Executive Operations Manager

Executive Operations Manager Us Based AI And A...

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At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Job Description

• Provides administrative and operational support to operations and service delivery teams.
• Assists in the preparation and processing of service agreements, contracts, and proposals.
• Coordinates with internal departments (finance, HR, IT, legal) to ensure smooth onboarding and service transitions for new clients.
• Manages and updates client information, service requests, and documentation in Salesforce.
• Tracks service performance metrics and generate regular reports for management review.
• Acts as the first point of contact for client queries related to contracts, billing, and service delivery timelines.
• Supports the operations/ sales team in lead tracking, pipeline management, and follow-up activities.
• Assists in the development and implementation of operational processes to improve service efficiency.
• Coordinates internal resources for client meetings, service reviews, and project updates.
• Monitors service-level agreements (SLAs) and ensure compliance with contractual obligations.

Qualifications

• Bachelor's degree in business administration, Operations Management, or a related field.
• 2+ years of experience in operations, sales support, or a similar role within a shared services environment.
• Proficiency in CRM (e.g., Salesforce) and ERP systems.
• Strong organizational skills and attention to detail.
• Excellent communication and relationship management skills.
• Ability to manage multiple priorities in a fast-paced, client-focused environment.
• Amenable to work onsite

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.

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Responsible for supporting project planning and execution across different departments, ensures effective communication, compliance with policies, and accurate documentation. This role also monitors project performance, identifies and manages risks and non-conformities, and maintains quality standards throughout all project phases.

DUTIES AND RESPONSIBILITIES:

• Coordinate with Department Heads and Persons-in-Charge (PICs) in project planning, execution, closing activities, and reporting.
• Assess project performance, identifying potential risks and opportunities for improvement.
• Document and track project progress, including reports, meeting notes, and project plans, to ensure information is current and accessible.
• Communicate with HBUs and Department Heads to ensure project objectives are achieved.
• Act as a liaison between HBUs and PICs regarding project progress and performance.
• Review existing policies, procedures, and guidelines to confirm project applicability and compliance.
• Monitor non-conformities and recommend appropriate actions for resolution.

MINIMUM REQUIREMENTS:

• Bachelor's Degree in Industrial Engineering, Business Administration, or any related course
• Minimum of 2 years' work-related experience
• Excellent communication and presentation skills
• Organization and time management skills
• Proficient in MS applications (Word, Excel, PowerPoint)

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Location: Remote - with 3-4 times in-person workdays a month

About the Role

We are looking for a proactive and detail-oriented Business Operations Associate to provide vital support across both our e-commerce platforms and Wavee Professionals operations. This role will be a mix of administrative work, operations coordination, and e-commerce support — ideal for someone who\'s adaptable, resourceful, and eager to learn. Experience in e-commerce is a plus, but not required. Strong organizational skills, problem-solving abilities, and a passion for contributing to the team\'s success are key.

Key Responsibilities

1. E-Commerce Support
2. Administrative & Operations Support
3. Wavee Professionals Program Support
4. Data & Reporting

Qualifications

• Proficient in Google Workspace (Sheets, Docs, Slides) or Microsoft Office
• Highly organized and able to manage multiple tasks at once
• Detail-oriented with good problem-solving skills
• Strong communication skills for internal coordination (not heavily client-facing)
• Willing to learn and take initiative in improving workflows
• Passionate about being part of a growing team and making a meaningful contribution
• Preferred (But Not Required)
• Experience in e-commerce operations or admin work
• Familiarity with logistics booking platforms and/or CRM tools
• Basic data analysis skills

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