Associate Technical Account Manager I

Associate Technical Account Manager I jobs in ...

Taguig, National Capital Region Gratitude Inc.

Posted today

Job Description

Overview

Our Technical Support Representatives are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will have the chance to work in a highly collaborative and engaging environment that provides dynamic interactions with different cultures as well as opportunities to grow your potential and develop your career.

Responsibilities

• Provide excellent customer service through active listening
• Work with confidential customer information in a secure manner
• Aim to resolve issues on the first call by being proactive
• Appropriately and adequately communicate with customers

Qualifications

• Filipino citizen or with equivalent legal status
• Proven oral and written English communication skills
• Strong logic and problem-solving skills
• Availability to work in various shifts
• Skill in using Windows operating systems
• Organization and work prioritization skills
• TP TGG

Job Types: Full-time, Permanent

Salary: Php22,000.00 - Php24,000.00 per month

Benefits:

• Flextime
• Paid training
• Pay raise

Schedule:

• 8 hour shift
• Shift system

Supplemental Pay:

• 13th month salary
• Bonus pay
• Overtime pay
• Performance bonus
• Yearly bonus

COVID-19 considerations: Always

Technical Support Representative Open to High

Bacoor, Cavite Orbit Teleservices

Posted today

Job Description

With or Without BPO experience

• Career shifters are welcome
• High school graduates are welcome
• With good English communication skills
• MUST not be currently employed/studying
• Willing to attend Zoom Interview

Salary: Php14,000.00 - Php25,000.00 per month

Schedule: 8 hour shift

Ability to commute/relocate:

• Bacoor, Cavite: Reliably commute or planning to relocate before starting work (required)

Education: Junior High School (required)

Language: English (required)

Technical Support Representative Open to High

Taguig, National Capital Region Orbit Teleservices Philippines

Posted today

Job Description

With or Without BPO experience

• Career shifters are welcome
• High school graduates are welcome
• With good English communication skills
• MUST not be currently employed/studying
• Willing to attend Zoom Interview

Salary: Php14,000.00 - Php25,000.00 per month

Schedule: 8 hour shift

Ability to commute/relocate:

• Taguig: Reliably commute or planning to relocate before starting work (required)

Education: Junior High School (required)

Language: English (required)

Technical Support Associate (Non Voice VPN Account)

Taguig, National Capital Region iOPEX Technologies

Posted today

Job Description

We are currently looking for amazing professionals to join our #iopexhappyatwork team. Earn free shuttle service and more

Requirements:

• Good to excellent written and communications skills
• Bachelors Degree Graduate in Information technology or relevant courses
• SHS graduates with 1 year Technical support experience are welcome to apply
• Must be willing to work on a night/shifting schedule in BGC, Taguig

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Learning sessions every week
• Fast career growth
• Free shuttle service
• Accessible location
• HMO
• OT/Holiday pay
• Leave credits
• Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you’ll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

• Send a message to (Yana)
• Walk in and look for Yana - our office is located in 12th Floor 26th street 5th avenue BGC, Taguig

Job Types: Full-time, Permanent, Fresh graduate

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Discounted lunch
• Employee discount
• Health insurance
• Opportunities for promotion
• Paid toll fees
• Paid training
• Pay raise
• Promotion to permanent employee

Schedule: Shift system

Supplemental pay types:

• 13th month salary
• Anniversary bonus
• Bonus pay
• Commission pay
• Overtime pay
• Performance bonus
• Yearly bonus

Application Question(s):

• Are you comfortable on reporting onsite in BGC, Taguig?
• Are you open to relocate near Metro Manila or Taguig? (If you are residing outside of Metro Manila)
• How much is your most recent and expected salary?
• Are you open to be profiled to a voice or non voice account?
• We are currently doing a 1 day hiring process for the role so if you are interested, please walk in our office from 1pm - 12mn and look for YANA. Our office is located in 12th Floor 26th street 5th avenue BGC, Taguig.
• Are you comfortable working on a shifting schedule?

Education: Senior High School (preferred)

Experience: BPO: 1 year (preferred); Technical support: 1 year (preferred)

Tsr 1/2/3 Technical Support - (Us Pioneer Non Voice

Taguig, National Capital Region iOPEX Technologies

Posted today

Job Description

Join iOPEX technologies now where technology meets excellent service.

