HR Operations Generalist

2 weeks ago


Batangas City, Philippines Thumbtack Full time
Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the People Team

Our People Team is at the forefront of building a world-class virtual-first company and being a leader in the Future of Work. Our People team believes in the power of our people. We craft an employee experience that starts with hiring incredible people, investing in their career development, and providing a holistic approach to benefits and wellness.

About the Role

The People Operations Generalist will play a key role in delivering exceptional support to Thumbtack employees, with a primary focus on our North America team, while also providing support for the Philippines team as needed. You'll manage and resolve a wide range of employee requests with accuracy, discretion, and care, ensuring that every Thumbtacker can stay focused on doing their best work for our customers and pros. This role goes beyond routine task completion, driving proactive problem-solving and leading process improvements. In this role, you'll help streamline and improve core People Ops processes while identifying opportunities to scale and enhance our support model. A mindset of continuous improvement, both individually and operationally, is essential. Occasional flexibility in working hours may be required to attend cross-time zone meetings or support high-priority initiatives.

What you’ll do

This role serves as the first line of support for the People Team—triaging tickets and managing key People Ops processes, including onboarding, offboarding, job changes, employment verifications, and Workday transactions for team members in North America and the Philippines. As the initial point of contact for internal and external inquiries, you’ll work to resolve issues directly or guide them to the right resource, enabling our employees to stay focused on serving Thumbtack’s customers and pros.

  • Execute employee data updates (e.g., headcount planning, onboarding, offboarding, employment verification, unemployment processing) with minimal guidance, escalating exceptions.
  • Manage and triage the People Operations ticket queue, answering questions, processing transactions, redirecting, and escalating or assigning more complex requests as appropriate.
  • Provide employees with accurate and useful direction, resources, or support as needed to their queries in the quickest and most effective channel (email, ticket, or Slack message).
  • Work cross-functionally to improve operational efficiency and the employee experience by identifying opportunities for automation, process and policy changes, and improved communications and documentation. This includes leading smaller-scale projects focused on enhancing People Ops processes.
  • Assist in the completion of special and ad-hoc People projects.
  • Run reports and audits to identify when potential or actual issues exist in the HRIS system.
  • Assist in reviewing and updating HR policies to align with operational needs.
  • Serve as a backup for TPH-related People Operations tasks as needed.
  • Contribute as a team member by engaging in team meetings, team-building activities, and other team and company events.
In order to be successful, you must bring
  • 5+ years Human Resources experience, with a 3+ years of direct experience in HR delivery
    or shared services in the US regions
  • Solid understanding of US Human Resources processes, including onboarding/offboarding,
    employee data management, benefits administration, and compliance
  • Demonstrated ability to manage multiple tasks and projects in a fast-paced, high-volume
    environment
  • Proven track record in ticketing, mailbox logic, and workflow oversight using HRIS platforms
    and ticketing/case management systems (e.g., JIRA, Zendesk)
  • Experience working with SLAs, audit standards, and compliance metrics
  • Excellent communication and interpersonal skills; capable of working effectively across
    cultures and geographies
  • Comfortable working in a fast-paced tech environment where processes are still being
    defined.
  • Ability to triage and prioritize work from multiple channels, exercising independent judgment
    to manage competing demands.
  • Familiarity with Workday, and/or Greenhouse.
  • Knowledge of Philippine Labor Laws and Statutory Benefits

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: .

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at .

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Please run a speed test via tack.speedtestcustom.com and paste below the link to the result. *

As we are now 100% remote, we would like to know if you have the minimum system requirements for you to be able to do work at home. Go to this link to do the speed test. Please do a right click to open the link in a new tab. Run the test three times, and submit the third result.

With this role primarily supporting our teams in North America, we’d love to hear about your experience with US HR operations — things like onboarding, offboarding, and employee data management. Please write N/A if no experience yet. *

We’d love to know which HRIS or ticketing tools you’ve used. Feel free to select as many as apply. *

Workday

Greenhouse

Jira

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This role is open only to candidates who are currently residing anywhere in the Philippines. Are you authorized to work in the said country? * Select...

Have you worked in Thumbtack Philippines before? If yes, please specify your role and the dates of your employment. *

Do you have any relatives or any person that you are in a familial relationship with who is currently employed or has an active application at Thumbtack? If yes, indicate the name of the employee/s or applicant/s (please indicate the job they applied to) and the nature of your relationship with them. *

“Familial relationship” within the context of this question means you and a current employee being in a relationship as a spouse, romantic partner, domestic partner, father, mother, sibling, child, uncle, aunt, nephew, niece, cousin, grandparent, or grandchild, or any of those relationships arising as a result of marriage (e.g. brother-in-law).

Note:Failure to disclose this information in this application form may affect your candidacy for this role, or can be a cause of corrective action as indicated in our discipline manual, once hired.

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Note:Failure to disclose this information in this application form may affect your candidacy for this role, or can be a cause of corrective action as indicated in our discipline manual, once hired.

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Thumbtack currently supports remote work in a number of locations across the United States, Ontario and the Philippines. Using the drop down list below, please select the location you intend to work from. If you are not currently located in or able to work from a location listed below, please select "Location not listed." * Select...

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