L1 Technical Support

2 weeks ago

Manila, National Capital Region, Philippines GenuineXs Full time ₱200,000 - ₱250,000 per year

About the Role 

We are seeking an experienced L1 Technical Support Specialist with a background in mortgage-related processes to join our team for a short-term, two-month contract. This role is fully remote, supporting a U.S.-based customer that outsources various functions including L1 technical support, mortgage-specific virtual assistance, quality control for database monitoring, and late-night tech support coverage.

Key Responsibilities

  • Provide first-level technical support for end users, ensuring timely and effective issue resolution.

  • Troubleshoot hardware, software, and basic network-related problems.

  • Support mortgage-related systems, tools, and workflows, ensuring accuracy and compliance.

  • Monitor databases for performance, errors, or irregularities, escalating as needed.

  • Provide late-night coverage as assigned, ensuring continuous support availability.

  • Document incidents, troubleshooting steps, and resolutions in the ticketing system.

  • Collaborate with other support tiers and operational teams to maintain service quality.

Qualifications

  • Proven experience in L1 technical support with mortgage-specific industry knowledge.

  • Familiarity with mortgage software, systems, or workflows.

  • Strong troubleshooting skills for common hardware/software issues.

  • Experience with ticketing systems and remote support tools.

  • Strong communication skills in English, both written and verbal.

  • Ability to work independently with minimal supervision.

  • Willingness to work flexible or late-night shifts as needed.

Preferred Experience

  • Prior remote support work for U.S.-based clients.

  • Background in quality control or database monitoring.

  • Experience supporting outsourced operations in a BPO or VA setup.

  • L1 Technical Support Consultant

    1 week ago

    Manila, National Capital Region, Philippines SupportYourApp Full time $30,000 - $60,000 per year

    Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a L1 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging...

  • Technical Support Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Ascent Sourcing Full time ₱3,426,930 - ₱4,570,200 per year

    Technical Support ManagerPhilippines (Remote) - Will transition to full-time in Manila office once it opens in approximately 6 months$60,000 USD (₱3,426,930 PHP) - $80,000 USD (₱4,570,200 PHP)Our client, a leader in Unified Endpoint Management is seeking a Technical Support Manager. The client now works with organisations in over 100 countries with a...

  • Deskside Support Engineer

    1 week ago

    Manila, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time $70,000 - $120,000 per year

    We are looking for Desktop Support Engineers (L1, L2, L3) to provide end-to-end deskside support services including troubleshooting hardware/software issues, managing IMAC activities, supporting business applications, ensuring endpoint compliance, and assisting users with a wide range of technical problems. The role varies by level of experience and includes...

  • Technical Support Manager – MDM/UEM

    2 weeks ago

    Manila, National Capital Region, Philippines Careerwise Full time $90,000 - $120,000 per year

    We're Hiring: Technical Support Manager – MDM/UEM (Remote)Location:Remote for now, Manila Based (Philippines)Employment Type:Full-timeExperience:8+ years in Technical Support, 3+ years in a leadership roleAre you an experienced leader in technical support with deep expertise inMDM/UEM solutions? Join our dynamic and globally distributed team as aTechnical...

  • Client Helpdesk Support L1-L3

    3 days ago

    Manila, National Capital Region, Philippines Flexisource IT Full time ₱800,000 - ₱1,200,000 per year

    CLIENT HELPDESK SUPPORT L1 - L3About the roleWe are looking for a Client Helpdesk Support with a focus on gaming systems and casino technology . In this role, you will provide multi-level support for desktops, laptops (Windows and Mac), tablets, printers, mobile devices, and storage devices , with a specific emphasis on gaming hardware and...

  • L1 Technical Helpdesk Support

    3 days ago

    Manila, National Capital Region, Philippines Outsourced Full time ₱250,000 - ₱500,000 per year

    About Us is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where...

  • IT Helpdesk/Technical Support

    1 week ago

    Manila, National Capital Region, Philippines HGS Offshore Staffing Solutions Full time ₱250,000 - ₱600,000 per year

    PurposeThe Level 1 (L1) Helpdesk provides frontline support for Forsite's customers and internal users. The role covers ticket triage, SOP-based troubleshooting, knowledge base guidance, and basic data analysis and reporting. L1 ensures quick resolution of common issues, smooth escalation for complex cases, and clear communication throughout.Scope of...

  • Technician L1, Gaming Technical Services

    1 week ago

    Manila, National Capital Region, Philippines Melco Resorts & Entertainment Full time ₱60,000 - ₱80,000 per year

    REQ12924 Technician L1, Gaming Technical Services (Open Date: 16/06/2025)Position SummaryThe Technician 1, Gaming Technical Services is responsible for all approved immediate and preventative maintenance, installations, conversions, relocations and upgrades on all Electronic Gaming Machines, Tables Games and other gaming and ancillary technology.Primary...

  • Master Data Management Data Steward with L1 support

    5 days ago

    Manila, National Capital Region, Philippines DocSpark Solutions Full time ₱300,000 - ₱600,000 per year

    MDM (Master Data Management) Data Steward L1 Support Required skills MinimalExcellent English communication skills for providing feedback and collaborating with data stewards and data ownersProficiency in English (B2)2+ year experience with customer support, data & application supportStrong understanding of Direct and Indirect Master Data Management (MDM)...

  • L1 Production Support Engineer-VisionPLUS 10

    2 weeks ago

    Manila, National Capital Region, Philippines Unison Consulting Full time ₱1,728,000 - ₱2,160,000 per year

    Monitor application and batch job alerts related to VisionPLUS 10 (Flex)Perform daily health checks and validations across modules like CMS, FAS, TRAMS, ITS, etcHandle initial triage of incidents and user ticketsProvide quick fixes and workarounds for known issuesMaintain SOP documentation and knowledge base for recurring issuesEscalate unresolved or complex...