Quality Analyst

23 hours ago

Manila, National Capital Region, Philippines VXI Global Holdings B.V. (Philippines) Full time ₱30,000 - ₱60,000 per year

Join Our Team as a Quality Analyst

Are you passionate about helping others and making a positive impact on people's lives? We are seeking Quality Analysts to support a leading, multi-million-member healthcare organization serving individuals across the United States.

As a Quality Analyst, you'll be responsible for monitoring and evaluating transactions for exceptional customer service and technical resolution and for delivering feedback to Operations for continuous improvement.

Key Responsibilities

  • Delivers required number of QA monitors on a timely manner;
  • Generates and trends weekly/monthly QE related reports
  • Performs side-by-side sessions and provide real-time feedback
  • Participates on team meetings/huddles to share Quality and behavioral tagging trends
  • Participates in QA Calibration and maintain 2.5% variance or lower.
  • Works closely with the line leadership;
  • Develops and delivers action plans to TLs and Account Associates.
  • Skilled in pinpointing root cause/s for performance variance;
  • Keeps abreast of operational changes;
  • Upholds the ability to lead by successfully implementing new process;
  • Upholds corporate values and expected behavior.
  • Willing to support call volume when needed.
  • Adheres to the schedule set by the QA SDL / QA Supervisor.
  • Responsible for identifying and collecting best practices and share then with all QA
  • Works closely with the QA SDL / QA Supervisor to execute key QA initiatives or special projects, etc.

What we're looking for

  • Has at least 1 year experience as Quality Analyst in the BPO setting
  • Must be a Licensed Nutritionist/Dietitian
  • Candidate must possess at least a Bachelor's/College Degree in any field

Compensation & Perks

  • Salary Package:Lucrative offer plus pay for performance.
  • Comprehensive Benefits: Full health insurance package including medical, dental, and vision coverage as early as Day 1.
  • Comprehensive Training: Paid training to ensure you are fully prepared for success.
  • Career Growth: Opportunities for career advancement and professional development.
  • Inclusive Culture: We are an Equal Opportunity Employer, fostering diversity where all individuals are valued and respected.

Ready to Make a Difference?

If you're motivated by the opportunity to help people live healthier lives and you're driven to provide top-notch customer service, we want to hear from you

Apply now and let's create positive experiences—one call at a time.

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