Quality Analyst

2 months ago


Taguig, Philippines Synlink Recruitment Outsourcing co. inc. Full time

Job Description-Essential Functions/Responsibilities-Provides coaching and mentoring to agents in order for them to improve on their performance and the attainment of their metrics-Ensure that appropriate knowledge tools, techniques and standards are being utilized to meet customer requirements and needs-Performs Monitoring and provides feedback to the Management Team and to the Client-Provides coaching and mentoring to analysts in order for them to improve on their performance and the attainment of their metrics-Participates and coordinates in Quality Calibration Sessions with the clients and the management team-Adhere to all HIPAA guidelines and policies-Perform other projects and duties as requiredQualifications-Candidate must be a high school graduate, senior high school graduate, associate graduate, and/or college level-Candidate must have one to two years of experience in healthcare account and QA role-Excellent communication skills, both in written and oral-Must be willing to work on a shifting schedule and work on-site in Market Market BGCExciting benefits await youNon-taxable allowanceHMO Coverage upon hireVacation Leaves up to 24 creditsSick Leave ConversionGroup Accident InsuranceApplicant ReferralNetflix SubscriptionJob Types: Permanent, Full-timeSalary: Php30,000.00 - Php35,000.00 per month


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