Customer Support Associate

1 day ago

Taguig, National Capital Region, Philippines Satellite Office Full time ₱400,000 - ₱600,000 per year

As a Customer Support and Reservations Associate your primary role will be to assist guests in having a seamless and enjoyable off-grid stay in nature. Key responsibilities will include:

  • Manage guest bookings in our booking engine; Guesty
  • Assist guests organising their escape to our Tiny Houses
  • Respond to and manage all customer enquiries from various channels (website, email, social media etc)
  • Online reservations including upselling and activating offers
  • Respond to the customer contact line
  • Assist guests with troubleshooting such as providing directions, helping with power, gas
  • Respond to and manage partners including housekeepers and tradespeople (making sure cleans / maintenance is undertaken on schedule)
  • Complaint handling
  • Working closely with other teams within the business

You will succeed in this role if you:

We are looking for someone who is positive, has a passion for service excellence, and enjoys working in a fast-paced close-knit team environment.

The ideal candidate will have had previous experience in a similar role and be passionate about our eco-friendly off-grid wilderness escapes

  • In order to be considered for this role you must possess:
  • Minimum 5+ years of customer service experience
  • Be results-driven with a keenness to identify and implement opportunities for improvement
  • Previous experience in a similar industry highly regarded
  • Are passionate about customer experience and are customer focused
  • Have strong interpersonal skills – you are a "people person"
  • Ability to react to situations competently in a calm manner and are capable of handling pressure
  • A natural problem solver with the ability to perform under pressure

What's in it for you?

  • Exciting opportunity to work with an Australian-owned travel / tourism that focuses on connecting people with the healing benefits of nature
  • Flexible working arrangements
  • Be part of a driven and energetic team

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