IT Technical Support Specialist

15 hours ago

Quezon City, Philippines PODEAN Full time

Overview

Podean is the leading global marketplace marketing agency. We work with progressive brands across the globe to unlock potential on Amazon, Target, Walmart, and other marketplaces. Our services span eCommerce strategy, content creation and optimization, media management, retail operations, data and analytics, consulting, and social commerce. Recent award wins include Digiday's Best Employer for Remote Employees and Amazon's Global Expansion Partner Award.

Podean is seeking a skilled IT Technical Support Specialist who will serve as the go-to expert for the company's tools, platforms, and technology processes. In this full-time role, you will enable our teams to do their best work by ensuring our technology ecosystem runs seamlessly – all while growing your skills, taking ownership of meaningful projects, and contributing to a collaborative, forward-thinking environment.

What You\'ll Do
  • Help in managing the company\'s technology operations, serving as one of the primary points of contact for all IT-related matters (software issues, resolving access problems, supporting system upgrades, security, and all other technology-related matters).
  • Provide hands-on technical support to employees by troubleshooting software issues, resolving access problems, and ensuring seamless day-to-day operations.
  • Administer and optimize key tools, platforms, and technology processes to improve efficiency and reliability across the organization.
  • Support system upgrades, implementations, and integrations while minimizing downtime and disruption.
  • Guide and educate employees on technology best practices and security protocols to strengthen organizational compliance and resilience.
  • Collaborate closely with leadership and cross-functional teams to identify technology needs, recommend solutions, and drive continuous improvement.
What We\'re Looking For
  • Bachelor\'s degree in Information Technology or related field, with proven experience in technical support across Windows and macOS environments.
  • 3 to 5 years of experience in troubleshooting hardware, software, and access issues, and with solid knowledge of cybersecurity best practices.
  • Familiarity with managing collaboration and productivity tools, including Slack, Asana, Password Managers, Google Suite, and Amazon platforms (Seller Central, Vendor Central).
  • Demonstrated ability to work independently, prioritize multiple projects, and support teams across different time zones.
  • Excellent communication skills, with the ability to provide clear, user-friendly technical guidance.
  • Relevant IT support certifications and experience in marketing or advertising industries are a plus.
Key Values We Look For
  • Integrity and Accountability
  • Grit and Resilience
  • Comfort with Ambiguity
  • A Growth Mindset
  • Creativity and Problem-Solving
  • Attention to Detail
  • Williness to work flexible hours
Job Details
  • Senior ity level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: Advertising Services

If you\'re excited to bring your expertise, adaptability, and problem-solving skills to a growing global team, we\'d love to hear from you. Apply now and help us shape the future of IT operations at Podean.

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