Operations Supervisor

4 weeks ago

Cagayan de Oro, Philippines Qualfon Full time

Looking for immediate joiners as Operations Supervisor (Team Leader)

Work location: Cagayan De Oro

Job Summary

The ideal candidate will have a strong background in managing teams within a BPO/call center environment, preferably in sales and marketing functions. You will be responsible for ensuring the team meets performance targets, drives customer satisfaction, and achieves sales objectives. The operations Supervisor reports directly to the Operations Manager.

Main Objectives and Key Responsibilities

Team Leadership & Management:

  • Supervise, motivate, and coach a team of call center agents to meet performance goals.
  • Manage daily operations, ensuring smooth workflow and adherence to service level agreements (SLAs).
  • Conduct regular performance reviews and provide actionable feedback to improve individual and team performance.

Team Communication and feedback:

  • Reads emails addressed to the department at the beginning of the shift to ensure all necessary communication, updates and issues are addressed on time.

Client and Stakeholder Management:

  • Liaise with clients and internal stakeholders to ensure alignment on goals, expectations, and performance metrics.
  • Prepare and deliver performance reports, action plans, and improvement strategies to clients and management.

NTE, DA and Coaching Log:

  • Tenders memos to the representative in accordance to the offense being committed.
  • Submits memos to the HCD for safekeeping and future reference.

Training & Development:

  • Ensure agents are continuously trained in product knowledge, sales techniques, and marketing strategies.
  • Develop and maintain training programs tailored to sales and marketing-related call center tasks.

QA Update, QA score, QA Document and RCA:

  • Discusses updates related to Quality in the absence of the Quality Analyst and ensures disciplinary actions for unsatisfactory QA scores are served.
  • Assists QAR in conducting RCA for Miami and internal evaluation.
  • Participates in the activities initiated by the QAR for the betterment of the Team’s Performance.

Operational Excellence:

  • Monitor key performance indicators (KPIs) such as sales targets, call quality, and customer satisfaction.
  • Drive continuous improvement in operational processes, workflows, and customer engagement strategies.
  • Ensure compliance with company policies, client guidelines, and industry standards.

Qualifications:

Experience:

  • Minimum of 2.5 year of supervisory experience in a BPO or call center environment.
  • Strong background in sales and marketing campaigns, with experience in achieving sales targets and driving revenue is a plus.

Skills & Competencies:

  • Proven leadership and team management abilities.
  • Strong sales acumen, with the ability to coach and mentor agents on effective selling techniques.
  • Excellent communication and interpersonal skills.
  • Proficiency in CRM and call center software tools.
  • Ability to analyze data, generate reports, and propose actionable insights.
  • Education:
  • Bachelor's or undergraduate degree in Business Administration, Marketing, Communications, or a related field preferred
#J-18808-Ljbffr

  • Operations Supervisor

    6 days ago

    Cagayan de Oro, Northern Mindanao, Philippines Golden Century Marketing Full time ₱900,000 - ₱1,200,000 per year

    About the role As an Operations Supervisor at Tomskoi Pet Supplies, you will play a pivotal role in overseeing the efficient and effective operations of our warehousing and distribution facilities in Cagayan De Oro City. This full-time position will see you managing a team of warehouse staff to ensure the seamless flow of goods, adherence to safety...

  • security supervisor

    4 days ago

    Cagayan de Oro, Northern Mindanao, Philippines SOUTHERN ARMS CORPORATION Full time $104,000 - $130,878 per year

    About the role Southern Arms Corporation is seeking an experienced and dedicated Security Supervisor to join our team in Cagayan de Oro, Misamis Oriental. As a full-time Security Supervisor, you will be responsible for overseeing the day-to-day security operations, ensuring the safety and protection of our clients and their properties.What you'll be...

  • Spa Supervisor

    6 days ago

    Cagayan de Oro, Northern Mindanao, Philippines Cagayan De Oro Spa Full time ₱400,000 - ₱800,000 per year

    About the Role:We're looking for a reliable and experienced Spa Supervisor to help manage daily operations, support the team, and deliver excellent customer service. The role includes admin duties, HR and inventory tasks, and covering reception during set hours.Key Responsibilities:Operations & Guest Services-Oversee daily spa operations and team...

  • maintenance supervisor

    6 days ago

    Cagayan de Oro, Northern Mindanao, Philippines GAMA FOODS CORPORATION Full time ₱900,000 - ₱1,200,000 per year

    Position: Maintenance Supervisor (Urgent)Area of Assignment: Baloy, Tablon, Cagayan de OroEmployment Type: Full-Time; Monday to Saturday (8AM - 5PM)Job Summary:GAMA Foods Corporation is hiring a Plant Maintenance Supervisor. This role will lead a team in ensuring all machines, utilities, and critical systems are operating efficiently. You will be in charge...

  • Facilities and Maintenance Supervisor

    7 days ago

    Cagayan de Oro, Philippines SupportZebra Full time

    Facilities and Maintenance Supervisor The FMT Supervisor is responsible for overseeing the day-to-day operations of the Facilities Management Team, ensuring the cleanliness, safety, functionality, and security of the workplace. This role includes supervising maintenance activities, managing incident reports, coordinating CCTV reviews, and providing...

  • motorpool supervisor

    6 days ago

    Cagayan de Oro, Northern Mindanao, Philippines GAMA FOODS CORPORATION Full time ₱600,000 - ₱1,000,000 per year

    Position: Motorpool SupervisorLocation: Baloy, Tablon, Cagayan de Oro CitySchedule: Monday to SaturdayEmployment Type: Full-TimeJob Summary:We are looking for a Motorpool Supervisor to support the day-to-day operations of the company's vehicle fleet. This role will assist in coordinating maintenance, ensuring vehicle compliance with government regulations,...

  • On Site Supervisor

    1 week ago

    Cagayan de Oro, Northern Mindanao, Philippines JLPY MANPOWER AGENCY Full time ₱420,000 - ₱720,000 per year

    Job description:Hiring Now: On-Site Construction Supervisor (Filipino National)Job Title: Site Construction SupervisorLocation: Cagayan (with possible assignments nationwide depending on project site)Job Type: Full-time, On-siteResponsibilities:Assist in managing day-to-day construction site operationsOversee installation of:Main power supplyAuxiliary power...

  • Branch Supervisor

    7 days ago

    Cagayan de Oro, Northern Mindanao, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

    Supervises all store personnel and store operationsActs as a mentor to subordinates; trains and evaluates each employee's performance as is neededImplements all existing policies and guidelines, assists in informing all branch employees of new policies and guidelinesImplements the imposition of disciplinary sanctions based on rules, regulations, policies...

  • RECRUITMENT SUPERVISOR

    6 hours ago

    Cagayan de Oro, Northern Mindanao, Philippines J&T Express Full time ₱1,500,000 - ₱2,500,000 per year

    The HR Supervisor specializes in one or more HR facet and manages the day-to-day operations of a particular unit/s in the Human Resource & Admin Dept. of J&T Express, as well as the administration of the human resources policies, procedures, and programs. HR Supervisor generally handles one or more of the following facets: employee relations, performance...

  • maintenance supervisor

    4 days ago

    Cagayan de Oro, Northern Mindanao, Philippines GAMA FOODS CORPORATION Full time ₱900,000 - ₱1,200,000 per year

    Position: Maintenance Supervisor Location: Baloy, Tablon, Cagayan de OroEmployment Type: Full-timeJob Summary:We are looking for a Maintenance Supervisor to oversee the maintenance and repair of Plant machinery, equipment, and facilities. This role ensures the smooth, safe, and efficient operation of plant equipment by leading the maintenance team in...