
Customer Operations Specialist
2 days ago
Responsibilities:
COACHING AND MENTORING
• Coaches and mentors agency supervisors and coordinators through regular joint fieldwork.
IN STORE EXCELLENCE
A. Area Coordinator and Merchandiser Deployment
• Coordinate with Partner Agency regarding immediate deployment of personnel due to absences or AWOL
B. Availability/Assortment
• Regular monitoring of MCL and PAL
• Ensure fullness of display of all SKUs especially paid areas (chiller, MDs, tactical displays, etc.)
• Work with KAM for SKUs which needs adjustments in ordering, identify causes of out of stocks to determine corrective action
C. Pricing
• Ensure pricing are within set standards or SRP
• Reports store pricing that are cost or below cost
D. Promotions Management
• Execution of promotions in-store level – Trade Marketing and Account Specific promos
• Ensure POPs (if allowed) are deployed correctly
• Work with store personnel for promotions to be displayed with good visibility and guidelines are followed
• Provide qualitative feedback to head office KAM on implementation of promotion every month
E. Merchandising and Visibility
• Ensure adherence to share of shelf and planogram for all categories set by Trade Marketing Group
• Maintain structure of FSI investments (Special Racks, MDs, etc) in best condition
F. Strategic Relationships
• Develop good relationship with store personnel (Store Manager, Selling Area Supervisor, Warehouse/RDU Manager)
G. Bad Order Management
· FIFO (First In First Out) / FEFO (First to Expire First Out) Implementation on shelf and warehouse stocks
• Ensure Warehouse visit and good warehouse management is strictly enforced
• Ensure no Bad Orders are displayed on shelf
ADMINISTRATIVE FUNCTION
· Keep track of operational status of the assigned account
Qualifications:
1. Bachelor's degree in Marketing, Business, or a related field.
2. Minimum of 2 years of experience in Sales
3. Strong leadership and managerial skills.
4. Proficient in merchandising strategies and principles.
5. Strong analytical, organizational, and planning abilities.
Available Areas:
1. Western Visayas
Northwest Luzon
South Luzon 2 (Laguna, Quezon, Bicol)
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