Bpo Operations Supervisor

3 weeks ago

Metro Manila Philippines Buscojobs Full time

Job Description

Role: Operations Supervisor (Mandarin speaker); Location: Mandaluyong, National Capital Region; Salary: up to Php 420,000 per year; Employer: ADI Recruitment Inc.
Posted 1 day ago

We are looking for an Operations Supervisor with strong leadership skills and a solid background in billing, medical claims, or revenue cycle management (RCM). This role involves overseeing operations, ensuring quality service, and driving process improvements.

Responsibilities
  • Lead and supervise teams in billing/claims to achieve operational goals.
  • Monitor performance, provide coaching, and conduct regular evaluations.
  • Oversee end-to-end billing, claims processing, and RCM operations.
  • Ensure compliance with company policies and industry standards.
  • Collaborate with management to improve workflows and achieve KPIs.
  • Act as client liaison for client-facing activities and quality assurance where applicable.
  • Coordinate administrative tasks, including scheduling, communications, and reporting.
  • Support business growth by identifying upselling/cross-selling opportunities where relevant.
Qualifications
  • At least 1 year of experience managing teams (supervisory or leadership role).
  • At least 1 year of experience in Billing, Medical Claims, or RCM.
  • Bachelor’s degree in Business Administration, Management, or related field (preferred).
  • Strong organizational, leadership, and multitasking skills.
  • Excellent communication and interpersonal skills with a client-care mindset.
  • Proficiency in MS Office Suite; familiarity with office management tools.
Job Type & Benefits
  • Job Type: Full-time
  • Salary: Up to Php 35,000.00 per month
  • Benefits: Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)
  • Willingness to travel: 100% (Preferred)
  • Additional benefits may apply
Company & Roles Snapshot
  • Qualifications may also include client relations, financial reporting, and staff coordination.
  • Other responsibilities may include recruitment, onboarding, and inventory of office-related processes depending on assignment.
Notes

There are multiple postings for similar roles across different locations and employers listed in the provided content. The summarized description above focuses on the core Operations Supervisor responsibilities and qualifications relevant to a Mandarin-speaking role in BPO/RCM contexts. This description is a refinement of the information provided and may not capture every separate posting in the original text.

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