IT Technical Support
1 week ago
The Service Desk Agent / Technical Support Agent is the first point of contact for customers and employees seeking technical assistance. This role involves providing support for IT-related issues, troubleshooting problems, and ensuring that all service requests are resolved efficiently and effectively. The Service Desk Agent will work closely with other IT teams to escalate complex issues and ensure a high level of customer satisfaction. Responsibilities Provide hardware, software, and network problem diagnosis and resolution via telephone, email, or chat for End Users. Route tickets to internal 2nd and 3rd level IT support staff. Coordinate and manage relationships with vendors and support staff that provide hardware, software, and network problem resolution. Provide End User account support. Use ServiceNow to document and manage problems and work requests and their respective resolutions and circumventions. Respond to telephone calls, email, instant messages, and assigned tickets from End Users; assign work orders / incidents to appropriate support teams and follow up until closure. Respond to, and diagnose, problems through discussions with End Users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; provide level 1 remote desktop support and perform other activities based on SOPs. Escalate complex problems to appropriate support specialists. Be responsible for activities relating to account setup approved for PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications). Troubleshoot client software and basic network connectivity problems. Identify, evaluate, and prioritize End User problems and complaints. Train End Users and operators on a limited basis and/or write training procedures. Participate in ongoing training and departmental development. Participate in routine maintenance updates with other IT staff and business units. Provide all required documentation including standards, configurations, and diagrams. Provide knowledge transfer of end-user compute operations. Technical Requirements Phone support experience necessary. Technical helpdesk or technical call center experience is necessary. Disciplined, systematic problem-solving skills required. Soft Skills Fluently communicate, read, and write in English to the standard of a native English speaker. Excellent communication and conversation skills (verbal and written). Excellent documentation skills. Great customer handling skill. Able to handle unforeseen situations. High level of acceptance. Can drive Supplier’s value and its methodology. Working Conditions This role may require working in 24/7 shifts, including evenings, weekends, and holidays. Reports To Service Desk Manager or IT Support Manager Salary Competitive salary based on experience and qualifications. Benefits Health, dental, and vision insurance Professional development opportunities Paid time off and holidays Job summary The Service Desk Agent is the first point of contact for customers and employees seeking technical assistance. Key selling points ABOVE Market Salary Packages HMO Benefit w/ FREE 3 Dependents (All in Day 1) & Life Insurance for Employee SL Convertible into CASH and Bonuses #J-18808-Ljbffr
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Technical Writer
1 week ago
Taguig, National Capital Region, Philippines IT Managers, Inc. Full time $70,000 - $120,000 per yearThe ideal candidate will be responsible for creating and writing various types of user documentation, including how-to guides, manuals, references, or instructions. This candidate should have strong communication skills which enable them to explain complicated concepts in a simple manner. This individual will also meet with customer representatives...
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Technical Recruiter
5 days ago
Taguig, National Capital Region, Philippines IT Managers, Inc. Full time ₱800,000 - ₱1,200,000 per yearTechnical RecruiterWe are seeking a dynamic and detail-oriented Technical Recruiter to execute endto-end hiring processes for technical and functional roles across the organization.This role requires a strategic thinker with strong sourcing capabilities, and a passionfor delivering exceptional candidate experiences.Key ResponsibilitiesTechnical...
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Application Support
2 weeks ago
Taguig, Philippines Ace Consulting IT Solutions Full timeHybrid - Taguig 1-3 Yrs Exp Bachelor Full-time Job Description Employee Recognition and Rewards Commission Government Mandated Benefits 13th Month Pay, Employee Loan, Paid Holidays Annual Company Trip Professional Development Job Training Work-Life Balance Work from Home Responsibilities Provide technical support for applications to ensure optimal...
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IT Technical Support
1 week ago
Taguig, Philippines J-K Network Services Full timeResponsibilities Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Troubleshoot and resolve technical problems via email, phone, or in-person. Install and configure computer systems and applications. Maintain records of issues and resolutions in the ticketing system. Collaborate with...
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IT Technical Support
1 week ago
Taguig, Philippines Scoutstaff Inc. Full timeResponsibilities Provide technical support and troubleshooting for hardware and software issues. Assist with system installations and upgrades. Maintain and update documentation for support processes. Respond to user inquiries via phone, email, or in-person. Ensure timely resolution of technical problems to minimize downtime. Qualifications Educational...
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Taguig, National Capital Region, Philippines ACTIONLAB IT SERVICES PHIL. CORP. Full time ₱216,000 - ₱264,000 per yearWe are ActionLabsWe offer Managed Services, Technology Solutions, Infrastructure Solutions, Maintenance Services, Call Center Services, Enterprise Solution Services and is now the leading Authorized Service Partner (ASP) of different well-known global brands.With more than a decade of experience, trusted technology partners, nationwide presence, and a team...
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IT Technical Support
7 hours ago
Taguig, Philippines Megalive Corporation Full timeIT Staff – Advertising Company As an IT Staff member in our dynamic advertising company, you will play a key role in maintaining, upgrading, and supporting all technical equipment and systems to ensure smooth and uninterrupted creative operations. You will be responsible for the setup, maintenance, and repair of desktops, laptops, and peripherals, as well...
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IT Technical Support
1 week ago
Taguig, Philippines Strategic Networks, Inc. Full timeAssist end-user on all in-scope requests with focus on client satisfaction, service delivery quality and technical excellence. Over-all responsible for the management, maintenance and provision of technical support via onsite, phone, email or remote for hardware and software issues, network diagnostics and repair. Must be able to coordinate with Senior...
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IT Technical Support
3 days ago
Taguig, National Capital Region, Philippines Megalive Corporation Full time ₱25,000 - ₱50,000 per yearIT Staff Advertising CompanyAs an IT Staff member in our dynamic advertising company, you will play a key role in maintaining, upgrading, and supporting all technical equipment and systems to ensure smooth and uninterrupted creative operations. You will be responsible for the setup, maintenance, and repair of desktops, laptops, and peripherals, as well as...
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L2 - L3 IT Support Engineer
3 weeks ago
Taguig, Philippines IT BY DESIGN Full timeOverview IT By Design is looking for an experienced Advanced System Administrator (L2–L3) to join our growing Managed Services team. This role is ideal for someone with a strong background in network administration, Microsoft 365, and Active Directory , who can deliver exceptional technical support, system maintenance, and client service in a fast-paced,...
