German Service Desk Analyst

4 days ago

Taguig, Philippines J-K Network Services Full time

Company Profile This is a Canadian Multinational Company and a largest IT/BPO Company. They are one of the world’s largest IT and business consulting firms that sustain profitable growth—delivering a wide range of benefits for your company and clients, and consultants. Position German Service Desk Analyst Company Industry IT BPO Company Work Location McKinley, Taguig City Salary Php 90,000 - Php 100,000 gross Work Schedule Shifting Work Set-up Onsite Job Requirements Filipino National can speak, read, and write German language At least a Vocational Diploma, Short Course Certificate Undergraduate, or Bachelor's/College Degree in any field. Knowledgeable in Computer application Computer and internet savvy - can navigate through Windows/Internet with ease. Experience in handling IT or Technical Support is a plus but not required BPO experience is an advantage Job Responsibilities Attend to inquiries of customers regarding hardware or software problems of computer Installing and maintaining computer systems and network applications Responding to the concerns of the clients via phone call or email Resolving technical issues quickly and efficiently Managing, prioritizing, and documenting incoming questions and service desk tickets Prioritizing and resolving IT concerns and escalating serious issues to relevant department Recruitment Process (Online Process) Resume Screening Initial Interview Language Interview Technical Interview Hiring Manager’s Interview Job Offer #J-18808-Ljbffr

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