IT Technical Support

1 week ago

Taguig, Philippines Strategic Networks, Inc. Full time

Assist end-user on all in-scope requests with focus on client satisfaction, service delivery quality and technical excellence. Over-all responsible for the management, maintenance and provision of technical support via onsite, phone, email or remote for hardware and software issues, network diagnostics and repair. Must be able to coordinate with Senior Technical Support Engineer and Team Leader on any critical technical issues. Ensure all tasks are updated and documented, including troubleshooting and resolution steps prior to closing. Checking end-user logs. Must be able to escalate tickets with dependencies to respective towers/groups to resolve end-user concerns. Walk staff or clients through a series of actions to resolve issues. Take ownership of assigned incident tickets and resolve within the agreed service level and targets. Proactively update end users regarding their requests. Ability to perform root cause analysis and technical reports for issues involving desktop environment. Asset management. Analyze and respond to issues and develop resolutions in a timely manner. Maintain a high level of program and service knowledge to provide the best value-based technical solution to the customer. Take full responsibility and the required action for the assigned tasks. Meet and adhere to attendance requirements based on Service Level Agreement. Meet and exceeds KPI targets set by the client. Deliver quality, productivity, and compliance KPI/SLA reports on daily, weekly, and monthly reports. Responsible for maintaining an acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-workers. Can start ASAP. Willing to work onsite. #J-18808-Ljbffr

  • Technical Writer

    1 week ago

    Taguig, National Capital Region, Philippines IT Managers, Inc. Full time $70,000 - $120,000 per year

    The ideal candidate will be responsible for creating and writing various types of user documentation, including how-to guides, manuals, references, or instructions. This candidate should have strong communication skills which enable them to explain complicated concepts in a simple manner. This individual will also meet with customer representatives...

  • Technical Recruiter

    5 days ago

    Taguig, National Capital Region, Philippines IT Managers, Inc. Full time ₱800,000 - ₱1,200,000 per year

    Technical RecruiterWe are seeking a dynamic and detail-oriented Technical Recruiter to execute endto-end hiring processes for technical and functional roles across the organization.This role requires a strategic thinker with strong sourcing capabilities, and a passionfor delivering exceptional candidate experiences.Key ResponsibilitiesTechnical...

  • Application Support

    2 weeks ago

    Taguig, Philippines Ace Consulting IT Solutions Full time

    Hybrid - Taguig 1-3 Yrs Exp Bachelor Full-time Job Description Employee Recognition and Rewards Commission Government Mandated Benefits 13th Month Pay, Employee Loan, Paid Holidays Annual Company Trip Professional Development Job Training Work-Life Balance Work from Home Responsibilities Provide technical support for applications to ensure optimal...

  • IT Technical Support

    1 week ago

    Taguig, Philippines J-K Network Services Full time

    Responsibilities Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Troubleshoot and resolve technical problems via email, phone, or in-person. Install and configure computer systems and applications. Maintain records of issues and resolutions in the ticketing system. Collaborate with...

  • IT Technical Support

    1 week ago

    Taguig, Philippines Scoutstaff Inc. Full time

    Responsibilities Provide technical support and troubleshooting for hardware and software issues. Assist with system installations and upgrades. Maintain and update documentation for support processes. Respond to user inquiries via phone, email, or in-person. Ensure timely resolution of technical problems to minimize downtime. Qualifications Educational...

  • IT Technical Support

    1 week ago

    Taguig, Philippines HCL Technologies Ltd. Full time

    The Service Desk Agent / Technical Support Agent is the first point of contact for customers and employees seeking technical assistance. This role involves providing support for IT-related issues, troubleshooting problems, and ensuring that all service requests are resolved efficiently and effectively. The Service Desk Agent will work closely with other IT...

  • Technical Support Engineer with 1 year work experience

    1 week ago

    Taguig, National Capital Region, Philippines ACTIONLAB IT SERVICES PHIL. CORP. Full time ₱216,000 - ₱264,000 per year

    We are ActionLabsWe offer Managed Services, Technology Solutions, Infrastructure Solutions, Maintenance Services, Call Center Services, Enterprise Solution Services and is now the leading Authorized Service Partner (ASP) of different well-known global brands.With more than a decade of experience, trusted technology partners, nationwide presence, and a team...

  • IT Technical Support

    7 hours ago

    Taguig, Philippines Megalive Corporation Full time

    IT Staff – Advertising Company As an IT Staff member in our dynamic advertising company, you will play a key role in maintaining, upgrading, and supporting all technical equipment and systems to ensure smooth and uninterrupted creative operations. You will be responsible for the setup, maintenance, and repair of desktops, laptops, and peripherals, as well...

  • IT Technical Support

    3 days ago

    Taguig, National Capital Region, Philippines Megalive Corporation Full time ₱25,000 - ₱50,000 per year

    IT Staff Advertising CompanyAs an IT Staff member in our dynamic advertising company, you will play a key role in maintaining, upgrading, and supporting all technical equipment and systems to ensure smooth and uninterrupted creative operations. You will be responsible for the setup, maintenance, and repair of desktops, laptops, and peripherals, as well as...

  • L2 - L3 IT Support Engineer

    3 weeks ago

    Taguig, Philippines IT BY DESIGN Full time

    Overview IT By Design is looking for an experienced Advanced System Administrator (L2–L3) to join our growing Managed Services team. This role is ideal for someone with a strong background in network administration, Microsoft 365, and Active Directory , who can deliver exceptional technical support, system maintenance, and client service in a fast-paced,...