IT Manager

2 weeks ago

Makati, Philippines Relay Human Cloud Full time

1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Relay Human Cloud We are seeking a skilled and versatile IT Manager to own and lead the operation of our enterprise-wide communications platforms. The successful candidate will manage any UC or Contact Center technology deployed , integrate messaging and CRM solutions, and align with department stakeholders to support efficient and compliant communication workflows. This role will initially report to the CTO and work in close partnership with Network Services , with a potential shift in reporting structure as the role matures. Duties & Responsibilities Collaborate with business leaders to identify and implement process improvement initiatives Leverage Artificial Intelligence (AI) to design and automate workflows across the Omni-Channel platform Own and manage omni-channel and UC platforms , including 8x8, Cisco, or future solutions Integrate SMS , WhatsApp , and other channels with CRM and internal systems Partner with Network Services on telephony, infrastructure, and service delivery Coordinate cross-functionally with Inside Sales, HR, Reception, and Executives Train users, develop SOPs, and drive adoption of communication tools Monitor performance metrics and optimize system efficiency Ensure compliance with security and privacy regulations Represent the organization in vendor communications and escalations Build and maintain Power BI reports and dashboards with API-driven data sources to support analytics and decision-making Willingness to work onsite and on a fixed night shift (9PM-6AM Ph time) Education & Training Bachelor's degree in IT , Communications , or related field Preferred certifications: CCaaS/UCaaS , ITIL , PMP , Cisco Collaboration Knowledge & Skills Experience managing UC and Contact Center platforms (e.g., 8x8, Cisco, MS Teams) Strong understanding of omni-channel messaging and CRM integrations Proven ability to work cross-functionally and with global teams Strong communication, training, and documentation skills Familiarity with compliance frameworks and secure communications Proficiency in Power BI and API integrations for reporting and analytics Why Join Us? ✨ Dynamic and collaborative work environment ✨ Growth opportunities in a fast-paced organization ✨ Exposure to global operations and stakeholders #J-18808-Ljbffr

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