Requirements:

• 1 year of Technical support and 6 months of sales experience are a plus
• In depth knowledge with networking
• Must be willing to work onsite on a night/shifting schedule in BGC, Taguig

Qualifications:

• Collaborate with peers, mentors, our knowledge base, community forums and other internal tools, to provide the most effective, world-class solutions to our customers
• Reproduce issues in-house and respond to customers in a timely manner

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Learning sessions every week
• Fast career growth
• Accessible location
• HMO
• OT/Holiday pay
• Leave credits
• Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you’ll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

• Send a message to (Yana)
• Walk in and look for Yana - our office is located in 12th Floor 26th street 5th avenue BGC, Taguig

Job Types: Full-time, Permanent, Fresh graduate

Salary: Php35,000.00 - Php46,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Discounted lunch
• Employee discount
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Schedule: Shift system

Supplemental pay types:

• 13th month salary
• Anniversary bonus
• Bonus pay
• Commission pay
• Overtime pay
• Performance bonus
• Yearly bonus

Application Question(s):

• Do you have any experience when it comes to troubleshooting Networks or Routers?
• Are you comfortable on reporting onsite in BGC, Taguig?
• Are you comfortable working on a shifting schedule?
• Are you open to relocate near Metro Manila or Taguig? (If you are residing outside of Metro Manila)
• How much is your most recent and expected salary?
• Where are your currently residing?

Education: Senior High School (preferred)

Experience: BPO: 1 year (preferred); Technical Support: 1 year (preferred); Sales: 1 year (preferred)

Customer Success Executive

Taguig, National Capital Region Infobip

Posted today

Job Description

Company Description Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally. We serve both mobile network operators and enterprises, notably banks, social networks and corporations as well as non-profit organisations and public institutions. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Job Description:

Client Success Managers bridge between us and Customer, they guide customers through and from the sales process into the support phase. CSMs form a direct relationship with customers and provide them with timely value propositions to drive retention and loyalty.

From pre-sales to post-purchase, CSMs complete a variety of tasks and create a mutually-beneficial relationship for Infobip clients. Objectives include owning overall relationship with assigned clients, establishing trusted advisor relationships, maintaining success strategies, and communicating with senior management to understand customer needs and maximize retention and growth.

Admin Support/Customer Success/Escalations Specialist

Posted 377 days ago

Job Description

Permanent

This is a remote position.

Position Overview: As a Client Success Specialist (Escalations Specialist) at GetmyCourse, you will play a crucial role in maintaining and enhancing the relationship between students, GetmyCourse, and our partner RTOs.

Key Responsibilities:

• Handle escalated customer issues with professionalism and efficiency to achieve satisfactory resolutions
• Conduct service recovery callouts to address and resolve student concerns promptly and effectively
• Coordinate with RTOs to ensure timely release of certificates and accurate allocation of students
• Maintain meticulous records of all escalations and resolutions for future reference and improvement
• Collaborate closely with the operations team to streamline processes and improve service delivery
• Monitor and manage the accuracy of processing cancellation refunds and certificate releasing
• Act as a liaison between students, RTOs, and internal departments to ensure smooth communication and operations

This is a remote position.

Key Performance Indicators (KPIs):

• Count of Positive Reviews
• Accuracy on Processing Cancellation Refunds
• Certificate Releasing

Qualifications and Skills:

• Proven experience in a client-facing role, ideally in customer support or client success
• High attention to detail with a focus on accuracy and quality of work
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively
• Strong interpersonal and communication skills, both written and verbal
• Problem-solving mindset with the ability to think strategically and execute tactically
• Capacity to work collaboratively in a team environment and independently when necessary
• Track record of meeting and exceeding performance metrics and targets

Benefits: WORK FROM HOME FOREVER + AU MORNING SHIFT; incentives such as 5-star hotel buffet; long term projects; health insurance after 1 year; travel incentives

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Location

Account Manager

Taguig, National Capital Region Dempsey Resource Management Inc.

Posted 7 days ago

Job Description

Responsible for driving revenue for the company by engaging and establishing good business relationships with key partner clients and ensuring continuous flow of projects for the company.

Key competencies: interpersonal relationship skills, sales and presentation skills, business development. Responsibilities include engaging partner clients, presenting project status, ensuring SLAs, preparing reports, expanding sales, and building account strategies.

Technical Project Manager

Taguig, National Capital Region Fujitsu

Posted today

Job Description

Main Tasks: gain understanding of project goals, establish project plan, manage quality, cost and delivery, conduct Furikaeri at closing. Key Accountabilities include leading project delivery, defining requirements, risk management, stakeholder relations, and ensuring alignment with policies. KPIs include customer satisfaction, on-time delivery, and budget adherence. Experience: minimum 8 years, Japanese-speaking preferred, technical background desired, Nihongo optional. Knowledge in Agile optional.

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