refine service quality standards to maintain professionalism and efficiency. Operational Excellence & Compliance Oversee day-to-day operations, scheduling, and cost control to meet service-level targets. Handle complex and escalated cases to ensure timely resolution. Enforce compliance with financial regulations, data security, and anti-fraud measures. Cross-Functional Collaboration Partner with Product, Marketing, Risk, and Operations teams to represent the Voice of the Customer . Contribute insights that shape new products, improve processes, and support precision marketing and cross-selling. Prepare regular performance reports and strategic recommendations for management. What You’ll Bring Bachelor’s degree in Finance, Economics, Management, Marketing , or related field. 5+ years of customer service experience in the financial industry (banking or credit card background preferred). 2+ years in a leadership role managing service teams. Strong knowledge of credit card operations, compliance, and risk control. Excellent communication, problem-solving, and data analysis skills (Excel proficiency a plus). A customer-first mindset and proven ability to lead with empathy, precision, and accountability. Why apply? Be part of a globally recognized fintech brand . Work in a culture that values integrity, innovation, and impact . Growth opportunities in a fast-scaling industry. Competitive compensation and benefits package. #J-18808-Ljbffr
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Payroll Service Specialist
2 weeks ago
Manila, National Capital Region, Philippines HR Manager Full time ₱1,200,000 - ₱2,400,000 per yearCompany DescriptionCDP Group, founded in 2004, is the leading HCM SaaS+ platform provider in China. We offer a comprehensive scenario-based offering that integrates cloud-based value-added services for payroll, benefits, talent acquisition, talent development, and workforce management. With over 900 customers spanning 45 key industry verticals, we are known...
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Customer Service Associate
2 weeks ago
Bonifacio Global, Metro Manila, Philippines Bosch Service Solutions, Inc. Full timeCompany DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join inand feel the difference.Established in 1985 as a monitoring center and provider of...
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Customer Service Manager
1 week ago
, Metro Manila, Philippines VGW Full timeJoin to apply for the Customer Service Manager role at VGW Join to apply for the Customer Service Manager role at VGW VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games.In this role you will oversee service delivery and team performance, ensuring operational targets and...
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Customer Service Manager
4 days ago
, Metro Manila, Philippines Curran Daly & Associates Full timeA leading fintech cash lender in the Philippines, backed by one of the largest fintech groups in Asia, is currently hiring a CUSTOMER SERVICE MANAGER (Credit card) - new role based in Ortigas, Pasig (fixed M-F onsite 9am-6pm MNL Time) Key Responsibilities Oversee the daily management, task allocation, coaching, and motivation of the credit card customer...
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Customer Service Associate
2 weeks ago
Manila, National Capital Region, Philippines Bosch Service Solutions, Inc. Full time $104,000 - $130,878 per yearCompany DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join inand feel the difference.Established in 1985 as a monitoring center and provider of...
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Operations Manager
1 week ago
, Metro Manila, Philippines VGW Full timeJoin to apply for the Operations Manager - Customer Service role at VGW Join to apply for the Operations Manager - Customer Service role at VGW Get AI-powered advice on this job and more exclusive features. Customer Service Operations Manager VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class,...
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, Metro Manila, Philippines EXL Full timeOverview Join to apply for the Manager-Back-End/Voice/ Customer Service-Outbound Customer Service role at EXL . The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring client satisfaction, revenue costs as per targets fixed, improvement in quality and productivity, employee...
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Customer Service Manager
3 days ago
Ortigas, Metro Manila, Philippines FEdCenter Management Consulting Inc. Full time ₱1,200,000 - ₱2,400,000 per yearAs our Customer Service Manager, you'll lead and inspire a dynamic team to deliver exceptional customer experiences while driving operational excellence.What You'll DoAs our Customer Service Manager, you'll lead and inspire a dynamic team to deliver exceptional customer experiences while driving operational excellence.Key Responsibilities:Team Leadership &...
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Customer Service Specialist
2 weeks ago
, Metro Manila, Philippines True Lighting Services Full timeRole and Responsibilities The overall goal of the operations team is to offer the best customer service experience for our customers, to continually earn our client’s business and strive for continuous improvement. Operational Contributor (OC) This level is ideal for individuals seeking entry-level to intermediate responsibilities such as submittals, price...
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Customer Service Supervisor
2 weeks ago
, Metro Manila, Philippines Domain Full timeDomain is a leading property technology and services marketplace that is home to one of the largest portfolios of property brands in Australia, including the Domain, Allhomes and Commercial Real Estate (CRE) platforms. In 2025, Domain became part of CoStar Group, a global leader in commercial real estate information, analytics, online marketplaces and 3D...
