Call Center Quality Analyst
2 months ago
TASQ Staffing Solutions is looking for three quality analysts to work in Taguig.
Job Opening | Urgent | Quality Analyst | Taguig
Job Responsibilities:
Conduct transaction and call monitoring according to the agreed service quality plan.
Offer guidance and feedback to agents.
Conduct Root Cause Analyses (RCAs) and communicate results to Operations for action planning.
Identify training requirements and cooperate with relevant teams.
Take part in calibration sessions to ensure evaluation consistency.
Process transactions and handle calls to maintain proficiency in the process domain.
Conduct process audits to verify adherence to Standard Operating Procedures (SOPs).
Share audit results in pre and post-shift team meetings.
A Bachelor's degree is required or
Previous experience in the BPO Industry is essential.
Familiarity with the 7 basic Quality tools is advantageous.
2-3 years of relevant work experience.
Proficiency in remote collaboration.
Strong attention to detail and analytical skills.
Collaborate effectively with other teams to achieve common goals.
Willingness to work full-time onsite in BGC Taguig.
Interviews will be done over the phone.
-
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeTASQ Staffing Solutions is a leading provider of staffing solutions for the business process outsourcing industry. Our company is looking for highly skilled Quality Analysts to work in our Taguig office.As a Quality Analyst, you will play a critical role in ensuring that our clients receive high-quality services. Your primary responsibility will be to...
-
Call Center Quality Analyst
2 months ago
Taguig, Philippines TASQ Staffing Solutions Full timeTASQ Staffing Solutions is looking for three quality analysts to work in Taguig.Job Opening | Urgent | Quality Analyst | TaguigJob Responsibilities:Conduct transaction and call monitoring according to the agreed service quality plan.Offer guidance and feedback to agents.Conduct Root Cause Analyses (RCAs) and communicate results to Operations for action...
-
Call Center Quality Analyst
2 months ago
Taguig, Philippines TASQ Staffing Solutions Full timeTASQ Staffing Solutions is looking for three quality analysts to work in Taguig. Job Opening | Urgent | Quality Analyst | Taguig Job Responsibilities: Conduct transaction and call monitoring according to the agreed service quality plan. Offer guidance and feedback to agents. Conduct Root Cause Analyses (RCAs) and communicate results to Operations for...
-
Technical Support Training Quality Analyst
2 months ago
Taguig, Philippines Nityo Infotech Full timeLocation: BGC TaguigSchedule: ShiftingSet-Up: HybridSalary: 45,000 PHP (Negotiable depends on the experience)Nityo Infotech is on the lookout for talented individuals to join our team as IT Service Desk Trainers! If you have a passion for technology and leadership, we want to hear from you.Qualifications:Bachelor’s degree in Information Technology,...
-
Technical Support Training Quality Analyst
2 months ago
Taguig, Philippines Nityo Infotech Full timeLocation: BGC Taguig Schedule: Shifting Set-Up: Hybrid Salary: 45,000 PHP (Negotiable depends on the experience) Nityo Infotech is on the lookout for talented individuals to join our team as IT Service Desk Trainers! If you have a passion for technology and leadership, we want to hear from you. Qualifications: Bachelor’s degree in Information...
-
Call Center Representatives Up to 25K/Month
2 months ago
Taguig, Philippines Neksjob Full timeWe are hiring in Taguig(Telco Account)We are looking for a motivated and customer-focused Call Center Agent to join our dynamic team. As a Call Center Agent, you will be the first point of contact for our customers, providing exceptional service and support to address inquiries, resolve issues, and offer product or service information.Key...
-
Technical Support Training Quality Analyst
2 months ago
Taguig, Philippines Nityo Infotech Full timeLocation: BGC Taguig Schedule: Shifting Set-Up: Hybrid Salary: 45,000 PHP (Negotiable depends on the experience) Nityo Infotech is on the lookout for talented individuals to join our team as IT Service Desk Trainers! If you have a passion for technology and leadership, we want to hear from you. Qualifications: Bachelor’s degree in Information...
-
Call Center Representatives Up to 25K/Month
2 months ago
Taguig, Philippines Neksjob Full timeWe are hiring in Taguig (Telco Account) We are looking for a motivated and customer-focused Call Center Agent to join our dynamic team. As a Call Center Agent, you will be the first point of contact for our customers, providing exceptional service and support to address inquiries, resolve issues, and offer product or service information. Key...
