IT Technical Support

3 days ago

Taguig, Philippines Strategic Networks, Inc. Full time

  • Assist end-user on all in-scope requests with focus on client satisfaction, service delivery quality and technical excellence.
  • Over-all responsible for the management, maintenance and provision of technical support via onsite, phone, email or remote for hardware and software issues, network diagnostics and repair.
  • Must be able to coordinate with Senior Technical Support Engineer and Team Leader on any critical technical issues.
  • Ensure all tasks are updated and documented, including troubleshooting and resolution steps prior to closing.
  • Checking end-user logs.
  • Must be able to escalate tickets with dependencies to respective towers/groups to resolve end-user concerns.
  • Walk staff or clients through a series of actions to resolve issues.
  • Take ownership of assigned incident tickets and resolve within the agreed service level and targets.
  • Proactively update end users regarding their requests.
  • Ability to perform root cause analysis and technical reports for issues involving desktop environment.
  • Asset management.
  • Analyze and respond to issues and develop resolutions in a timely manner.
  • Maintain a high level of program and service knowledge to provide the best value-based technical solution to the customer.
  • Take full responsibility and the required action for the assigned tasks.
  • Meet and adhere to attendance requirements based on Service Level Agreement.
  • Meet and exceeds KPI targets set by the client.
  • Deliver quality, productivity, and compliance KPI/SLA reports on daily, weekly, and monthly reports.
  • Responsible for maintaining an acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-workers.
  • Can start ASAP.
  • Willing to work onsite.
#J-18808-Ljbffr

  • Technical Writer

    1 week ago

    Taguig, National Capital Region, Philippines IT Managers, Inc. Full time $70,000 - $120,000 per year

    The ideal candidate will be responsible for creating and writing various types of user documentation, including how-to guides, manuals, references, or instructions. This candidate should have strong communication skills which enable them to explain complicated concepts in a simple manner. This individual will also meet with customer representatives...

  • Technical Writer

    1 week ago

    Taguig, National Capital Region, Philippines IT Managers, Inc. Full time

    OverviewThe ideal candidate will be responsible for creating and writing various types of user documentation, including how-to guides, manuals, references, or instructions. This candidate should have strong communication skills which enable them to explain complicated concepts in a simple manner. This individual will also meet with customer representatives...

  • Technical Writer

    3 days ago

    Taguig, Philippines IT Managers, Inc. Full time

    Overview The ideal candidate will be responsible for creating and writing various types of user documentation, including how-to guides, manuals, references, or instructions. This candidate should have strong communication skills which enable them to explain complicated concepts in a simple manner. This individual will also meet with customer representatives...

  • IT Technical Support

    3 days ago

    Taguig, Philippines J-K Network Services Full time

    Responsibilities Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Troubleshoot and resolve technical problems via email, phone, or in-person. Install and configure computer systems and applications. Maintain records of issues and resolutions in the ticketing system. ...

  • IT Technical Support

    3 days ago

    Taguig, Philippines Scoutstaff Inc. Full time

    Responsibilities Provide technical support and troubleshooting for hardware and software issues. Assist with system installations and upgrades. Maintain and update documentation for support processes. Respond to user inquiries via phone, email, or in-person. Ensure timely resolution of technical problems to minimize downtime. Qualifications Educational...

  • IT Technical Support

    3 days ago

    Taguig, Philippines Megalive Corporation Full time

    IT Staff – Advertising Company As an IT Staff member in our dynamic advertising company, you will play a key role in maintaining, upgrading, and supporting all technical equipment and systems to ensure smooth and uninterrupted creative operations. You will be responsible for the setup, maintenance, and repair of desktops, laptops, and peripherals, as well...

  • IT Technical Support

    3 days ago

    Taguig, Philippines HCL Technologies Ltd. Full time

    The Service Desk Agent / Technical Support Agent is the first point of contact for customers and employees seeking technical assistance. This role involves providing support for IT-related issues, troubleshooting problems, and ensuring that all service requests are resolved efficiently and effectively. The Service Desk Agent will work closely with other IT...

  • IT Technical Support

    3 days ago

    Taguig, Philippines Chemlux Incorporated Full time

    Provides IT support to Company personnel including: setup, troubleshooting and basic repair of Company IT equipment; editing of photos and images. Responsibilities Maintenance of internet connection Maintenance of Company networks Acquisition, Setup and Maintenance of Company Desktops, Laptops, Printers, and other IT equipment Maintenance of Telecom system...

  • Technical Support Professional

    7 days ago

    Taguig, National Capital Region, Philippines beBeeSupport Full time $60,000 - $80,000

    Technical Support Role OverviewThis position offers an exceptional opportunity to join our team and play a vital role in providing top-notch technical support to customers. The Technical Support Specialist will be the primary point of contact for resolving complex technical issues, ensuring timely and accurate resolutions.

  • Technical Support Specialist

    1 week ago

    Taguig, National Capital Region, Philippines beBeeSupport Full time ₱18,000 - ₱24,000

    Technical Support SpecialistWe are seeking a motivated and skilled Technical Support Specialist to deliver exceptional customer service and technical assistance.Responding to customer inquiries via phone, email, and chat in a professional and timely mannerProviding technical support and assistance to customers in a courteous and effective mannerResolving...