IT Support Specialist
4 days ago
We are seeking a highly skilled IT Helpdesk Engineer to join our team at Strategic Networks Inc. as an IT Support Specialist.
About the RoleThe ideal candidate will be responsible for monitoring tickets, performing initial checks and basic troubleshooting, assessing and assigning tickets to the appropriate support group, and monitoring nearing breached/breached tickets. Additionally, they will send open ticket reports on MS Teams Group Chat, read emails, monitor Viber for escalations, assist with user concern messages/calls on MS Teams and Viber, and monitor timely deactivation of SAP accounts for resigned employees.
Key Responsibilities- Monitor and manage IT tickets in a timely manner
- Perform initial checks and basic troubleshooting to resolve issues
- Assess and assign tickets to the appropriate support group
- Monitor nearing breached/breached tickets and remind agents who have breached/nearing breached tickets
- Sent open ticket reports on MS Teams Group Chat
- Read and respond to emails
- Monitor Viber for escalations and assist with user concerns
- Monitor timely deactivation of SAP accounts for resigned employees
To be successful in this role, you will need excellent problem-solving skills, attention to detail, and strong communication skills. You should also have experience with IT systems and software, as well as the ability to work independently and as part of a team.
What We OfferIn return for your expertise and hard work, we offer a competitive salary range of $50,000 - $70,000 per year, depending on experience, plus a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
Why Join Us?At Strategic Networks Inc., we value our employees and strive to create a positive and inclusive work environment. We offer opportunities for growth and development, flexible work arrangements, and a commitment to diversity and inclusion.
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