Administrative Operations Manager

Vendor Ecosystem Management Office (VEMO) Governance Manager

The Vendor Ecosystem Management Office (VEMO) Governance Manager is responsible for the oversight and management of major governance forums and ensuring major supplier contractual commitments and outcomes are tracked and optimised, in accordance with the firm's overarching strategy. The ideal candidate will have a strong background in vendor management, risk management, and process optimization, as well as excellent negotiation and communication skills.

Responsibilities

• Work with key stakeholders to measure supplier performance and take appropriate actions to support successful and quality delivery. Ensure best practices are shared with key partners for future design.
• Manage key VEMO governance activities, including VTOC (Vendor Technology Oversight Committee) and SGRB (Software Governance Review Board).
• Own major G360 Supplier escalations related to delivery; take ownership of issues through to resolution.
• Implement and oversee regular preferred vendor status reviews.
• Collaborate with EY Technology (EYT) to ensure control and value from the G360 strategy.
• Align strategy with EY Technology operating model and vendor selection; develop strong relationships across EYT and customers to expedite solutions.
• Define core success criteria for VEMO and measure performance with improvement processes.
• Monitor deal outcomes of the G360 account base and track contractual and non-contractual commitments (e.g., LOIs) with EY and suppliers.
• Conduct monthly deal outcome reviews with G360 account teams; identify obstacles and resolutions.
• Manage risks in supplier relationships, including financial stability monitoring and contingency planning.
• Establish a scalable VEMO operational framework to elevate third-party vendor management capabilities.

Qualifications

• 3–5 years of experience in vendor management, procurement, or a similar role.
• Strong relationship management, contract management, and stakeholder influence skills.
• Analytical mindset with problem-solving abilities; excellent communication skills.

What We Look For

• Self-motivated, collaborative executive with supplier governance experience and a passion for continuous improvement and long-term value.

What We Offer

• Continuous learning; diverse and inclusive culture; tools to grow and develop your career; global opportunities with flexible working.
• Benefits snapshot: learning programs, leadership coaching, and total well-being support.

If you meet the criteria, please apply. EY is committed to building a better working world.

As the Vendor Ecosystem Management Office (VEMO) Rationalization Lead, you will ensure EY Technology operates efficiently to provide best-in-class services to clients. You will collaborate with stakeholders, focus on key categories, and maximize reuse of assets and value from EY’s procurements. You will bridge Business and EY Technology for consolidation and increased value.

Accountabilities

• Define, plan, manage, and monitor rationalization activities; ensure business, technical, and commercial goals are achieved.
• Focus on services, managed services, data, software, hardware, and networking; promote integrity, respect, teamwork, and inclusiveness.

Your key responsibilities

• Understand the current estate; drive change with defined standards.
• Drive migration of non-standard products; plan cost, impact, and migration with product owners.
• Define scope, baselines, and drive progress to plan; support governance bodies.
• Set up governance and reporting with key stakeholders; determine and implement required changes.
• Collaborate with alliances, technical and product teams on resale and internal/external use scenarios.
• Provide ongoing renewal/commitment insights and define roadmaps for external product sets.
• Work with procurement on contract changes due to consolidation; secure approvals and buy-in.
• Account for dependencies across EY Technology, business, alliances, procurement, and InfoSec.
• Create and oversee roadmaps to support future vision.

Qualifications

• 5+ years in project management, technical, vendor management, or procurement roles.
• Strong analytical, commercial awareness, and problem-solving abilities.
• Experience with cross-functional leadership and change management is preferred.

What We Look For

• Balanced technical and commercial experience; a drive for continuous improvement and long-term value creation for EY.

The following postings describe various Operations Manager opportunities in different industries and locations. They illustrate typical responsibilities, qualifications, and benefits seen in operations leadership roles and are included to reflect breadth of function often found under this title.

• Operations Manager – Infosys BPM Philippines: leadership of operations across multiple sites, staff development, governance, change management, and client-facing delivery; requirements include 5+ years in operations, BPO or related field, onsite work in Manila, and strong leadership capabilities. Benefits include quarterly bonuses, health insurance, and career development opportunities.
• Operations Manager – BPO/Healthcare focus (Firstsource, Taguig, McKinley Hill): oversees Receivables/Revenue Cycle, on-site/onsite hybrid, requires Bachelor’s degree and healthcare sector experience; duties include team supervision, client reporting, QA, and process improvements.
• Other listings (distinct clients) detail roles in hospitality, retail, and club management with emphasis on staff leadership, KPI achievement, customer experience, compliance, and cross-department collaboration; qualifications commonly include 4–5+ years of management experience, ability to work on-site, and relevant sector familiarity.

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