Global HR Process and Application Professional

Join our team

We are now looking for a Global HR Process & Application Professional to join our team. Do you enjoy working in an international environment and ensuring excellent user experience? Would you like to be a part of our Global Center of Excellence within Human Resources? Are you a team player that goes that extra mile to get a good delivery while daring to think new? Then you might be our new colleague

We have an agile culture, working together to inspire each other, achieve goals and to continuously improve. By joining our team you can expect an atmosphere of creativity, innovation and workplace diversity. You will be a part of a group of skilled, committed, and helpful colleagues who all take pride to help customers optimize and live by our core values: Collaboration, Commitment, and Innovation. We work in a global environment with over 113 different nationalities

Purpose of role
The Global Center of Excellence HR works with ensuring an excellent user experience for Epiroc employees in core HR applications through innovative and flexible system solutions and a rapid, outstanding service and support.Empower a digitalized, proactive, and automized way of working.

Together with colleagues specialized in different areas, you will maximize the business by beingknowledgeable in our core global HR applications including Big Data, automation and integrations Our mission is to deliver excellent service for all employees within Epiroc.

As a Global HR System Professional and in close collaboration with the team, you will be responsible for:

• Be an ambassador for the global HR applicationssuch asSuccessFactors, Service Now, Power BI etc. and thefirst point of contact for users
• Together with Global HR Process & Application Specialists, drive digitalization and automationto meet roadmaps and business strategies.
• Make analyses and observations about the incidents area and nature, to propose changes inapplications and processes to trigger actions, improvements and other measures
• Work close with Global HR Analyst and Global HR Process & Application Specialist to developtraining material to reduce number of tickets and to support onboarding of new HR colleagues.
• Create manuals, learning activities and/or videos to empower organizations proactively to getthe most value out of the global HR applications.
• Answer incoming tickets to Service Now in a professional and timely manner
• Test new features
• Continuously contributing to process improvement and to developing the offer and service tomaximize the value and increase business performance
• Be a role-model for data-driven ways of working

Apart from enjoying all aspects of collaboration together with a diverse team, you are a proactive problem-solver, can prioritize tasks and meet conflicting deadlines. You are committed to deliver excellent service with a mindset a “can-do” attitude. The role requires strong communication skills both verbally and written. Accustomed to working out solutions independently. Other important requirements are:

• Bachelor’s degree required in relevant area, such as Human Resources Management,Business Administration or similar.
• Experience of working with a cloud-based HR systems and experience of handling a ticketing system. It is meritorious if you have worked with SuccessFactors
• Minimum 2 years’ experience in a similar role
• Fluency in English is a key requirement, mastery one or more languages is highlydesirable
• Knowledgeable and interested in systems and reporting
• Knowledge and experience of HR processes and reporting tools

This position will be based in Laguna, Philippines
During normal circumstances, travel may occur for this position.

Epiroc is a leading productivity partner for the mining, infrastructure and natural resources industries. With cutting-edge technology, Epiroc develops and produces innovative drill rigs, rock excavation and construction equipment, and provides world-class service and consumables.It is headquartered in Stockholm, Sweden and has its manufacturing facilities in Sweden, United States, Canada, Australia, China, India, Japan and Germany.