Global Payments Quality Analyst

2 days ago

Manila, National Capital Region, Philippines JPMorganChase Full time ₱1,200,000 - ₱3,600,000 per year
Description

Elevate your career with JPMorgan Chase, a top financial firm, valuing innovation, creativity, and excellence

As a Quality Analyst within Global Payments, you will be responsible for conducting activities that ensure processes meet defined standards across supported teams related to Payments Operations, inclusive of Fraud, Settlements, Disputes/Claims, etc). You will also analyze results to identify trends/themes and collaborate with business partners to drive solutions to issues.  You must have strong analytical skills, the ability to prioritize / manage time and a willingness to tackle new and difficult challenges.  In addition, you should have some level of understanding of banking/operations systems, and experience working on small project(s).   

Job Responsibilities

  • Perform quality assessments to ensure accuracy and adherence to Standard Operating Procedures
  • Enter quality reviews into ACES (Automated Compliance Evaluation System) for tracking and reporting
  • Effectively drive remediation of issues by engaging appropriate resources to mitigate risk with a sense of urgency
  • Clearly articulate key findings to Client Operations business partners and senior leaders.
  • Provide feedback to business partners on interpretation of quality performance metrics 
  • Collaborate with fellow Quality Analysts to determine best practices
  • Closely partner with management to escalate issues according to established escalation protocols
  • Identify gaps in the quality assessments and present continuous improvement plans to management for future assessments
  • Keep abreast of current regulatory requirements applicable to responsibilities
  • Participate and/or take the lead in quality automation projects
  • Provide regular reporting and metrics to the LOB to detail quality results.

Required qualifications, capabilities, and skills

  • at least 3 years of experience in Financial Services, Risk Management, or Wholesale Payments
  • Advanced Microsoft Excel skills, Alteryx, UI Path, and LLM
  • Ability to execute sound qualitative and quantitative analysis and draw salient conclusions
  • Ability to review documentation and provide summary overviews and trending analysis for internal and external audiences
  • Must demonstrate critical thinking skills, solve problems creatively, meet deadlines, as well as demonstrate strong sense of personal accountability
  • Control focused to ensure output meets audit requirements

Preferred qualifications, capabilities, and skills

  • Must be adaptable, flexible and able to deal with ambiguity
  • Strong communication and negotiation skills; ability to present findings independently in a concise manner and articulate reasoning clearly
  • Strong Excel skills
  • BA or BS degree

Internal Application Eligibility Requirements

TENURE:

Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:

Meets satisfactory performance standards as defined by the firm

Not under Performance Coaching (formerly known as PIP)

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm's HR Policies and Guidelines.

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