Client Success Manager

We’re Bamboo Works — a fast-growing international staffing firm helping companies around the world build high-quality, affordable remote teams. As we scale, we’re looking for a Client Success Manager to take the lead in handling incoming leads, guiding them through the early stages, and building strong, lasting relationships. This is a critical, client-facing role . You will be the first impression of our company to potential clients — and an ongoing point of contact once they partner with us. Your communication, professionalism, and intelligence will directly represent the quality and professionalism we stand for.Location: Remote (Philippines)Type: Full-Time, Independent ContractorWorking Hours: Mainly PH working hours, but should be flexible to accommodate client calls whenever necessaryMonthly Starting Salary: $ (can be higher depending on level of experience) + commissions What You’ll Do Conduct structured discovery calls with inbound leads to understand their hiring needs Present our services confidently, ask the right questions, and tailor solutions accordingly Guide clients through every step: from calibration to candidate shortlisting and onboarding Maintain communication during the sourcing phase and manage follow-ups after candidate presentations Become the primary account manager once roles are closed, owning client satisfaction and retention Proactively identify upsell and expansion opportunities across existing accounts Handle administrative tasks including NDAs, contracts, and service agreements Build and manage your own pipeline of leads and clients through consistent outreach and follow-up What We’re Looking For Requirements (Non-Negotiable) Fluent English — both written and spoken Exceptional communication skills — structured, confident, and personable Professional presence — calm under pressure, clear, and trustworthy University degree — preferably in business, marketing, or a related field Tech-savvy and business-oriented — able to quickly grasp different industries and roles Empathetic sales approach — persuasive without being pushy Must-Have Experience At least 1-2 years of previous experience in staffing, recruitment, or outsourcing , preferably in a client-facing role Skilled in conducting discovery/introduction calls and managing client accounts Proven success in managing the full client journey — from initial lead to long-term care Ability to nurture B2B relationships and drive client satisfaction over time Bonus Points For Experience with international clients in the US, UK, AUS, EU, or UAE Familiarity with remote hiring models and roles such as executive assistants, developers, marketers, analysts, or accountants Experience in a startup or high-growth environment Strong CRM and organizational skills Recruitment Process Application submission (which will include a 2-5 minute intro video of yourself) How many years of experience do you have in a staffing, recruiting, or outsourcing company?* Have you managed clients from initial contact through to long-term account care before?* Please share a 2–5 minute video (Loom, Google Drive, or similar) where you:1. Introduce yourself2. Walk us through your relevant experience3. Share how you approach discovery calls4. Explain your motivation for joining Bamboo WorksShare the link below (please ensure that the permission is set to PUBLIC) --* Are you OK with the terms of this engagement - full time, independent contractor, fully remote, mainly PH working hours with potential overlap with US/EU timezone?* How much is your current rate (in USD/month)?* How much is your expected rate (in USD/month)?* Please mention a few dates and times of your availability for a Google Meet interview in the next 2 weeks (07 May onwards), M-F PH working hours.* #J-18808-Ljbffr