Operations Supervisor

3 weeks ago

Aklan Philippines Buscojobs Full time

Overview

Operations Supervisor roles in the Philippines. Includes multiple postings with responsibilities in operations supervision, customer service, administration, and client relations across various industries (cinema, hospitality, logistics, and general operations).

Responsibilities
  • Monitor personnel assignments, attendance, and appearance; provide reports required by management (including hourly sales and performance metrics).
  • Review schedules, cinema/showtimes, or service delivery to ensure compliance with standards and pricing where applicable.
  • Supervise day-to-day operations, coordinate with teams (Operations, HR, clients, vendors), and manage workload, shifts, and absences.
  • Handle customer complaints, inquiries, and ensure customer experience aligns with company policies.
  • Prepare and analyze performance reports and dashboards; utilize workforce monitoring tools to optimize productivity and adherence.
  • Coordinate with management to plan staffing, recruiting, onboarding, and offboarding where applicable.
  • Develop, maintain, and optimize staff schedules and internal processes; implement process improvements and ensure compliance with company policies.
  • Engage in quality assurance, client-facing activities, and project/operations management as required by the role.
Qualifications
  • Must be a graduate of a 4-year course (preferred: business or operations-related).
  • 2–5+ years of supervisory/leadership experience in related or similar roles; experience in BPO, shared services, hotel/food service, cinema, or logistics is a plus.
  • Excellent verbal and written communication; strong organizational and multitasking skills.
  • Proficiency in MS Office Suite (especially Excel) or Google Sheets; familiarity with project management and BI tools is a plus.
  • Ability to work on extended hours, holidays, and shifting schedules as required by the role.
  • Willingness to be assigned to various locations (examples: Lipa, Batangas; Cubao, Quezon City; Pasay, Camarines Sur; SM City Tarlac; General Santos; Marikina).
Job Type

Full-time

Locations
  • Lipa, Batangas
  • Cubao, Quezon City
  • Pasay, Camarines Sur
  • SM City Tarlac
  • General Santos
  • SM City Marikina
Salary

From Php 22,000 per month up to ranges listed in postings (examples: ₱30,000–₱35,000; ₱900,000–₱1,200,000 annual) depending on role and location.

Notes
  • Some postings indicate regional restrictions or location-specific requirements and may include walk-in application instructions or reminders about regional eligibility.
  • Be aware multiple postings exist with varying scopes and industries; not all postings are mutually exclusive.
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