Customer Operations Specialist

2 days ago

Valenzuela City, Philippines CDO Foodsphere, Inc. Full time ₱900,000 - ₱1,200,000 per year

Responsibilities:

COACHING AND MENTORING


•    Coaches and mentors agency supervisors and coordinators through regular joint fieldwork.

IN STORE EXCELLENCE

A.   Area Coordinator and Merchandiser Deployment


•    Coordinate with Partner Agency regarding immediate deployment of personnel due to absences or AWOL

B.   Availability/Assortment


•    Regular monitoring of MCL and PAL


•    Ensure fullness of display of all SKUs especially paid areas (chiller, MDs, tactical displays, etc.)


•    Work with KAM for SKUs which needs adjustments in ordering, identify causes of out of stocks to determine corrective action

C.   Pricing


•    Ensure pricing are within set standards or SRP


•    Reports store pricing that are cost or below cost

D.   Promotions Management


•    Execution of promotions in-store level – Trade Marketing and Account Specific promos


•    Ensure POPs (if allowed) are deployed correctly


•    Work with store personnel for promotions to be displayed with good visibility and guidelines are followed


•    Provide qualitative feedback to head office KAM on implementation of promotion every month

E.   Merchandising and Visibility


•    Ensure adherence to share of shelf and planogram for all categories set by Trade Marketing Group


•    Maintain structure of FSI investments (Special Racks, MDs, etc) in best condition

F.   Strategic Relationships


•    Develop good relationship with store personnel (Store Manager, Selling Area Supervisor, Warehouse/RDU Manager)

G.   Bad Order Management

· FIFO (First In First Out) / FEFO (First to Expire First Out) Implementation on shelf and warehouse stocks


•    Ensure Warehouse visit and good warehouse management is strictly enforced


•    Ensure no Bad Orders are displayed on shelf

ADMINISTRATIVE FUNCTION

· Keep track of operational status of the assigned account

Qualifications:

1. Bachelor's degree in Marketing, Business, or a related field.

2. Minimum of 2 years of experience in Sales

3. Strong leadership and managerial skills.

4. Proficient in merchandising strategies and principles.

5. Strong analytical, organizational, and planning abilities.

Available Areas:

1. Western Visayas

  1. Northwest Luzon

  2. South Luzon 2 (Laguna, Quezon, Bicol)

  • Clinical Operations Specialist

    17 hours ago

    Valenzuela, Philippines Analyte Health Full time

    Overview Join to apply for the Clinical Operations Specialist role at Analyte Health . Analyte Health’s mission is to provide easy, accessible and affordable online health care services for everyone. Our platforms offer fast, convenient, private, and cost-effective clinical services anytime, anywhere. Our trained health counselors guide patients, while...

  • E-commerce Operations Specialist

    4 days ago

    Valenzuela, Philippines Organica Nutrition, Inc. Full time ₱200,000 - ₱250,000 per year

    The E-Commerce Operations Specialist (TikTok Shop) is responsible for managing daily operations, product uploads, campaign enrollments, and platform optimization to drive sales and visibility on TikTok Shop. This role ensures accurate catalog management, smooth execution of promotions, and efficient order handling. The specialist also tracks performance...

  • Customer Operations Specialist

    17 hours ago

    Valenzuela, Philippines CDO Foodsphere, Inc. Full time

    Responsibilities 1. COACHING AND MENTORING Coaches and mentors agency supervisors and coordinators through regular joint fieldwork. IN STORE EXCELLENCE A. Area Coordinator and Merchandiser Deployment – Coordinate with Partner Agency regarding immediate deployment of personnel due to absences or AWOL. B. Availability/Assortment Regular monitoring...

  • Customer Service Specialist

    4 days ago

    Valenzuela City, Philippines CDO Foodsphere, Inc. Full time ₱150,000 - ₱250,000 per year

    I. Job SummaryCustomer Service Specialist supports the achievement of overall company sales objectives through the implementation of services related to order processing, documentation, coordination with internal offices to facilitate timely and accurate delivery of orders to the trade.II. Minimum RequirementsGraduate of any 4-year college courseProficient...

  • Operations Specialist

    15 hours ago

    Valenzuela, Philippines Risefully Inc. Full time

    Overview Handle day-to-day operations on e-commerce platforms like Shopee, Lazada, or TikTok. Responsibilities Manage product listings, stock updates, and pricing adjustments. Provide excellent services and ensure customer satisfaction. Address customer concerns and inquiries, ensuring satisfaction and resolving issues. Negotiate with customers when...

  • Customer Operations Specialist

    3 weeks ago

    Davao City, Davao, Philippines Traba Full time

    OverviewTraba's mission is to empower businesses and workers to reach their full productivity and potential. Traba is a technology company that is revolutionizing the staffing industry through a marketplace that connects light industrial businesses with reliable talent while providing workers with flexible and meaningful opportunities. By connecting both,...

  • Customer Operations Specialist

    2 weeks ago

    Davao City, Davao, Philippines Traba Full time

    Traba's mission is to empower businesses and workers to reach their full productivity and potential. Traba is a technology company that is revolutionizing the broken staffing industry through a marketplace that connects light industrial businesses with reliable talent while providing workers with flexible and meaningful opportunities. By connecting both, new...

  • Customer Operations Specialist

    4 days ago

    Cebu City, Central Visayas, Philippines Lexmark Research & Development Corporation Full time $40,000 - $60,000 per year

    Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make...

  • Operations Team Leader

    4 days ago

    Mandaluyong City, National Capital Region, Philippines REMITLY PHL OPERATIONS INC Full time ₱800,000 - ₱1,000,000 per year

    About the Role:At Remitly, we help immigrant communities around the world send over $6 billion a year to their loved ones. Sending money is faster, easier, and costs less with our all-digital money transfer platform. Our vision is to transform the lives of immigrants and their families by providing the most trusted financial service products on the planet....

  • Customer Operations Specialist

    4 days ago

    Cebu City, Central Visayas, Philippines Lexmark Full time $40,000 - $80,000 per year

    Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make...