Client Success Manager

We’re Bamboo Works — a fast-growing international staffing firm helping companies around the world build high-quality, affordable remote teams. As we scale, we’re looking for a Client Success Manager to take the lead in handling incoming leads, guiding them through the early stages, and building strong, lasting relationships.

This is a critical, client-facing role . You will be the first impression of our company to potential clients — and an ongoing point of contact once they partner with us. Your communication, professionalism, and intelligence will directly represent the quality and professionalism we stand for.
Location: Remote (Philippines)
Type: Full-Time, Independent Contractor
Working Hours: Mainly PH working hours, but should be flexible to accommodate client calls whenever necessary
Monthly Starting Salary: $ (can be higher depending on level of experience) + commissions

Conduct structured discovery calls with inbound leads to understand their hiring needs

Present our services confidently, ask the right questions, and tailor solutions accordingly

Guide clients through every step: from calibration to candidate shortlisting and onboarding

Maintain communication during the sourcing phase and manage follow-ups after candidate presentations

Become the primary account manager once roles are closed, owning client satisfaction and retention

Proactively identify upsell and expansion opportunities across existing accounts

Handle administrative tasks including NDAs, contracts, and service agreements

Build and manage your own pipeline of leads and clients through consistent outreach and follow-up

Fluent English — both written and spoken

Exceptional communication skills — structured, confident, and personable

Professional presence — calm under pressure, clear, and trustworthy

University degree — preferably in business, marketing, or a related field

Tech-savvy and business-oriented — able to quickly grasp different industries and roles

Empathetic sales approach — persuasive without being pushy

At least 1-2 years of previous experience in staffing, recruitment, or outsourcing , preferably in a client-facing role

Skilled in conducting discovery/introduction calls and managing client accounts

Proven success in managing the full client journey — from initial lead to long-term care

Ability to nurture B2B relationships and drive client satisfaction over time

Experience with international clients in the US, UK, AUS, EU, or UAE

Familiarity with remote hiring models and roles such as executive assistants, developers, marketers, analysts, or accountants

Experience in a startup or high-growth environment

Strong CRM and organizational skills

Recruitment Process

• Application submission (which will include a 2-5 minute intro video of yourself)

Have you managed clients from initial contact through to long-term account care before?*

Please share a 2–5 minute video (Loom, Google Drive, or similar) where you:
1. Introduce yourself
2. Walk us through your relevant experience
3. Share how you approach discovery calls
4. Explain your motivation for joining Bamboo Works
Share the link below (please ensure that the permission is set to PUBLIC) --*

Are you OK with the terms of this engagement - full time, independent contractor, fully remote, mainly PH working hours with potential overlap with US/EU timezone?*

How much is your current rate (in USD/month)?*

How much is your expected rate (in USD/month)?*

Please mention a few dates and times of your availability for a Google Meet interview in the next 2 weeks (07 May onwards), M-F PH working hours.*