IT Specialist

Overview MEET COMPASSWe partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eCommerce industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more If you delight the customer, listen to their feedback, and use their insights to gather data about products and services. IT Specialist MEET COMPASSWe partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more If you delight the customer, listen to their feedback, and use their insights to gather data about products and services. Responsibilities Serve as the first point of contact for employees seeking technical assistance. Provide advanced support for Windows Operating System, Apple devices, Chromebook devices, and mobile devices. Lead in configuring and troubleshooting advanced network and infrastructure cloud issues, including software applications, endpoints, and VPNs. Direct unresolved issues to the next level of support. Document incidents and resolutions within the call or chat tracking application and provide updates to the knowledgebase where applicable. Configure and install software for end-users’ desktops and laptops remotely, over the phone or chat. Administration of end points, cloud services, and security application platforms. Install, configure, and maintain operating systems, business applications, and enterprise-level software. Lead the setup and management of new users, user onboarding and offboarding processes, and complex system integrations. Manage and troubleshoot application faults, working closely with vendors to resolve critical issues. Assist in the deployment and optimization of cloud-based services, such as Google Workspace, Azure and AWS. Provide leadership in managing the roll-out of new software or system upgrades. Serve as the point of contact for technical issues, ensuring timely, efficient and effective resolutions. Deliver comprehensive IT support reports and ensure proactive communication with key stakeholders on system health and improvements. Log and manage the full life cycle of support tickets (Incidents and Service Requests) in the ITSM platform. Monitor, remediate and review alerts, detection, and incidents generated by cloud services, endpoint, and security application platforms on a daily basis. Ensure compliance with IT policies and security standards. Qualifications 5+ years of experience in IT support, preferably within a managed IT services environment. Proven proficiency with a major ITSM platform (e.g., ServiceNow, Jira Service Management, Zendesk, or similar). Strong technical proficiency in networking, operating systems, and enterprise applications. Strong communication and interpersonal skills to explain technical issues to non-technical users clearly and patiently. Experience with cloud services such as Google Workspace, Azure and AWS is preferred. Exceptional English communication skills (written and spoken). Job Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Strategy/Planning and Information Technology Industries: Consumer Services Referrals increase your chances of interviewing at Compass Experience Labs. Get notified about new Information Technology Specialist jobs in Metro Manila. #J-18808-Ljbffr