Associate Technical Account Manager I

Associate Technical Account Manager I

Location: Taguig, National Capital Region
Employer: Gratitude Inc. Posted today

Job Description

Overview: Our Technical Support Representatives are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will have the chance to work in a highly collaborative and engaging environment that provides dynamic interactions with different cultures as well as opportunities to grow your potential and develop your career.

Responsibilities

• Provide excellent customer service through active listening
• Work with confidential customer information in a secure manner
• Aim to resolve issues on the first call by being proactive
• Adequately communicate with customers

Qualifications

• Filipino citizen or with equivalent legal status
• Proven oral and written English communication skills
• Strong logic and problem-solving skills
• Availability to work in various shifts
• Skill in using Windows operating systems
• Organization and work prioritization skills
• TP TGG

Job Types: Full-time, Permanent

Salary: Php22,000.00 - Php24,000.00 per month

Benefits

• Flextime
• Paid training
• Pay raise

Schedule

• 8 hour shift
• Shift system

Supplemental Pay

• 13th month salary
• Bonus pay
• Overtime pay
• Performance bonus
• Yearly bonus

COVID-19 considerations: Always

Technical Support Representative Open to High

Location: Taguig, National Capital Region
Employer: Orbit Teleservices Philippines

Job Description

With or Without BPO experience; Career shifters are welcome; High school graduates are welcome; With good English communication skills; MUST not be currently employed/studying; Willing to attend Zoom Interview

Salary: Php14,000.00 - Php25,000.00 per month

Schedule

• 8 hour shift

Ability to commute/relocate

• Taguig: Reliably commute or planning to relocate before starting work (required)

Education

• Junior High School (required)

Language

• English (required)

Technical Support Associate (Non Voice VPN Account)

Location: Taguig, National Capital Region

Employer: iOPEX Technologies

Posted today

Job Description

We are currently looking for amazing professionals to join our #iopexhappyatwork team. Earn free shuttle service and more

Requirements

• Good to excellent written and communications skills
• Bachelors Degree Graduate in Information technology or relevant courses
• SHS graduates with 1 year Technical support experience are welcome to apply
• Must be willing to work on a night/shifting schedule in BGC, Taguig

What\'s in it for you?

• Competitive salary package
• Exciting employee engagement activities
• Learning sessions every week
• Fast career growth
• Free shuttle service
• Accessible location
• HMO
• OT/Holiday pay
• Leave credits
• Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

Interested? Here are ways to reach us

• Send a message to (Yana)
• Walk in and look for Yana - our office is located in 12th Floor 26th street 5th avenue BGC, Taguig

Job Types

• Full-time, Permanent, Fresh graduate

Benefits

• Additional leave
• Company Christmas gift
• Company events
• Discounted lunch
• Employee discount
• Health insurance
• Opportunities for promotion
• Paid toll fees
• Paid training
• Pay raise
• Promotion to permanent employee

Application Question(s)

• Are you comfortable on reporting onsite in BGC, Taguig?
• Are you open to relocate near Metro Manila or Taguig? (If you are residing outside of Metro Manila)
• How much is your most recent and expected salary?
• Are you open to be profiled to a voice or non voice account?
• We are currently doing a 1 day hiring process for the role so if you are interested, please walk in our office from 1pm - 12mn and look for YANA. Our office is located in 12th Floor 26th street 5th avenue BGC, Taguig.
• Are you comfortable working on a shifting schedule?

Tsr 1/2/3 Technical Support - (Us Pioneer Non Voice

Location: Taguig, National Capital Region
Employer: iOPEX Technologies

Posted today

Job Description

Join iOPEX technologies now where technology meets excellent service.

Requirements

• 1 year of Technical support and 6 months of sales experience are a plus
• In depth knowledge with networking
• Must be willing to work onsite on a night/shifting schedule in BGC, Taguig

Qualifications

Collaborate with peers, mentors, our knowledge base, community forums and other internal tools, to provide the most effective, world-class solutions to our customers; Reproduce issues in-house and respond to customers in a timely manner

What\'s in it for you?

• Competitive salary package
• Exciting employee engagement activities
• Learning sessions every week
• Fast career growth
• Accessible location
• HMO
• OT/Holiday pay
• Leave credits
• Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

Customer Success Executive

Location: Taguig, National Capital Region

Employer: Infobip

Posted today

Job Description

Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. Through 60+ offices on six continents, Infobip\'s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally. Join us to create life-changing interactions between humans and online services.

Client Success Managers bridge between us and Customer; they guide customers through and from the sales process into the support phase, forming a direct relationship with customers to provide timely value propositions.

Objectives include owning relationships with assigned clients, on-boarding, implementation, training, increasing adoption, ensuring retention, and high customer satisfaction; communicating effectively with internal and external management; maintaining customer success metrics.

Responsibilities include onboarding new customers, renewals follow-up, building relationships between customers and the support team, and being the voice of the customer.

Qualifications: Flexible go-getters; experience in client success or customer support; strong communication skills; ability to work in fast-paced environments. This posting includes extensive description of duties and KPIs.

Admin Support/Customer Success/Escalations Specialist

Posted 377 days ago

Job Description

Permanent

This is a remote position.

Position Overview: As a Client Success Specialist (Escalations Specialist) at GetmyCourse, you will maintain and enhance relationships between students, GetmyCourse, and partner RTOs, focusing on service recovery callouts, escalation calls, certificate releases, and student allocations.

Key Responsibilities:

• Handle escalated customer issues professionally to achieve satisfactory resolutions
• Conduct service recovery callouts
• Coordinate with RTOs to release certificates and allocate students
• Maintain records of escalations and resolutions
• Collaborate with operations to streamline processes
• Monitor refunds and certificate releasing; act as liaison between students, RTOs, and internal departments

This is a remote position.

Key Performance Indicators (KPIs):

• Count of Positive Reviews
• Accuracy on Processing Cancellation Refunds
• Certificate Releasing

Qualifications and Skills:

• Experience in a client-facing role
• High attention to detail
• Ability to work in fast-paced environment
• Strong interpersonal and communication skills
• Problem-solving mindset
• Team and independent work capability

Benefits: Work from home permanently + AU morning shift; incentives and benefits including health insurance after 1 year and international travel incentive

Account Manager

Location: Taguig, National Capital Region

Employer: Dempsey Resource Management Inc.

Posted 7 days ago

Job Description

Responsible for driving revenue by engaging with key partner clients and ensuring continuous flow of projects. Key competencies include interpersonal relationship skills, sales and presentation skills, and business development.

Technical Project Manager

Location: Taguig, National Capital Region

Employer: Fujitsu

Posted today

Job Description

Main Tasks: establish project goals, planning, scheduling; manage project delivery; conduct Furikaeri on closing phase for improvement; Key Accountabilities include leading delivery, defining requirements, compliance with policies, reporting, risk management, stakeholder management, and alignment with objectives; KPI they track include customer satisfaction, project on-time/on-budget delivery, and formal reviews.

Experience: Minimum of 8 years; preferably has handled Japanese clients; technical background (Java, Python, COBOL, Spring, C#, .Net, iOS, Android); Agile knowledge optional; Nihongo knowledge optional.

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