Customer Operations Specialist

3 weeks ago

Valenzuela, Philippines CDO Foodsphere, Inc. Full time

Responsibilities

1. COACHING AND MENTORING

Coaches and mentors agency supervisors and coordinators through regular joint fieldwork.

IN STORE EXCELLENCE
  • A. Area Coordinator and Merchandiser Deployment – Coordinate with Partner Agency regarding immediate deployment of personnel due to absences or AWOL.
  • B. Availability/Assortment
    • Regular monitoring of MCL and PAL.
    • Ensure fullness of display of all SKUs especially paid areas (chiller, MDs, tactical displays, etc.).
    • Work with KAM for SKUs which needs adjustments in ordering, identify causes of out of stocks to determine corrective action.
  • C. Pricing
    • Ensure pricing are within set standards or SRP.
    • Reports store pricing that are cost or below cost.
  • D. Promotions Management
    • Execution of promotions in-store level – Trade Marketing and Account Specific promos.
    • Ensure POPs (if allowed) are deployed correctly.
    • Work with store personnel for promotions to be displayed with good visibility and guidelines are followed.
    • Provide qualitative feedback to head office KAM on implementation of promotion every month.
  • E. Merchandising and Visibility
    • Ensure adherence to share of shelf and planogram for all categories set by Trade Marketing Group.
    • Maintain structure of FSI investments (Special Racks, MDs, etc) in best condition.
  • F. Strategic Relationships
    • Develop good relationship with store personnel (Store Manager, Selling Area Supervisor, Warehouse/RDU Manager).
  • G. Bad Order Management
    • FIFO (First In First Out) / FEFO (First to Expire First Out) implementation on shelf and warehouse stocks.
    • Ensure Warehouse visit and good warehouse management is strictly enforced.
    • Ensure no Bad Orders are displayed on shelf.
3. ADMINISTRATIVE FUNCTION

Keep track of operational status of the assigned account.

Qualifications
  1. Bachelor's degree in Marketing, Business, or a related field.
  2. Minimum of 2 years of experience in Sales.
  3. Strong leadership and managerial skills.
  4. Proficient in merchandising strategies and principles.
  5. Strong analytical, organizational, and planning abilities.

Available Areas:

  • Western Visayas
  • Northwest Luzon
  • South Luzon 2 (Laguna, Quezon, Bicol)
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