Bpo Quality Analyst

Quality Assurance Analyst for Bpo (Eh 996)

Mandaluyong, National Capital Region Accenture

Posted today

Job Description

Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world

Duties and Responsibilities

• Performing quality review
• Tagging Dsats (dissatisfied customer survey responses)
• Maintain Csat process
• Resolving quality disputes
• sending quality communications/reminders to the relevant teams
• Providing 1:1 feedbacks and coaching to agents
• Preparing for/delivering monthly quality team meetings
• Carrying out quality reporting
• Providing back-up to other WAs in case of absences
• Ensure comprehensive process knowledge for their aligned tower(s)
• Measure agents' adherence to internal and external policies and procedures
• Improve consistency and quality of the communication of interactions across all customer channels
• Access business execution - detect and report broken or inefficient policies, processes or operational issues across their aligned tower(s) and provide suggested improvement where possible (partnering with SMEs)
• Escalate potential quality issues, such as not hitting SLAs/not conducting the expected amount of Quality reviews, immediately to Quality management
• Detect and report broken or inefficient Quality processes and provide suggested improvements

Qualifications

• Open to College graduate and undergraduate with relevant work experience
• Must have at least 3 years of work experience in Quality Assurance (QA) under BPO industry
• Excellent verbal and written English communications skills
• Able to adapt quickly to changes in workflow
• Mastery of all customer-communication

How to apply?

Why join Accenture?

• Competitive salary package, company bonuses, and performance incentives
• Night differential
• Loyalty, Christmas gift, Inclusion and diversity benefits
• Paid sick and vacation leaves
• Expanded maternity leave up to 120 days*
• HMO coverage (medical and dental) from day 1 of employment
• Life insurance
• Employee stock purchase plan
• Retirement plan
• Flexible working arrangements
• Accessible locations
• Healthy and encouraging work environment
• Career growth and promotion opportunities

*Terms and Conditions Apply

Experience

• Quality Assurance (QA) under BPO industry: 3 years (preferred)

Quality Assurance Specialist

Makati, National Capital Region PHILIPPINE TRANSMARINE CARRIERS, INC.

Posted today

Job Description

JOB SUMMARY

The role of Quality Assurance Specialist will be responsible for streamlining, simplifying, and improving the operation’s end-to-end processes, driving a continuous improvement culture, with systems & tools to drive productivity.

DUTIES & ESSENTIAL JOB FUNCTIONS

• Help define process quality issues, measure current process performance, analyze root cause defects, and develop targeted process improvement opportunities
• Perform data gathering, root cause analysis, and performance trending in order to develop appropriate process control changes
• Work with the team to recommend appropriate changes in process/approach.
• Monitoring the efficacy of updated workflows
• Help the team to stay up to date with the latest business practices and technologies
• Overseeing the implementation of revised company processes and workflows

PROFESSIONAL QUALIFICATIONS

• Bachelor’s degree in Industrial Engineering
• Three to five years of experience working on projects related to quality assurance and process improvement
• Must be well-versed on ISO certification process
• Strong analytical and client-focused process problem-solving experience

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company events
• Free parking
• Health insurance
• Life insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• 13th month salary
• Performance bonus

Ability to commute/relocate:

• Makati City: Reliably commute or planning to relocate before starting work (required)

Quality Assurance / Quality Control / Document

Manila, Metropolitan Manila Philippine College of Criminology

Posted today

Job Description

PHILIPPINE COLLEGE OF CRIMINOLOGY is currently looking for Document Controller/ QA/QC to handle the intake, management, and storage of our company's documents. In this role, you will be required to review, process, and file documentation as well as manage the smooth running of all our documentation operations. You are also responsible for monitoring and evaluating internal processes, determining their quality, and engaging with students, and gathering feedback, among other duties.

To ensure success as a document controller/qa/qc you should be up to date with document management processes and have a detail-oriented mindset. Must have an extensive understanding of document management system and be able to handle document access intaking and archiving responsibilities.

Document Controller Responsibilities:

• Handling intake, scanning, verification, and storing documents.
• Filing and archiving relevant documentation.
• Retrieving files for other employees and customers when needed.
• Designing templates for documents, file types, and document databases.
• Checking and editing documents for accuracy and compliance.
• Controlling the flow of documents in and out of the department.
• Reporting errors or developments regarding document storage.
• Ensuring the secure destruction and disposal of sensitive documents.
• Updating and maintaining document management systems and physical records.
• Maintaining the security of confidential documents.
• Assisting employees with accessing documents through our document management system.
• Developing quality control processes
• Engaging with students and gathering product feedback
• Producing statistical reports on quality standards
• Improving efficiency.

