Ticketing Agent

BENEFITS: *Travel Benefits *Leave Credits *Exclusive trainings *Communication Allowance *Laptop is provided during Saturday for work from home arrangement. Company Profile: Established in 1993, with four Japanese sales offices. Numerous accolades have been given to individual passengers from both domestic and foreign top 500 Fortune 500 businesses. A...

BENEFITS:*Travel Benefits*Leave Credits*Exclusive trainings*Communication Allowance*Laptop is provided during Saturday for work from home arrangement.Company Profile: Established in 1993, with four Japanese sales offices. Numerous accolades have been given to individual passengers from both domestic and foreign top 500 Fortune 500 businesses. A one-stop shop...

Client Profile: The well- known travel agency that was established since 1993 that provides services for your travel. The company grown and partnered with almost 500 company locally and internationally. Your one-stop travel service center, with passionate, committed, and knowledgeable Travel Buddies who ultimately inspire everyone to live a fuller and more...

Client Profile: The well- known travel agency that was established since 1993 that provides services for your travel. The company grown and partnered with almost 500 company locally and internationally. Your one-stop travel service center, with passionate, committed, and knowledgeable Travel Buddies who ultimately inspire everyone to live a fuller and more...

DescriptionAt least 2nd-year college undergraduate undergraduateWith 6 months to 1 year airline ticketing experience in Amadeus, Apollo, Sabre or any other GDS platformAmenable to work on shifting scheduleWilling to be assigned CebuProficient in using the English language

•Monitor Tickets under dashboard•Do initial checking on Tickets/ basic troubleshooting•Assess and Assign Tickets to Proper Support Group•Monitor Nearing Breached/Breached Tickets and Remind the Agents who has breached/nearing breached Tickets•Send Open ticket reports on MS Teams Group Chat•Read Emails•Monitor Viber for Escalations•Assist user...

Job Description: • Monitor Tickets under OnePH dashboard • Do initial checking on Tickets/ basic troubleshooting • Assess and Assign Tickets to Proper Support Group • Monitor Nearing Breached/Breached Tickets and Remind the Agents who has breached/nearing breached Tickets • Send Open ticket reports on MS Teams Group Chat • Read Emails • Monitor...

Job Description:•Monitor Tickets under OnePH dashboard•Do initial checking on Tickets/ basic troubleshooting•Assess and Assign Tickets to Proper Support Group•Monitor Nearing Breached/Breached Tickets and Remind the Agents who has breached/nearing breached Tickets•Send Open ticket reports on MS Teams Group Chat•Read Emails•Monitor Viber for...

Job Description: • Monitor Tickets under OnePH dashboard • Do initial checking on Tickets/ basic troubleshooting • Assess and Assign Tickets to Proper Support Group • Monitor Nearing Breached/Breached Tickets and Remind the Agents who has breached/nearing breached Tickets • Send Open ticket reports on MS Teams Group Chat • Read Emails • Monitor...

We are seeking a Non-Voice/Local Account Agent to join our team. As a Non-Voice/Local Account Agent, you will be responsible for providing support and assistance to our clients through non-voice channels, such as email, chat, or ticketing systems. This role primarily focuses on addressing customer inquiries, resolving issues, and ensuring client...

We are seeking a Non-Voice/Local Account Agent to join our team. As a Non-Voice/Local Account Agent, you will be responsible for providing support and assistance to our clients through non-voice channels, such as email, chat, or ticketing systems. This role primarily focuses on addressing customer inquiries, resolving issues, and ensuring client...

We are seeking a Non-Voice/Local Account Agent to join our team. As a Non-Voice/Local Account Agent, you will be responsible for providing support and assistance to our clients through non-voice channels, such as email, chat, or ticketing systems. This role primarily focuses on addressing customer inquiries, resolving issues, and ensuring client...

"CSR Travel Agent Tier 1Location: Pasig CitySalary: 28,000 - 30,700-Knowledge of ticketing and managing GDS queues.-Communicate with airline partners, consolidators, and other departments as needed.-Support B2B customers with their business travel needs.-Process ticket issuance, exchanges, and refunds across all GDSs (Apollo, Sabre, Amadeus).-Maintain high...

"CSR Travel Agent Tier 1Location: Pasig CitySalary: 28,000 - 30,700About the role:- Ticketing knowledge and work through GDS queues- Communicating with airline partners, consolidators, and cross-department when needed.- Support our B2B customers in their Business Travels- Process ticket issuance, exchanges and refunds in all GDSs (Apollo, Sabre, Amadeus)-...

Job Description Facilitating and guiding agents through the process of name changes. Providing support and coordination for schedule adjustments Managing the booking of ancillary products in situations where the GDS is restricted, and efficiently processing credit card payments to ensure accurate and timely transactions. Reviewing and granting ad hoc...

Job Description Facilitating and guiding agents through the process of name changes. Providing support and coordination for schedule adjustments Managing the booking of ancillary products in situations where the GDS is restricted, and efficiently processing credit card payments to ensure accurate and timely transactions. Reviewing and granting ad hoc...

Job SummaryWe are seeking a highly skilled IT Helpdesk Engineer to join our team at Strategic Networks Inc. as an IT Support Specialist.About the RoleThe ideal candidate will be responsible for monitoring tickets, performing initial checks and basic troubleshooting, assessing and assigning tickets to the appropriate support group, and monitoring nearing...

Responsibilities: • Handle technical escalations from our Tier 1 and Tier 2 Support agents via ticket systems. • Handle live site incidents for Support, from report to resolution. • Troubleshoot technical issues with external customers. • Send alerts to internal and external users through Braze upon confirmed outage. • Track unresolved issues...

Responsibilities: • Handle technical escalations from our Tier 1 and Tier 2 Support agents via ticket systems. • Handle live site incidents for Support, from report to resolution. • Troubleshoot technical issues with external customers. • Send alerts to internal and external users through Braze upon confirmed outage. • Track unresolved issues...

Job Summary/ Overview Each agent must answer customers' inquiries about the account's different types of products and services through various channels (voice, chat, webform, email, and social media). This person provides support to the customers and thoroughly documents each interaction. Key Responsibilities and Accountabilities The agent must provide...