Associate, Business Development Operations

3 weeks ago

Manila, Philippines Klook Full time

Responsibilities

  • Support the development and maintenance of a high-quality portfolio of Experiences products - spanning Tours, Activities, Transportations, & Hotels for Klook’s rapidly growing merchant network
  • Operational Support: Perform operational tasks to assist the Business Development (BD) team, including onboarding, content editing, and handling merchant inquiries, following established procedures.
  • Sales Support: Assist Business development members in preparing proposals, presentations, and reports for merchants and senior management with the goal of adding these merchants into our sales cycles.
  • Merchant engagement: Represent Klook as an ambassador and promote its services based on the specific needs of merchants. Understand their business needs and help identify opportunities where Klook can be of value to them.
  • Coordination: Collaborate closely with various departments within the company, including marketing to maximize sales, supplier operations to enhance efficiency, customer service to drive satisfaction and repeat business, and finance to ensure accurate payments and minimize risk.
  • Onboarding: Actively participate in partner and product onboarding processes and coordinate with BD managers, operations, content, editorial, and quality control teams.
  • Market Mapping: Utilize internal and external data support to generate a comprehensive market map and devise a basic strategy to achieve objectives (ie. acquisition strategy)
What You’ll Need
  • Communication: Effective communication skills to understand merchant requirements, gather product information, and manage client expectations. It involves being curious and using active listening to understand merchants.
  • Organization: Strong organizational skills to manage merchant portfolios, track sales activities, and ensure timely follow-ups.
  • Data skills: comfortable working with spreadsheets and internal management systems. Has a natural curiosity of working with data and systems.
  • Familiarity with travel products; experience with transportation is preferred but not mandatory
  • Comfortable working with people from different cultural backgrounds
  • A start-up attitude – highly collaborative with a can-do, roll-up-your-sleeves attitude that’s not afraid to work independently when required.
  • Bachelor’s degree in business management, hospitality, tourism, or a related discipline
What You’ll Get
  • An awesome team of international colleagues
  • A rare chance to build a global travel and leisure brand with a long runway of opportunities ahead
  • An environment that values and supports your growth
  • Ownership of projects with real impact
  • No boredom Every day is a new exciting challenge
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