L1 Technical Support

2 weeks ago


Manila, National Capital Region, Philippines GenuineXs Full time $40,000 - $60,000 per year

About the Role 

We are seeking an experienced L1 Technical Support Specialist with a background in mortgage-related processes to join our team for a short-term, two-month contract. This role is fully remote, supporting a U.S.-based customer that outsources various functions including L1 technical support, mortgage-specific virtual assistance, quality control for database monitoring, and late-night tech support coverage.

Key Responsibilities

  • Provide first-level technical support for end users, ensuring timely and effective issue resolution.

  • Troubleshoot hardware, software, and basic network-related problems.

  • Support mortgage-related systems, tools, and workflows, ensuring accuracy and compliance.

  • Monitor databases for performance, errors, or irregularities, escalating as needed.

  • Provide late-night coverage as assigned, ensuring continuous support availability.

  • Document incidents, troubleshooting steps, and resolutions in the ticketing system.

  • Collaborate with other support tiers and operational teams to maintain service quality.

Qualifications

  • Proven experience in L1 technical support with mortgage-specific industry knowledge.

  • Familiarity with mortgage software, systems, or workflows.

  • Strong troubleshooting skills for common hardware/software issues.

  • Experience with ticketing systems and remote support tools.

  • Strong communication skills in English, both written and verbal.

  • Ability to work independently with minimal supervision.

  • Willingness to work flexible or late-night shifts as needed.

Preferred Experience

  • Prior remote support work for U.S.-based clients.

  • Background in quality control or database monitoring.

  • Experience supporting outsourced operations in a BPO or VA setup.



  • Manila, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time $70,000 - $120,000 per year

    We are looking for Desktop Support Engineers (L1, L2, L3) to provide end-to-end deskside support services including troubleshooting hardware/software issues, managing IMAC activities, supporting business applications, ensuring endpoint compliance, and assisting users with a wide range of technical problems. The role varies by level of experience and includes...


  • Manila, National Capital Region, Philippines Ascent Sourcing Full time $342,693 - $570,200 per year

    Technical Support ManagerPhilippines (Remote) - Will transition to full-time in Manila office once it opens in approximately 6 months$60,000 USD (₱3,426,930 PHP) - $80,000 USD (₱4,570,200 PHP)Our client, a leader in Unified Endpoint Management is seeking a Technical Support Manager. The client now works with organisations in over 100 countries with a...


  • Manila, National Capital Region, Philippines Careerwise Full time $90,000 - $120,000 per year

    We're Hiring: Technical Support Manager – MDM/UEM (Remote)Location:Remote for now, Manila Based (Philippines)Employment Type:Full-timeExperience:8+ years in Technical Support, 3+ years in a leadership roleAre you an experienced leader in technical support with deep expertise inMDM/UEM solutions? Join our dynamic and globally distributed team as aTechnical...


  • Manila, National Capital Region, Philippines beBeeService Full time ₱300,000 - ₱450,000

    Job DescriptionWe are seeking a technical professional with experience in service desk management to join our team. As a Service Desk Engineer, you will be responsible for providing technical guidance and support to business users.This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has a strong...


  • Manila, National Capital Region, Philippines Melco Resorts & Entertainment Full time ₱60,000 - ₱80,000 per year

    REQ12924 Technician L1, Gaming Technical Services (Open Date: 16/06/2025)Position SummaryThe Technician 1, Gaming Technical Services is responsible for all approved immediate and preventative maintenance, installations, conversions, relocations and upgrades on all Electronic Gaming Machines, Tables Games and other gaming and ancillary technology.Primary...


  • Manila, National Capital Region, Philippines SecureOps Full time

    OverviewL1 Cyber Security Analyst at SecureOps — This role focuses on analyzing and escalating cyber-security alerts within SIEM tools such as ArcSight, Splunk, and QRadar. The Analyst handles incident follow-up, suggests process improvements, and supports basic automation. Training is provided, with detailed documentation available.Schedule: This role...

  • IT SD L1 Analyst

    2 weeks ago


    Manila, National Capital Region, Philippines Willis Towers Watson Full time $40,000 - $60,000 per year

    Daily Activities:Accept Inbound Calls/Chat/Self Service tickets according to agreed Service Level Target (SLT).Record and process tickets following agreed process and procedures including but are not limited to:Identify/Classify/Evaluate incident types, priority, and service interruptionsRecords incidents by symptom and resolutionPerform customer call backs...


  • Manila, National Capital Region, Philippines Unison Consulting Full time $40,000 - $60,000 per year

    Monitor application and batch job alerts related to VisionPLUS 10 (Flex)Perform daily health checks and validations across modules like CMS, FAS, TRAMS, ITS, etcHandle initial triage of incidents and user ticketsProvide quick fixes and workarounds for known issuesMaintain SOP documentation and knowledge base for recurring issuesEscalate unresolved or complex...


  • Manila, National Capital Region, Philippines EIL Global Full time ₱800,000 - ₱1,200,000 per year

    Cisco L1 Service Desk SupportRole: Independent ContractorCandidates should be in PhilippinesExp: 3-4yrsRemote Work(Work From Home)Fluent in Mandarin/ Korean/ Japanese ( Language Skills )• Three to four (3-4) years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems...


  • Manila, National Capital Region, Philippines SupportNinja Full time

    OverviewWhat does a day in the life of a Technical Support Engineer look like?ResponsibilitiesServe as the primary escalation point for complex technical issues that require in-depth troubleshooting and resolution.Provide advanced technical support while maintaining a customer-first approach—empathetic, accurate, compassionate, responsive, resourceful, and...