Quality Analyst | Paranaque
4 weeks ago
Apply for the Quality Analyst | Paranaque role at ibex . The QA Analyst will proactively identify performance opportunities across agent interactions by evaluating a random sample of customer contacts—sales, service, email, chat, fax, fulfillment and payments—to ensure compliance with client project standards and enhance customer experience, sales conversion, and agent learning. Responsibilities Use call recording systems to review agent calls. Apply process improvement knowledge and analytical skills. Leverage prior quality assessment experience. Employ adult learning techniques to develop agent performance. Understand inbound and outbound operations. Provide fundamental feedback and coaching. Contribute coaching experience. Apply program strategy knowledge. Qualifications Minimum 6‑month tenure with the company or regular employee status. Strong interpersonal communication skills. Effective oral and written communication skills. Proven quality performance history. Problem‑solving and independent decision‑making abilities. Excellent multitasking, sense of urgency, and responsibility. Customer‑focused mindset. No quality or performance issues, attendance issues, or escalations. Seniority Level Entry level Employment Type Full‑time Job Function Quality Assurance Industries: Outsourcing / Offshoring Referrals increase your chances of interviewing at ibex by 2x. Get notified about new Quality Analyst jobs in Metro Manila . #J-18808-Ljbffr
-
In Team Quality Analyst | Paranaque
4 weeks ago
, Metro Manila, Philippines ibex Full timeJoin to apply for the In Team Quality Analyst | Paranaque role at ibex Continue with Google Continue with Google Continue with Google Continue with Google The QA Analyst will be responsible for proactively identifying agent level performance related opportunities by KPI up to and including customer experience drivers, sales conversion influencers, customer...
-
In Team Quality Analyst | Paranaque
3 weeks ago
Manila, Philippines Ibex Full timeOverview The QA Analyst will be responsible for proactively identifying agent level performance related opportunities by KPI up to and including customer experience drivers, sales conversion influencers, customer satisfaction levers, agent learning opportunities, and knowledge management improvement areas by evaluating a random sampling of calls (sales,...
-
ESL Quality Analyst
3 weeks ago
, Metro Manila, Philippines goFLUENT Full timeJoin to apply for the ESL Quality Analyst role at goFLUENT 1 day ago Be among the first 25 applicants Join to apply for the ESL Quality Analyst role at goFLUENT About GoFLUENTFor over 24 years, goFLUENT has been accelerating language learning by delivering hyper-personalized solutions that blend technology, content, and human interaction available globally...
-
Quality Analyst
5 days ago
, Metro Manila, Philippines Rippedboxstation Full timePosition: Quality Analyst (QA) Number of hours: 40 Hrs/week Schedule: TBD Job Summary We are looking for a detail-oriented Quality Analyst (QA) to monitor and evaluate customer interactions, ensuring high service quality in our BPO environment. The ideal candidate will assess agent performance, provide feedback, and contribute to process improvements to...
-
Quality Assurance Analyst
3 weeks ago
, Metro Manila, Philippines Five9 Full timeOverview Join to apply for the Quality Assurance Analyst role at Five9 Five9 is a leading provider of cloud contact center software, delivering cloud-based innovation to customers worldwide. Living our values everyday results in a team-first culture that enables us to innovate, grow, and thrive together. We celebrate diversity and foster an inclusive...
-
Reporting Analyst(AP/AR)
7 days ago
, Metro Manila, Philippines Johnson & Johnson Full timeOverview At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to...
-
Process Quality Analyst
7 days ago
, Metro Manila, Philippines Metrobank Full timeDirect message the job poster from Metrobank Recruitment Marketing & Sourcing | Hiring for Metrobank Be #InGoodHands with Metrobank Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well‑rounded individual. We supply you with all...
-
Analyst - Quality
4 weeks ago
, Metro Manila, Philippines IGT Solutions Pvt. Ltd. Full timeOBJECTIVE OF ROLE The Business Analyst will be working on a variety of technology projects and initiatives, with a focus on Digital projects. The Business Analyst will be acting as a member of the digital technology capability team and would be responsible for identifying business needs and determining solutions while maintaining a focus on customer...
-
Quality Analyst
2 weeks ago
, Metro Manila, Philippines Med-Metrix Full timeQuality Analyst (with Sign-On Bonus ₱50K) Join to apply for the Quality Analyst (with Sign-On Bonus ₱50K) role at Med-Metrix. Benefits Sign On Bonus PHP50K (Start date on or before Dec 15, 2025) Day 1 HMO with 2 of your dependents covered for FREE Clothing Allowance Paid Time Off Training and Staff Development Employee Engagement Activities Opportunities...
-
Data Quality Analyst
5 days ago
, Metro Manila, Philippines Tahche Outsourcing Services Inc Full timeThe Data Quality Analyst supports the Online Research Department by analyzing and verifying market research data to ensure accurate, high-quality project deliveries. This role primarily uses SPSS to read, write, and modify SPSS syntax, verifying that data files (.sav) conform to client specifications. The Data Quality Analyst must also communicate any issues...