Escalations Quality Analyst
3 weeks ago
Escalations Quality Analyst - SeaMoney Credit Monee Manila, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Escalations Quality Analyst - SeaMoney Credit role at Monee Escalations Quality Analyst - SeaMoney Credit Monee Manila, National Capital Region, Philippines 1 week ago Be among the first 25 applicants Join to apply for the Escalations Quality Analyst - SeaMoney Credit role at Monee Monitor and prioritize escalated customer complaints, product defects, or service issues. Analyze patterns in escalated issues to detect recurring problems or areas for improvement. Provide feedback to development or product teams regarding quality issues or improvements needed based on escalated cases. Audit cases for high-impact customer issues and conduct RCA for complaints. Facilitate QA calibrations and QA coachings. Assist in creating and refining internal escalation procedures, ensuring clarity and efficiency Regular submission of weekly and end-of-month reporting, and incident report documentation. Ensure that all escalations are appropriately managed to minimize any long-term damage. Perform adhoc tasks. Job DescriptionMonitor and prioritize escalated customer complaints, product defects, or service issues. Analyze patterns in escalated issues to detect recurring problems or areas for improvement. Provide feedback to development or product teams regarding quality issues or improvements needed based on escalated cases. Audit cases for high-impact customer issues and conduct RCA for complaints. Facilitate QA calibrations and QA coachings. Assist in creating and refining internal escalation procedures, ensuring clarity and efficiency Regular submission of weekly and end-of-month reporting, and incident report documentation. Ensure that all escalations are appropriately managed to minimize any long-term damage. Perform adhoc tasks. RequirementsProactive and detail-focused individual with proven problem-solving, process improvement, and multitasking skills. A strong team player who works well with minimal supervision. A strong QA and market research background is a plus. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Quality Assurance Referrals increase your chances of interviewing at Monee by 2x Sign in to set job alerts for “Quality Analyst” roles. Mandaluyong, National Capital Region, Philippines 4 days ago Makati, National Capital Region, Philippines 1 month ago Pasig, National Capital Region, Philippines 1 week ago Quality Assurance Quality Control Engineer Manila, National Capital Region, Philippines 22 hours ago Officer - HR Onboarding Quality Analyst (Hybrid) Taguig, National Capital Region, Philippines 3 days ago ShopeePay - Quality Assurance (Fraud and AML Operations) Manila, National Capital Region, Philippines 1 week ago Quezon City, National Capital Region, Philippines 2 months ago Pasay, National Capital Region, Philippines 2 weeks ago Quezon City, National Capital Region, Philippines 4 days ago Muntinlupa City, National Capital Region, Philippines 5 months ago Pasig, National Capital Region, Philippines 2 weeks ago National Capital Region, Philippines 2 weeks ago Manila, National Capital Region, Philippines 1 week ago Makati, National Capital Region, Philippines 1 week ago ShopeePay - Quality Assurance (Finance Operations) Manila, National Capital Region, Philippines 1 week ago Pasay, National Capital Region, Philippines 1 week ago Makati, National Capital Region, Philippines 3 days ago Muntinlupa City, National Capital Region, Philippines 5 months ago Makati, National Capital Region, Philippines 4 days ago Makati, National Capital Region, Philippines 2 weeks ago Quality Assurance Analyst (Registered Nurse) Quality Analyst (Healthcare Account) (-Taguig) Taguig, National Capital Region, Philippines 12 months ago Senior Quality Analyst (Pharmacy Technician) Quezon City, National Capital Region, Philippines 3 months ago Makati, National Capital Region, Philippines 1 day ago Pasig, National Capital Region, Philippines 3 days ago Taguig, National Capital Region, Philippines 3 weeks ago Pasig, National Capital Region, Philippines 2 weeks ago Business Analyst Regulatory Reporting - LS & TFS Makati, National Capital Region, Philippines 4 weeks ago Pasig, National Capital Region, Philippines 2 days ago Taguig, National Capital Region, Philippines 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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Escalations Analyst
1 week ago
Manila, Philippines LexisNexis Risk Solutions Full time.Escalations Analyst page is loaded## Escalations Analystlocations: Manilatime type: Full timeposted on: Posted Todayjob requisition id: R The Escalations Analyst role is acquainted to handle calls, respond to emails, and chat support in corresponding to the issues of customers. More to this, such will cater product and service information to customers,...
