Customer Care

Customer Care page is loaded## Customer Carelocations: Pasig Citytime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 24, 2025 (30+ days left to apply)job requisition id: R11185We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world**Outsource Role – Auction Operations**The Outsource role is responsible for carrying out high-volume, repeatable, customer-facing and system-driven tasks that support auction operations. This position plays a critical part in ensuring smooth buyer pickup coordination, timely system updates, and clear communication with internal and external stakeholders.Success in this role requires familiarity with Ritchie Bros. auction platforms, systems such as Salesforce and IP Admin, and logistics tools like VeriTread. Strong attention to detail, disciplined adherence to Standard Operating Procedures (SOPs), and consistent delivery against Service Level Agreements (SLAs) are essential.**Key Responsibilities*** **Schedule Pickups** – Coordinate buyer pickups based on auction type. For RBA live auctions, direct buyers to Simplybook.me. For online auctions (IP, TP, SS), schedule through the VeriTread CAM tool. Some sites, such as mine locations, may require manual support. Requests must be processed within 2 hours.* **Update Item Status to Picked Up (Reactive)** – Update item status in IP Admin once buyers notify of pickup. Some cases may require escalation to the SN team for support. Updates must be completed within 4 hours of notification.* **Address/Site POC Corrections** – Notify buyers of corrections and confirm details with internal contacts (e.g., CAM Core Agent). If not resolved within 48 hours, escalate by submitting RTS. Initial responses must be sent within 24 hours.* **Collect and Forward Site Access Agreements** – Send buyers site access forms as needed. Once received, forward signed agreements to the site point of contact within 2 hours.* **Proactively Confirm Pickup Status** – Reach out to site points of contact and buyers to confirm pickup status, then update systems accordingly.This role is well-suited for individuals who thrive in a fast-paced environment, can manage multiple priorities, and are comfortable working with various systems to ensure seamless auction operations.Join the A-Team and experience the A-LifeAcquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to Please refer to our Privacy Policy at
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