Hearing Care Specialist

Hearing Care Specialist – Mandaluyong

Manila, Metropolitan Manila
Premiere Medical and Cardiovascular Laboratory Inc.

Posted today

Responsibilities

• Handles phone and walk-in inquiries.
• Keeps and maintains inquiry data or statistics.
• Sets patients' appointments and conducts follow-ups.
• Manages the laboratory directory database.
• Coordinates with different departments.

Job Qualifications

• Graduate of any Bachelor's degree
• Excellent communication skills both oral and written
• Experience in Customer Service is an advantage
• Keen to details, organized, versatile, and can work under pressure with minimal supervision
• Fresh graduates are encouraged to apply

Benefits

• Company events
• Employee discount
• Paid training

Schedule

• 8 hour shift

Supplemental Pay

• 13th month salary
• Overtime pay

COVID-19 considerations: To keep our employees as safe as possible, we\'ve installed clear plastic barriers, air purifiers and provided PPE for technical staff, face masks (N95 & Surgical), gloves and alcohol. Common surfaces are sanitized regularly.

Ability to commute/relocate: Manila — Reliably commute or planning to relocate before starting work (preferred)

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Posted 15 days ago

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Job Description

Overview This is a remote position. Virtual Rockstar is hiring a Patient Care Coordinator on behalf of a pediatric therapy clinic that provides occupational, speech, and developmental therapy services. The Patient Care Coordinator is the front line of support for patients and families, ensuring a smooth intake process, consistent scheduling, and excellent communication. This role requires strong organizational skills, attention to detail, and a compassionate, professional approach to patient-facing responsibilities. In addition to patient-facing coordination, the role will include assisting with therapist scheduling, timesheet review, and documentation tracking to ensure clinic operations run efficiently.

About Our Client

This is a remote position. Virtual Rockstar is hiring a Patient Care Coordinator on behalf of a pediatric therapy clinic that provides occupational, speech, and developmental therapy services. The clinic takes a play-based approach, creating a fun, engaging, and family-centered environment where children thrive in their development. The team values collaboration, excellent communication, and proactive support for both families and therapists. Their culture is warm and supportive, with a focus on ensuring every patient and family feels cared for throughout their therapy journey.

Responsibilities

• Patient-Facing Responsibilities
• Maintain up-to-date therapy caseloads to ensure optimal utilization.
• Create and manage patient files in the clinic’s EMR system.
• Review intake paperwork for accuracy; confirm it is received 48 hours prior to appointments.
• Conduct intake calls with new patients and families.
• Schedule evaluations and ongoing appointments, coordinating with therapists for availability.
• Manage cancellations, follow the clinic’s cancellation policy, and work proactively to reduce missed visits.
• Maintain and manage the clinic waitlist, ensuring timely communication with families.
• Manage email communications with clients, ensuring professional and timely responses.
• Operational & Administrative Support
• Review therapist timesheets for payroll purposes and track weekly hours in the clinic’s system.
• Assist with documentation review to ensure compliance and accuracy.
• Support coordination across therapists and admin staff for smooth clinic workflow.
• Manage and update email lists for client communication.

Requirements

• Prior experience as a Patient Care Coordinator, Medical Office Assistant, or Administrative Assistant in a healthcare setting (pediatrics experience preferred).
• Strong organizational skills with attention to detail.
• Excellent communication skills (verbal and written) with a professional and compassionate tone.
• Experience using EMR systems (clinic uses Practice Pro).
• Proficiency in Office 365 (Teams, SharePoint, Outlook) and comfort with digital scheduling and tracking tools.
• Ability to manage multiple responsibilities while maintaining accuracy and professionalism.
• Reliable, proactive, and able to integrate as a core member of the client’s team.

Benefits

• Competitive salary commensurate with experience.
• Opportunities for professional development and growth.
• Work in a dynamic and supportive team environment.
• Make a meaningful impact by helping to build and strengthen families in the Philippines.

This advertiser has chosen not to accept applicants from your region.

Note: The description includes two postings; ensure to review and apply for the role that matches your location and qualifications.

This is a remote position.

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