IT Helpdesk Engineer

1 month ago

Parañaque, Philippines Strategic Networks Inc. Full time

Job Description:•Monitor Tickets under OnePH dashboard•Do initial checking on Tickets/ basic troubleshooting•Assess and Assign Tickets to Proper Support Group•Monitor Nearing Breached/Breached Tickets and Remind the Agents who has breached/nearing breached Tickets•Send Open ticket reports on MS Teams Group Chat•Read Emails•Monitor Viber for Escalations•Assist user concern messages/call on MS Teams and Viber•Monitor Timely Deactivation of SAP Acc for Resigned Employees (request for manual deactivation if not yet deactivated)•Create GRC Requests if there are any•Cascade Advisory from Regional or Local IT•Create PR/PO if there are any request (Ariba System)•Process Invoice if there are any invoices from vendor (Ariba System)

  • IT Helpdesk Engineer

    1 month ago

    Parañaque, Philippines Strategic Networks Inc. Full time

    Job Description: • Monitor Tickets under OnePH dashboard • Do initial checking on Tickets/ basic troubleshooting • Assess and Assign Tickets to Proper Support Group • Monitor Nearing Breached/Breached Tickets and Remind the Agents who has breached/nearing breached Tickets • Send Open ticket reports on MS Teams Group Chat • Read Emails • Monitor...

  • IT Helpdesk Engineer

    1 month ago

    Parañaque, Philippines Strategic Networks Inc. Full time

    Job Description: • Monitor Tickets under OnePH dashboard • Do initial checking on Tickets/ basic troubleshooting • Assess and Assign Tickets to Proper Support Group • Monitor Nearing Breached/Breached Tickets and Remind the Agents who has breached/nearing breached Tickets • Send Open ticket reports on MS Teams Group Chat • Read Emails • Monitor...

  • IT Helpdesk Engineer

    1 month ago

    Parañaque, Philippines Strategic Networks Inc. Full time

    Act as a first point of contact (inbound and outbound calls) for all customers’ queries related to other technical concerns. Assisting end-user over the phone or remote via CMRC, Remote Desktop Connection and Microsoft Teams Provides troubleshooting and isolation assistance before escalating calls with dependencies to respective towers or group to resolve...

  • IT Helpdesk Engineer

    1 month ago

    Parañaque, Philippines Strategic Networks Inc. Full time

    Act as a first point of contact (inbound and outbound calls) for all customers’ queries related to other technical concerns. Assisting end-user over the phone or remote via CMRC, Remote Desktop Connection and Microsoft Teams Provides troubleshooting and isolation assistance before escalating calls with dependencies to respective towers or group to resolve...

  • IT Helpdesk Engineer

    1 month ago

    Parañaque, Philippines Strategic Networks Inc. Full time

    Act as a first point of contact (inbound and outbound calls) for all customers’ queries related to other technical concerns. Assisting end-user over the phone or remote via CMRC, Remote Desktop Connection and Microsoft TeamsProvides troubleshooting and isolation assistance before escalating calls with dependencies to respective towers or group to resolve...

  • IT Helpdesk Engineer

    4 weeks ago

    Parañaque, Philippines Strategic Networks Inc. Full time

    •Monitor Tickets under dashboard•Do initial checking on Tickets/ basic troubleshooting•Assess and Assign Tickets to Proper Support Group•Monitor Nearing Breached/Breached Tickets and Remind the Agents who has breached/nearing breached Tickets•Send Open ticket reports on MS Teams Group Chat•Read Emails•Monitor Viber for Escalations•Assist user...