Customer Support Associate

3 weeks ago

Taguig, Philippines Satellite Office Full time

Customer Support and Reservations Associate As a Customer Support and Reservations Associate your primary role will be to assist guests in having a seamless and enjoyable off‑grid stay in nature. Key responsibilities will include: Manage guest bookings in our booking engine; Guesty Assist guests organising their escape to our Tiny Houses Respond to and manage all customer enquiries from various channels (website, email, social media etc) Online reservations including upselling and activating offers Respond to the customer contact line Assist guests with troubleshooting such as providing directions, helping with power, gas Respond to and manage partners including housekeepers and tradespeople (making sure cleans / maintenance is undertaken on schedule) Complaint handling Working closely with other teams within the business You will succeed in this role if you: We are looking for someone who is positive, has a passion for service excellence, and enjoys working in a fast‑paced close‑knit team environment. The ideal candidate will have had previous experience in a similar role and be passionate about our eco‑friendly off‑grid wilderness escapes In order to be considered for this role you must possess: Minimum 5+ years of customer service experience Be results‑driven with a keenness to identify and implement opportunities for improvement Previous experience in a similar industry highly regarded Are passionate about customer experience and are customer focused Have strong interpersonal skills – you are a “people person” Ability to react to situations competently in a calm manner and are capable of handling pressure A natural problem solver with the ability to perform under pressure What’s in it for you? Exciting opportunity to work with an Australian‑owned travel / tourism that focuses on connecting people with the healing benefits of nature Flexible working arrangements Be part of a driven and energetic team #J-18808-Ljbffr

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