-
Executive Quality Analyst
6 months ago
Taguig, Philippines Gratitude Philippines Full timeNon-negotiable: With at least 1 year of relevant experience as a QA for Healthcare BPO Can start ASAP Amenable to working onsite either in Taguig or Makati following rotating schedule WORK BRIEF: The primary purpose of this position is to identify, analyse and enhance competencies of associates and ensure delivery of service level quality metrics...
-
Call Center Representatives Up to 25K/Month
2 months ago
Taguig, Philippines Neksjob Full timeWe are hiring in Taguig (Telco Account) We are looking for a motivated and customer-focused Call Center Agent to join our dynamic team. As a Call Center Agent, you will be the first point of contact for our customers, providing exceptional service and support to address inquiries, resolve issues, and offer product or service information. Key...
-
Call Center Agents
2 months ago
Taguig, Philippines neksjob Full timeWe are hiring in Taguig (Retail Account) We are looking for a motivated and customer-focused Call Center Agent to join our dynamic team. As a Call Center Agent, you will be the first point of contact for our customers, providing exceptional service and support to address inquiries, resolve issues, and offer product or service information. Key...
-
Call Center Agents
2 months ago
Taguig, Philippines Neksjob Full timeWe are hiring in Taguig(Retail Account)We are looking for a motivated and customer-focused Call Center Agent to join our dynamic team. As a Call Center Agent, you will be the first point of contact for our customers, providing exceptional service and support to address inquiries, resolve issues, and offer product or service information.Key...
-
Executive Quality Analyst
6 months ago
Taguig, Philippines Gratitude Philippines Full timeNon-negotiable: With at least 1 year of relevant experience as a QA for Healthcare BPO Can start ASAP Amenable to working onsite either in Taguig or Makati following rotating schedule WORK BRIEF: The primary purpose of this position is to identify, analyse and enhance competencies of associates and ensure delivery of service level quality metrics...
-
Call Center Roles Earn Up to 25K/Month in
2 months ago
Taguig, Philippines Neksjob Full timeWe are hiring in Taguig (Travel Account) We are looking for a motivated and customer-focused Call Center Agent to join our dynamic team. As a Call Center Agent, you will be the first point of contact for our customers, providing exceptional service and support to address inquiries, resolve issues, and offer product or service information. Key...
-
Call Center Roles Earn Up to 25K/Month in
2 months ago
Taguig, Philippines Neksjob Full timeWe are hiring in Taguig(Travel Account)We are looking for a motivated and customer-focused Call Center Agent to join our dynamic team. As a Call Center Agent, you will be the first point of contact for our customers, providing exceptional service and support to address inquiries, resolve issues, and offer product or service information.Key...
-
Customer Experience Ambassador
3 weeks ago
Taguig, National Capital Region, Philippines V-Call Center Link (VCCLink), Inc. Full timeAbout UsAt V-Call Center Link (VCCLink), Inc., we strive to provide exceptional customer experiences that exceed expectations. Our team is dedicated to delivering top-notch service, and we're seeking a skilled professional to join us in this mission.The RoleWe are looking for a highly motivated and detail-oriented Client Solutions Specialist to support our...
-
Call Center Roles Earn Up to 25K/Month in
2 months ago
Taguig, Philippines Neksjob Full timeWe are hiring in Taguig (Travel Account) We are looking for a motivated and customer-focused Call Center Agent to join our dynamic team. As a Call Center Agent, you will be the first point of contact for our customers, providing exceptional service and support to address inquiries, resolve issues, and offer product or service information. Key...
-
Call Center Agents
2 months ago
Taguig, Philippines Neksjob Full timeWe are hiring in Taguig (Retail Account) We are looking for a motivated and customer-focused Call Center Agent to join our dynamic team. As a Call Center Agent, you will be the first point of contact for our customers, providing exceptional service and support to address inquiries, resolve issues, and offer product or service information. Key...
-
Quality Analyst
3 months ago
Taguig, Philippines ADDFORCE HUMAN RESOURCES SOLUTIONS Full timeJob DescriptionEssential Functions/Responsibilities• Provides coaching and mentoring to agents in order for them to improve on their performance andthe attainment of their metrics• Ensure that appropriate knowledge tools, techniques and standards are being utilized to meetcustomer requirements and needs• Performs Monitoring and provides feedback to the...
-
Call Center Agents Wanted
2 months ago
Taguig, Philippines Neksjob Full timeWe are hiring in Taguig(Telco Account)We are looking for a motivated and customer-focused Call Center Agent to join our dynamic team. As a Call Center Agent, you will be the first point of contact for our customers, providing exceptional service and support to address inquiries, resolve issues, and offer product or service information.Key...