Senior Technical Support Specialist

3 weeks ago


Makati, Philippines Cartrack Full time

Cartrack is a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Senior Technical Support Specialist  to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency. Job Responsibilities:  Providing technical support to teams within the organization when required Resolve customers enquiries or issues upon escalation from internal and external         source, ensuring proper follow-up to the final closure. Maintaining and updating technical documents and procedures Identifying and resolving system issues Perform daily system monitoring, verifying integrity and availability of Cartrack's           application Perform daily post installation/ QA validation Review systems and application logs for remote diagnostic of field devices Provide training and assistance to users of Cartrack application systems Provide on-site field support and installation Verify completion of scheduled jobs Internal IT support Job Requirements:  Diploma or Degree in Electrical, Electronic and Telecommunications Engineering           with outstanding academic performance or equivalent industry experience Minimum 3 years of experience in the IT service industry. Proficient in English Excellent communication and interpersonal skills Hands-on and a positive attitude Technically independent with good initiative Strong analytical problem-solving skills with an out-of-box approach in providing         solutions Willing to work onsite in Makati City and can do field work from time to time. 



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