Requirements

• A bachelor's degree in business administration, industrial engineering and the like
• 1-2 years experience in document management, archive management, or records management.
• An excellent grasp of Microsoft Office programs.
• Good typing and report writing skills.
• Detail-focused document organizing abilities.
• Familiarity with the relevant regulations regarding document keeping and handling.
• Time-oriented approach to handling queries and tasks.
• Lean Six Sigma Certification

Interested applicants can contact Khenz Goling at . You can also walk-in at our office located at 641 Sales St. Quiapo Manila. Nearest landmarks are LRT 1 Carriedo Station, LRT 2 Recto Station and Quiapo Church.

Salary: Php20,000.00 - Php25,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• 13th month salary

Ability to commute/relocate:

• Manila: Reliably commute or planning to relocate before starting work (required)

Education:

• Bachelor's (preferred)

Experience:

• Document management systems: 3 years (preferred)

Language:

• English (preferred)

License/Certification:

• Lean Six Sigma Certification (preferred)

Quality Assurance / Quality Control / Document

Manila, Metropolitan Manila Philippine College of Criminology

Posted today

Job Description

PHILIPPINE COLLEGE OF CRIMINOLOGY is currently looking for Document Controller/ QA/QC to handle the intake, management, and storage of our company's documents. In this role, you will be required to review, process, and file documentation as well as manage the smooth running of all our documentation operations.You are also responsible for monitoring and evaluating internal processes, determining their quality, and engaging with students, and gathering feedback, among other duties.

To ensure success as a document controller/qa/qc you should be up to date with document management processes and have a detail-oriented mindset. Must have an extensive understanding of document management system and be able to handle document access intaking and archiving responsibilities.

Document Controller Responsibilities:

• Handling intake, scanning, verification, and storing documents.
• Filing and archiving relevant documentation.
• Retrieving files for other employees and customers when needed.
• Designing templates for documents, file types, and document databases.
• Checking and editing documents for accuracy and compliance.
• Controlling the flow of documents in and out of the department.
• Reporting errors or developments regarding document storage.
• Ensuring the secure destruction and disposal of sensitive documents.
• Updating and maintaining document management systems and physical records.
• Maintaining the security of confidential documents.
• Assisting employees with accessing documents through our document management system.
• Developing quality control processes
• Engaging with students and gathering product feedback
• Producing statistical reports on quality standards
• Improving efficiency.

Quality Assurance Supervisor (Fintech or Bpo

Mandaluyong, National Capital Region ONLINE LOANS PILIPINAS FINANCING, INC.

Posted today

Job Description

Job Highlights

• 15 VL & 15 SL upon regularization, pro-rated
• HMO with one (1) dependent upon regularization
• 7.5 unused VL conversion and 10 unused SL conversion

Job Description:

Your responsibilities include but are not limited to the following:

• Audits and Quality check of Operations Department and Collections Department
• Data gathering and conducting Root Cause Analysis to come up with recommendations and action plans to improve identified opportunities and change in the process.
• Provide regular reports (weekly/monthly/ on-demand) regarding the overall process performance of PH Operation Department and Collection Department.
• Provide feedback, coaching, and training for improving the performance of PH Operation Department and Collection Department.
• Investigation of fraud cases, unwanted activities that may affect the business or so.
• Creation, Revision, Participation in cross-functional projects to optimise processes in PH Operation Department and Collection Teams as may be deemed necessary
• Process Improvement that can promote and positively impact the company and raise the standard of quality of OLP's products and services.
• Flexible in other tasks from other teams.

Skills and Competencies

• Essential
• Knowledge of Products, Technology and Competition
• Ability to communicate and keen listener
• Experience in Gathering Data and conducting Root Cause Analysis
• Intermediate to Advance knowledge/skills in MS Office (Excel, PPT, Word, etc)
• Shorthand Literate
• Willing to work on holidays, extended hours, weekends
• Experience in Presentations
• Experience in handling and development coaching of quality assurance agents
• A good understanding and experience in conducting coaching sessions, calibrations and huddles
• Experience in process documentation
• Experience in Process improvement (preferred)

Desirable

• Diligent and Patient
• Honesty/ Integrity
• Flexible and Cooperative
• Team Player
• Open to Feedback
• Keen eye to details
• Promotes Accountability and Responsibility

Salary: Php25,000.00 - Php30,000.00 per month

Benefits:

• Company Christmas gift
• Work from home

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary
• Performance bonus

COVID-19 considerations: All applicants must be fully vaccinated.

Ability to commute/relocate:

• Mandaluyong City: Reliably commute or planning to relocate before starting work (required)

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