Quality Assurance Analyst

2 weeks ago

Manila, National Capital Region, Philippines Monee Full time ₱600,000 - ₱1,200,000 per year

Job Description

  • The primary function of a Collections Quality Analyst is to ensure that collections processes and practices within the organization are efficient, effective, and compliant with legal and regulatory standards.
  • The role focuses on monitoring, evaluating, and improving the quality of collections efforts to optimize recovery rates while maintaining customer satisfaction and compliance.
  • Ensure that issues, concerns, or defects that cannot be resolved at the initial support or operational level are promptly and efficiently escalated to higher-level teams or management.

Requirements

  • Graduate of any bachelor's degree
  • Proactive and detail-focused individual with proven problem-solving, process improvement, and multitasking skills.
  • A strong team player who works well with minimal supervision.
  • A strong QA and market research background is a plus.

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