Escalations Analyst

2 weeks ago

Manila, National Capital Region, Philippines RELX Group Full time ₱250,000 - ₱500,000 per year

The Escalations Analyst role is acquainted to handle calls, respond to emails, and chat support in corresponding to the issues of customers. More to this, such will cater product and service information to customers, suggest and administer programs to aid customer needs, and provide trials to customers and data users.

Accountabilities:

  • First point of contact for consumers via telephone
  • Provide authentication during all consumer contacts to uphold security and privacy of PII and SPII.
  • Provide disclosures to consumers.
  • Assist consumers in filing disputes for all products.
  • Must be able to review and analyze reports and instruct the consumer on the best way to dispute a specific claim.
  • Research dispute requests to ensure disputes are accurate and warranted.
  • Educate consumers educating them on reports, claim information, reason codes, etc.
  • Researching multiple databases for consumer's information.
  • Work with Dispute and Resolution teams to resolve consumer disputes.
  • Document records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the approved CRM (RightNow, MBSi).
  • Perform other duties as assigned.

Technical Skill:

  • Excellent phone etiquette with outstanding Customer Service skills.

Soft Skills:

  • Self-motivated with positive attitude.
  • Analytical and can quickly learn process and product specifics as well as adapt to constant changing processes and tasks.
  • Ability to follow strict guidelines and standard operating procedures is a MUST.
  • Detail oriented with a critical degree of accuracy regarding data entry and analysis, ability to deal with confidential data.
  • Must have the ability to work quickly in a fast-paced environment; work well as a team member and work well independently.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our

Applicant Request Support Form

or please contact

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams

here

.

Please read our

Candidate Privacy Policy

.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights

.

  • Escalations Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Remitly Full time ₱600,000 - ₱1,200,000 per year

    The Escalations Analyst role is acquainted to handle calls, respond to emails, and chat support in corresponding to the issues of customers. More to this, such will cater product and service information to customers, suggest and administer programs to aid customer needs, and provide trials to customers and data users. Accountabilities:First point of contact...

  • Supervisor, Executive Escalation Support

    2 weeks ago

    Manila, National Capital Region, Philippines Coinbase Careers Page Full time ₱1,200,000 - ₱2,000,000 per year

    Ready to be pushed beyond what you think you're capable of?At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.To achieve our mission, we're seeking a very specific...

  • L1 Cyber Security Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines SecureOps Full time ₱600,000 - ₱1,200,000 per year

    SOC - Cyber Security Analyst L1The primary responsibilities of the Level 1 Cyber Security Analyst are to sort, filter, analyze, qualify and escalate various cyber-security alerts inside log aggregation tools (SIEM) such as ArcSight, Splunk, and QRadar. The Analyst is also responsible for incident follow-up, process suggestions, and basic automation. This...

  • Transaction Risk Analyst II

    2 weeks ago

    Manila, National Capital Region, Philippines RealPage Inc Full time ₱1,200,000 - ₱2,400,000 per year

    Overview:As a Transaction Risk Analyst II, you will work closely with a team of analysts and the Transaction Risk Manager for RealPage Payments Services Inc (RPPSI), a Third-Party Payments Processor (TPPP) and Buildium Payments (Payfac). This position assists in the day-to-day support of Transaction Monitoring (TM) control processes and works to identify and...

  • Security Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines blueAPACHE Full time $70,000 - $120,000 per year

    About us blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards. We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an...

  • Security Analyst

    4 weeks ago

    Manila, National Capital Region, Philippines blueAPACHE Full time

    About usblueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation...

  • Security Analyst

    1 week ago

    Manila, National Capital Region, Philippines blueAPACHE Full time ₱1,200,000 - ₱3,600,000 per year

    About usblueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation...

  • Quality Analyst

    1 week ago

    Manila, National Capital Region, Philippines Chase- Candidate Experience page Full time ₱144,000 - ₱300,000 per year

    Join our Client Onboarding & Service (COS) – Global Quality Management team for Commercial Card Client Service to monitor client interactions and provide independent reviews of employee actions and business processes. Bring your expertise in quality assessments to drive remediation and ensure adherence to Standard Operating Procedures. Unlock your...

  • Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Vertere Global Solutions Inc Full time ₱840,000 - ₱1,080,000 per year

    Vertere Global Solutions Inc is hiring a Full time Analyst role in Salcedo Village, NCR. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: EveningTuesday: EveningWednesday: EveningThursday: EveningFriday: EveningMore than 4 years of relevant work experience required for this roleExpected salary: ₱70,000 -...

  • SOC Security Analyst III

    7 days ago

    Manila, National Capital Region, Philippines BlueVoyant Full time $104,000 - $130,878 per year

    SOC Security Analyst IIILocation: Hybrid in the Philippines Office 50% of the timeThis position will be core hours 4 X 10BlueVoyant is looking for Security Operations Center (SOC) Security Analyst III to help our global customers manage their IT security. You will be part of a fast-paced team that helps customers to reduce the impact of security incidents...