Associate II, Customer Support

58 minutes ago

Taguig, National Capital Region, Philippines Ingram Micro Full time ₱250,000 - ₱500,000 per year

It's fun to work in a company where people truly BELIEVE in what they're doing

Job Description:

Position Summary:

The Deployment Center Associate II plays a crucial role in managing the check-in, check-out, and follow-up processes for various sites scheduled for deployment. This position involves monitoring the Deployment Center inbox, handling customer and technician emails, and overseeing work orders from platforms such as Field Nation and Work Market. The associate is responsible for ensuring timely staffing of sites and review. Additionally, this role involves making confirmation calls, uploading documents and deliverables, and managing technician invoices and payback records.

Major Responsibility: Operational Tasks

Supporting Actions:

  • Candidate must be amenable to working on a rotating schedule that includes both daytime and nighttime shifts, weekdays and weekends, in alignment with our 24/7 business operations.
  • Manage all calls and emails in a professional, timely and appropriate manner.
  • Receive and analyze work order requests, create, and assign work order tickets.
  • Receive and prioritize service requests from customers or stakeholders to assign technicians to projects.
  • Confirm and prepare independent contractors for scheduled jobs and upcoming site visits with end customer locations.
  • Review and upload project deliverables such as photos, work orders, and serial numbers to the Deployment Services project portal
  • Enter relevant site data and notes from the install work order and provide detailed reports of the deliverable status to QA and project management teams.
  • Upload Technician's Invoice completely and accurately
  • Track and reconcile invoices ensuring that they are paid on time and that any discrepancies are resolved in a timely manner.
  • Keeping stakeholders informed about the status of their work order, providing regular updates, and addressing any questions or concerns they may have.
  • Providing service request details to technicians, including problem nature, location, and relevant information, and keeping them updated on any changes or updates to the service call.
  • Communicating real time with Project Management team should there be any site concerns and escalations.
  • Provide recommendations and see projects through to completion.
  • Communicating with the Resource Manager for any relevant information that will aid in the resolution of the issue.
  • Coordinating with vendors for workorders / requests requiring approval, additional information, or immediate action.
  • Project deliverables review.
  • Missing Deliverable phone calls.
  • Daily PSA Tool Update.

Internal Communication

  • Communicating real time with Project Management team should there be any site concerns and escalations.
  • Provide recommendations and see projects through to completion.
  • Communicating with the Resource Manager for any relevant information that will aid in the resolution of the issue

Customer Interaction

  • Follow up with technicians with the status of the workorders.
  • Perform inbound and outbound transactions.
  • Vendor Coordination
  • Coordinating with vendors for workorders / requests requiring approval, additional information, or immediate action.

Preferrable minimum of three years previous sales/customer experience, preferably in a related industry OR a minimum of one year experience in Ingram Micro.

Shift Schedule: Night and Day

Work setup: Hybrid 10x a month RTO

Technical Competencies:

Proficient in MS Office applications

Personal computing or keyboarding/data entry

Basic skills and negotiation skills required.

  • Associate II, Sales Support

    2 weeks ago

    Taguig, National Capital Region, Philippines Ingram Micro Full time ₱400,000 - ₱600,000 per year

    It's fun to work in a company where people truly BELIEVE in what they're doingJob Description: Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology...

  • Associate II, Sales Support

    2 weeks ago

    Taguig, National Capital Region, Philippines Ingram Micro Full time ₱900,000 - ₱1,200,000 per year

    It's fun to work in a company where people truly BELIEVE in what they're doingJob Description: Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology...

  • Associate II, Sales Support-PHL

    55 minutes ago

    Taguig, National Capital Region, Philippines Ingram Micro Full time ₱250,000 - ₱500,000 per year

    Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach,...

  • Associate II, Sales Support-PHL

    48 minutes ago

    Taguig, National Capital Region, Philippines Ingram Micro Full time ₱250,000 - ₱400,000 per year

    It's fun to work in a company where people truly BELIEVE in what they're doingJob Description: Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology...

  • Onsite Customer Support Specialist II

    2 weeks ago

    Taguig, National Capital Region, Philippines e0cc6305-99be-4acf-b272-19e2e4271a87 Full time ₱900,000 - ₱1,200,000 per year

    Role DetailsType of Support:OmnichannelContract Duration:Full - time PermanentLocation:On-Site (BGC, Taguig)Schedule:9:00 PM – 6:00 AM Manila Time |Fri–Sat OFFExpected Start Date:December 11, 2025About UsCrescendorepresents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in...

  • Onsite Customer Support Specialist II

    19 minutes ago

    Taguig, National Capital Region, Philippines PartnerHero Full time ₱1,800,000 - ₱3,600,000 per year

    Role DetailsType of Support: Omnichannel Contract Duration: Full - time PermanentLocation: On-Site (BGC, Taguig)Work Schedule: 9:00 PM – 6:00 AM Manila Time | Fri–Sat OFFExpected Start Date: December 11, 2025 About UsCrescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to...

  • Customer Support Senior Associate

    2 hours ago

    Taguig, National Capital Region, Philippines SYSGEN RPO Full time ₱600,000 - ₱900,000 per year

    URGENT MULTIPLE HIRING NEEDSWork Schedule: Rotating Shift / FlexibleWork Location: Taguig, 2X onsite + WFH (may shift to full onsite)Customer Support Senior Associate (DV360)2–5 years' experience in email, call, and chat supportStrong campaign management background; heavy on technical troubleshootingBasic scripting: HTML, CSS, JavaScriptDigital Marketing...

  • Customer Support Associate

    2 weeks ago

    Taguig, National Capital Region, Philippines Lennor Group Full time ₱150,000 - ₱250,000 per year

    Our brand, Lennor Metier Consulting, a DOLE-licensed headhunting and recruitment agency in the Philippines, is proud to partner with a Shared Services company in their search for a Customer Support Associate based in BGC, TaguigEngagement: Permanent | Direct HireWork Setup: 1 week Onsite, 3 weeks WFH Location: Taguig CityThe roleWe are looking for a...

  • Customer Support Associate

    15 minutes ago

    Taguig, National Capital Region, Philippines Satellite Office Full time ₱400,000 - ₱600,000 per year

    As a Customer Support and Reservations Associate your primary role will be to assist guests in having a seamless and enjoyable off-grid stay in nature. Key responsibilities will include:Manage guest bookings in our booking engine; GuestyAssist guests organising their escape to our Tiny HousesRespond to and manage all customer enquiries from various channels...

  • Onsite Project Based Customer Support Specialist II

    1 minute ago

    Taguig, National Capital Region, Philippines PartnerHero Full time ₱900,000 - ₱1,200,000 per year

    Role DetailsType of Support:OmnichannelContract Duration:60-90 daysLocation:On-Site (BGC, Taguig)Schedule:10:00 AM – 7:00 PM Manila Time |Fri–Sat OFFExpected Start Date:Nov 13, 2025About UsCrescendorepresents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and...