Client Success Manager

3 weeks ago

Manila, Philippines OpsArmy Careers Full time

Overview

Join to apply for the Client Success Manager (Philippines) role at OpsArmy Careers . We are seeking a seasoned Customer Success Manager with strong technical project management experience to lead two high-impact enterprise customer implementations. These projects involve deep integrations and complex workflows, requiring a leader who can manage large-scale deliverables while maintaining strong client relationships and cross-functional alignment.

This is not a simple checklist management role. You'll act as the primary point of contact between our product and engineering teams and two closely aligned customers with strategic importance. You will drive the entire delivery lifecycle -- ensuring expectations are aligned, risks are mitigated early, decisions are well-documented, and stakeholders are kept informed.

Responsibilities

Lead two high-impact enterprise customer implementations with deep integrations and complex workflows. Manage large-scale deliverables and maintain strong client relationships across cross-functional teams. Serve as the primary liaison between product, engineering, and customers to drive the delivery lifecycle, align expectations, document decisions, and keep stakeholders informed. Proactively identify risks and mitigate them early to ensure successful project outcomes.

Qualifications
  • A seasoned technical project manager with a strong grasp of software development and systems integration
  • Experience in enterprise customer implementations, ideally in SaaS or B2B software environments
  • Adept at risk identification and navigating ambiguity in client projects
  • Experience managing complex initiatives involving multiple departments and systems
  • Known for direct, clear communication and the ability to manage sensitive or tough conversations
  • A natural relationship builder who thrives under pressure and builds rapport quickly with executive stakeholders
  • Able to work Eastern Standard Time hours (EST) and be available for meetings and updates throughout the day
  • Comfortable working odd or extended hours if the project demands it
  • Highly organized, proactive, and detail-oriented
Employment details
  • Location: Quezon City, National Capital Region, Philippines
  • Salary: $800.00-$1,300.00
  • Employment type: Full-time
  • Job function: Other
  • Industries: Technology, Information and Internet

Note: This job posting may include additional information or related roles; please refer to the official OpsArmy Careers listing for full details.

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