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Quality Analyst
22 hours ago
Manila, National Capital Region, Philippines Chase- Candidate Experience page Full time ₱144,000 - ₱300,000 per yearJoin our Client Onboarding & Service (COS) – Global Quality Management team for Commercial Card Client Service to monitor client interactions and provide independent reviews of employee actions and business processes. Bring your expertise in quality assessments to drive remediation and ensure adherence to Standard Operating Procedures. Unlock your...
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Escalations Analyst
5 days ago
Manila, National Capital Region, Philippines RELX Group Full time ₱250,000 - ₱500,000 per yearThe Escalations Analyst role is acquainted to handle calls, respond to emails, and chat support in corresponding to the issues of customers. More to this, such will cater product and service information to customers, suggest and administer programs to aid customer needs, and provide trials to customers and data users.Accountabilities:First point of contact...
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Escalations Analyst
5 days ago
Manila, National Capital Region, Philippines Remitly Full time ₱600,000 - ₱1,200,000 per yearThe Escalations Analyst role is acquainted to handle calls, respond to emails, and chat support in corresponding to the issues of customers. More to this, such will cater product and service information to customers, suggest and administer programs to aid customer needs, and provide trials to customers and data users. Accountabilities:First point of contact...
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Quality Analyst | Paranaque
4 weeks ago
, Metro Manila, Philippines ibex Full timeApply for the Quality Analyst | Paranaque role at ibex . The QA Analyst will proactively identify performance opportunities across agent interactions by evaluating a random sample of customer contacts—sales, service, email, chat, fax, fulfillment and payments—to ensure compliance with client project standards and enhance customer experience, sales...
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Quality Assurance Analyst
2 weeks ago
Manila, National Capital Region, Philippines Monee Full time ₱600,000 - ₱1,200,000 per yearJob DescriptionThe primary function of a Collections Quality Analyst is to ensure that collections processes and practices within the organization are efficient, effective, and compliant with legal and regulatory standards.The role focuses on monitoring, evaluating, and improving the quality of collections efforts to optimize recovery rates while maintaining...
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Quality Analyst
1 week ago
Manila, National Capital Region, Philippines iCrescendo INC. Full time ₱1,200,000 - ₱3,600,000 per yearJob Title: Quality Assurance (QA) AnalystDepartment: Technology / Product Development / QAAbout the RoleWe are looking for a meticulous and analytical Quality Assurance (QA) Analyst to join ourteam. The QA Analyst will be responsible for ensuring that software applications andsystems meet the highest standards of quality, usability, and reliability before...
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Quality Analyst
20 hours ago
Manila, National Capital Region, Philippines VXI Global Holdings B.V. (Philippines) Full time ₱30,000 - ₱60,000 per yearJoin Our Team as a Quality AnalystAre you passionate about helping others and making a positive impact on people's lives? We are seeking Quality Analysts to support a leading, multi-million-member healthcare organization serving individuals across the United States.As a Quality Analyst, you'll be responsible for monitoring and evaluating transactions for...
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Global Payments Quality Analyst
5 days ago
Manila, National Capital Region, Philippines JPMorganChase Full time ₱1,200,000 - ₱3,600,000 per yearDescriptionElevate your career with JPMorgan Chase, a top financial firm, valuing innovation, creativity, and excellenceAs a Quality Analyst within Global Payments, you will be responsible for conducting activities that ensure processes meet defined standards across supported teams related to Payments Operations, inclusive of Fraud, Settlements,...
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Global Payments Quality Analyst
5 days ago
Manila, National Capital Region, Philippines JPMorgan Chase Full time ₱40,000 - ₱80,000 per yearElevate your career with JPMorgan Chase, a top financial firm, valuing innovation, creativity, and excellenceAs a Quality Analyst within Global Payments, you will be responsible for conducting activities that ensure processes meet defined standards across supported teams related to Payments Operations, inclusive of Fraud, Settlements, Disputes/Claims, etc)....
