Customer Care and Experience Specialist

1 week ago

Manila, Philippines Pluxee Full time

Customer Care and Experience Specialist Apply now Location: Manila (Hybrid) | Type: Full-time | Posted: 30+ days ago | Requisition ID: R2674 Pluxee is a global leader in employee benefits and engagement , operating in 31 countries . We help companies attract, engage, and retain talent through solutions in Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by advanced technology and over 5,000 team members , Pluxee is a trusted partner within a complex B2B2C ecosystem serving more than 500,000 clients, 36 million consumers, and 1.7 million merchants . With over 45 years of experience, we are committed to creating positive impacts for our stakeholders, supporting local communities, promoting wellbeing at work, and protecting the planet. Contract Type: Permanent, Regular Job Description As a Customer Care and Experience Specialist, your responsibilities include: Handling incoming interactions according to guidelines Collecting and communicating client feedback Managing your own backlog of actions and emails Requirements Experience: Previous experience in Customer Care, receptionist, or personal assistant roles Education: School education Technical Skills: Familiarity with Customer Care tools and digital platforms Behavioral Skills: Customer focus, resourcefulness, innovation, adaptability, attention to detail, communication, customer-centric mindset, experience management, multitasking, problem-solving Languages: Specify language requirements Interview Process Meet with your team and managers via video call or face-to-face, with interviewers' names to be added. Why Join Us? Meaningful work: Contribute to innovative, sustainable employee benefits that impact millions. Great culture: Be part of a multicultural, respectful, and fun environment that values wellbeing and work-life balance. Inclusive environment: Embrace diversity and celebrate talents in an inclusive workplace. #J-18808-Ljbffr

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