Operation Supervisor

3 weeks ago

Metro Manila Philippines Vietthi Global Trading Corporation Full time

About the Role The Ops Supervisor acts as the on-site gatekeeper of quality and process integrity .This role oversees end-to-end quality inspection, issue tracking, process verification, and data consolidation to maintain operational excellence. Unlike production roles, the Ops Supervisor focuses on second-level verification of each Team Lead’s work—ensuring that all video outputs, file structures, and processes meet the company’s technical and operational benchmarks. Key Responsibilities 1. Video Quality Control (QC Execution) Conduct systematic QC inspections of videos uploaded by Teams. Check visual quality, completeness, and file consistency (Video, Keymap, Log). Review and verify QC results from Team Leads. Maintain QC Issue Logs and Problem Trackers daily. Identify recurring issues, assign responsibility, and recommend corrective actions. 2. Keymap & Log Verification Inspect task folders for completeness of Keymap.json, metadata.json, and event.log files. Validate naming conventions, timestamps, and MD5 checksum accuracy. Track and ensure corrections for any inconsistencies. 3. Process Compliance Supervision Ensure all Teams follow recording and upload SOP and QC standards. Record and flag deviations such as naming errors or upload delays. Recommend performance penalties for repeated violations. Enforce a closed-loop QC system (Detection → Notification → Correction → Recheck → Documentation). 4. Data Integration & Reporting Update the Ops QC Dashboard daily (production output, issues, resolutions). Submit daily QC data and weekly performance reports to the Project Supervisor. Maintain traceable data records for each video and responsible personnel. 5. Training & Standardization Conduct regular QC training and case reviews for Team Leads and Ops staff. Assist in optimizing QC templates, SOPs, and reporting tools. Support onboarding and ensure new hires understand QC and process standards. Qualifications College degree or higher, preferably in video production, data processing, or quality management. Minimum 2 years of experience in QC or operations supervision (gaming, BPO, or video production preferred). Familiar with file structures, NAS uploads, and network storage systems. Proficient in Excel / Google Sheets for data analysis and reporting. High attention to detail and a strong sense of responsibility. Excellent logical thinking and communication skills; able to identify and resolve issues independently. #J-18808-Ljbffr

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