Customer Operations Specialist

17 hours ago


Valenzuela, Philippines CDO Foodsphere, Inc. Full time

Responsibilities

1. COACHING AND MENTORING

Coaches and mentors agency supervisors and coordinators through regular joint fieldwork.

IN STORE EXCELLENCE
  • A. Area Coordinator and Merchandiser Deployment – Coordinate with Partner Agency regarding immediate deployment of personnel due to absences or AWOL.
  • B. Availability/Assortment
    • Regular monitoring of MCL and PAL.
    • Ensure fullness of display of all SKUs especially paid areas (chiller, MDs, tactical displays, etc.).
    • Work with KAM for SKUs which needs adjustments in ordering, identify causes of out of stocks to determine corrective action.
  • C. Pricing
    • Ensure pricing are within set standards or SRP.
    • Reports store pricing that are cost or below cost.
  • D. Promotions Management
    • Execution of promotions in-store level – Trade Marketing and Account Specific promos.
    • Ensure POPs (if allowed) are deployed correctly.
    • Work with store personnel for promotions to be displayed with good visibility and guidelines are followed.
    • Provide qualitative feedback to head office KAM on implementation of promotion every month.
  • E. Merchandising and Visibility
    • Ensure adherence to share of shelf and planogram for all categories set by Trade Marketing Group.
    • Maintain structure of FSI investments (Special Racks, MDs, etc) in best condition.
  • F. Strategic Relationships
    • Develop good relationship with store personnel (Store Manager, Selling Area Supervisor, Warehouse/RDU Manager).
  • G. Bad Order Management
    • FIFO (First In First Out) / FEFO (First to Expire First Out) implementation on shelf and warehouse stocks.
    • Ensure Warehouse visit and good warehouse management is strictly enforced.
    • Ensure no Bad Orders are displayed on shelf.
3. ADMINISTRATIVE FUNCTION

Keep track of operational status of the assigned account.

Qualifications
  1. Bachelor's degree in Marketing, Business, or a related field.
  2. Minimum of 2 years of experience in Sales.
  3. Strong leadership and managerial skills.
  4. Proficient in merchandising strategies and principles.
  5. Strong analytical, organizational, and planning abilities.

Available Areas:

  • Western Visayas
  • Northwest Luzon
  • South Luzon 2 (Laguna, Quezon, Bicol)
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