Customer Care and Experience Specialist

3 weeks ago

Manila, Philippines Pluxee Full time

Customer Care and Experience Specialist

Apply now

Location: Manila (Hybrid) | Type: Full-time | Posted: 30+ days ago | Requisition ID: R2674

Pluxee is a global leader in employee benefits and engagement , operating in 31 countries . We help companies attract, engage, and retain talent through solutions in Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

Powered by advanced technology and over 5,000 team members , Pluxee is a trusted partner within a complex B2B2C ecosystem serving more than 500,000 clients, 36 million consumers, and 1.7 million merchants .

With over 45 years of experience, we are committed to creating positive impacts for our stakeholders, supporting local communities, promoting wellbeing at work, and protecting the planet.

Contract Type: Permanent, Regular

Job Description

As a Customer Care and Experience Specialist, your responsibilities include:

  • Handling incoming interactions according to guidelines
  • Collecting and communicating client feedback
  • Managing your own backlog of actions and emails
Requirements

Experience: Previous experience in Customer Care, receptionist, or personal assistant roles

Education: School education

Technical Skills: Familiarity with Customer Care tools and digital platforms

Behavioral Skills: Customer focus, resourcefulness, innovation, adaptability, attention to detail, communication, customer-centric mindset, experience management, multitasking, problem-solving

Languages: Specify language requirements

Interview Process

Meet with your team and managers via video call or face-to-face, with interviewers' names to be added.

Why Join Us?
  • Meaningful work: Contribute to innovative, sustainable employee benefits that impact millions.
  • Great culture: Be part of a multicultural, respectful, and fun environment that values wellbeing and work-life balance.
  • Inclusive environment: Embrace diversity and celebrate talents in an inclusive workplace.
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