Technical Client Success Manager

Technical Client Success Manager

Location: Makati, National Capital Region

Company: iScale Solutions

Posted: 446 days ago

Job Description

Permanent

A customer success manager is responsible for developing customer relationships that promote retention and loyalty. Building and maintaining strong relationships with the customers and its employees implementing and supporting customer solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Build Strong Customer Relationships: Cultivate enduring relationships with customers through regular communication and personalized interactions.
• Resolve issues promptly by offering tailored solutions aligned with individual customer needs.
• Conduct Regular Customer Success Reporting: Perform monthly and annual customer success reviews to proactively address issues and ensure alignment with customer objectives.
• Risk Management and Retention Strategies: Evaluate risk factors for each customer and implement preemptive measures to prevent dissatisfaction or attrition, optimizing customer and employee retention throughout the lifecycle.
• Identify and Prioritize Service Enhancements: Identify and prioritize service updates based on customer feedback, market trends, and competitive analysis. Communicate findings and recommendations to key stakeholders within the organization.
• Serve as the liaison between customers and internal departments (e.g., Human Resources & Recruitment, Facilities, Finance) to relay customer feedback and insights effectively.
• Assist and coordinate the customer onboarding process to ensure seamless transitions and positive initial experiences.
• Proactive Management of Customer Success Activities: Manage and coordinate all customer success initiatives and activities to ensure delivery of exceptional service and drive ongoing enhancements.
• Business Development and Expansion: Identify and capitalize on new business opportunities within existing customer accounts. Collaborate with HR to identify potential customer expansion opportunities through employee referrals or workforce planning initiatives.
• Employee Engagement and Relations: Promote employee engagement by fostering a customer-centric culture and align customer success strategies with employee engagement and talent management initiatives.

Qualifications

• Knowledge of customer service practices
• Technical aptitude and ability to learn software programs quickly
• Experience with CRM (Customer Relationship Management)
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Ability to build rapport within the organization and with customers

Benefits

• HMO on day 1 (with dependents upon regularization)

Customer Success Officer

Location: Makati, National Capital Region

Company: ILLIMITADO, INC.

Posted: today

Job Description

• Overall responsibility for perfect implementation of all client payroll rules
• Stay updated on changing DOLE rules and update software accordingly
• Runs payroll for clients
• Develop Excel backups for calculation
• Automate payroll on the HCMS for all current clients
• Handle data migration for existing and new clients
• Ensure successful onboarding and implementation of HCMS for all clients
• Collaborate with internal teams and client-side to resolve roadblocks
• Define project plans and ensure timelines are met
• Interact with clients including site visits to maintain rapport
• Ensure timely resolution of client concerns post-implementation
• Promote client loyalty and understand payroll rules during implementation
• Calibrate with client on rule applications and verify deployment in software
• Highlight discrepancies and any customization requests
• Cross-check automated payroll with Excel calculations
• Provide ongoing client support

Qualifications :

• At least 2 years experience as a Customer Success Officer in a SaaS company with leadership of at least 5 Implementation Analysts
• Experience in software implementation
• Experience in calculating payroll for multiple clients
• Knowledge of updated DOLE rules
• Advanced MS Excel skills
• Willing to travel for business trips
• Strong analytical and planning skills
• Good communication and presentation skills

Benefits

• Flexible schedule
• Health insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Customer Success Agent

Location: Makati, National Capital Region

Company: Gratitude Inc.

Posted: today

Job Description

Key responsibilities include building relationships with customers, escalating serious complaints when needed, resolving complaints, identifying customer needs, and following procedures.

Qualifications

• Bachelor’s degree may be advantageous
• Experience in Customer Service
• Strong telephone etiquette
• Familiarity with CRM tools
• Excellent communication skills
• Ability to manage multiple tasks and adapt to different personalities

Customer Success Executive

Location: Taguig, National Capital Region

Company: Infobip

Posted: today

Job Description

Client Success Managers bridge between us and customers, guiding them through from sales to support, owning overall relationship, onboarding, implementation, training, adoption, retention, and satisfaction. Responsibilities include maintaining success strategies, communicating with senior management, and updating support content.

Qualifications

Infobip seeks flexible go-getters for Client Success Manager roles; specific qualifications are described in the job posting.

Admin Support/Customer Success/Escalations Specialist

Location: Remote

Company: GetmyCourse

Posted: 377 days ago

Job Description

Position focuses on service recovery calls, escalation management, certificate releases, and accurate student allocations. Acts as liaison between students, RTOs, and internal departments. This is a remote role.

Key Responsibilities

• Handle escalated issues professionally to resolve
• Conduct service recovery calls
• Coordinate with RTOs for timely certificate releases
• Maintain records of escalations and resolutions
• Collaborate with operations to improve processes
• Monitor cancellation refunds and certificate releases
• Liaise between students, RTOs, and internal teams

KPIs

• Count of positive reviews
• Accuracy of processing cancellation refunds
• Certificate releasing accuracy

Qualifications

• Experience in client-facing roles
• High attention to detail
• Strong interpersonal and communication skills
• Ability to work in fast-paced environment
• Track record of meeting performance metrics

Benefits

• Work from home forever
• AU morning shift
• Various incentives and health insurance

Technical Support Specialist

Locations: Makati, Taguig, Mandaluyong, OpenText

Posted: today

Job Description

Provide production monitoring, error analysis, and serve as customer contact for usage questions. Work cross-functionally to deliver quality solutions and participate in on-call rotations.

What it takes

• Experience with Unix/Linux and Windows
• Experience with SQL/Oracle databases
• Active Directory knowledge
• EDI knowledge preferred
• Strong English communication

OpenText Policy Notes

• Vaccination policy applies for entering offices; equal opportunity employer

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