Quality Analyst
2 weeks ago
Essential Functions/Responsibilities
• Provides coaching and mentoring to agents in order for them to improve on their performance and
the attainment of their metrics
• Ensure that appropriate knowledge tools, techniques and standards are being utilized to meet
customer requirements and needs
• Performs Monitoring and provides feedback to the Management Team and to the Client
• Provides coaching and mentoring to analysts in order for them to improve on their performance and
the attainment of their metrics
• Participates and coordinates in Quality Calibration Sessions with the clients and the management
team
• Adhere to all HIPAA guidelines and policies
• Perform other projects and duties as required
Requirements:
• Candidate must be a high school graduate, senior high school graduate, associate graduate, and/or
college level
• Candidate must have one to two years of experience in QA role
• Excellent communication skills, both in written and oral
• Must be willing to work on a shifting schedule and work on-site in Market Market BGC
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