Process Quality Analyst

Mandaluyong, National Capital Region Accenture

Posted today

Quality Assurance / Quality Control / Document

PHILIPPINE COLLEGE OF CRIMINOLOGY is currently looking for Document Controller/QA/QC to handle the intake, management, and storage of our company's documents. In this role, you will review, process, and file documentation as well as manage the smooth running of all our documentation operations. You will also monitor and evaluate internal processes, determine their quality, and engage with students, gathering feedback, among other duties.

To ensure success as a document controller/QA/QC you should be up to date with document management processes and have a detail-oriented mindset. Must have an extensive understanding of document management system and be able to handle document access intaking and archiving responsibilities.

• Document Controller Responsibilities: Handling intake, scanning, verification, and storing documents; filing and archiving relevant documentation; retrieving files for other employees and customers when needed; designing templates for documents, file types, and document databases; checking and editing documents for accuracy and compliance; controlling the flow of documents in and out of the department; reporting errors or developments regarding document storage; ensuring the secure destruction and disposal of sensitive documents; updating and maintaining document management systems and physical records; maintaining the security of confidential documents; assisting employees with accessing documents through our document management system; developing quality control processes; engaging with students and gathering product feedback; producing statistical reports on quality standards; improving efficiency.
• Requirements: bachelor’s degree in business administration, industrial engineering, etc.; 1-2 years experience in document management, archive management, or records management; excellent grasp of Microsoft Office; good typing and report writing skills; detail-focused document organizing abilities; familiarity with regulations regarding document keeping and handling; time-oriented approach; Lean Six Sigma Certificate (preferred).

Interested applicants can contact Khenz Goling. Walk-in at 641 Sales St. Quiapo Manila. Nearest landmarks: LRT 1 Carriedo Station, LRT 2 Recto Station and Quiapo Church.

Salary : Php20,000.00 - Php25,000.00 per month

Benefits : Health insurance, opportunities for promotion, paid training, promotion to permanent employee

Schedule: 8 hour shift, Monday to Friday

Supplemental Pay: 13th month salary

Ability to commute/relocate: Manila – reliably commute or planning to relocate before starting work (required)

Education: Bachelor’s (preferred)

Experience: Document management systems: 3 years (preferred)

Language: English (preferred)

License/Certification: Lean Six Sigma Certification (preferred)

Quality Assurance Specialist

Makati, National Capital Region PHILIPPINE TRANSPORTATION CARRIERS, INC.

Posted today

Job Description

JOB SUMMARY: The role will be responsible for streamlining, simplifying, and improving end-to-end processes, driving a continuous improvement culture, with systems & tools to drive productivity.

• Define process quality issues, measure current process performance, analyze root cause defects, and develop targeted process improvement opportunities
• Perform data gathering, root cause analysis, and performance trending to develop process control changes
• Monitor updated workflows and oversee implementation of revised company processes
• Ensure team stays up to date with latest practices and technologies
• Provide support for revised processes and workflows

Professional Qualifications: Bachelor’s degree in Industrial Engineering; 3-5 years in QA and process improvement; ISO certification knowledge; strong analytical and client-focused problem-solving; Six Sigma certification is an advantage.

Job Types: Full-time, Permanent

Benefits: Health insurance, life insurance, opportunities for promotion, paid training, etc.

Schedule: 8 hour shift, Day shift, Monday to Friday

Education: Bachelor’s (preferred)

Experience: 3+ years in QA for BPO

Language: English (preferred)

License/Certification: Lean Six Sigma (preferred)

Quality Assurance / Quality Control / Document

Manila, Metropolitan Manila PHILIPPINE COLLEGE OF CRIMINOLOGY

Posted today

Job Description

Document Controller/QA/QC to handle intake, management, and storage of documents, review, process, and file documentation, and manage documentation operations. Monitor and evaluate internal processes for quality and engage with students to gather feedback.

Responsibilities include: handling intake, scanning, verification, storage; filing and archiving; retrieving files; designing templates; checking documents; controlling document flow; reporting storage issues; secure destruction of sensitive documents; updating document management systems; maintaining confidentiality; assisting users; developing quality control processes; engaging with students for feedback; producing quality reports; improving efficiency.

• Requirements: bachelor’s degree; 1-2 years document management experience; proficiency in Microsoft Office; strong typing and reporting; attention to detail; knowledge of document regulations; Lean Six Sigma Certificate (required).

Salary: Php20,000.00 - Php25,000.00 per month

Location: Manila

Hours: 8 hour shift, Monday to Friday

Contact: Khenz Goling

Education: Bachelor’s (preferred); Experience: 3+ years in document management systems (preferred); Language: English (preferred); Certification: Lean Six Sigma (preferred)

Quality Assurance Analyst for BPO (Eh 996)

Mandaluyong, National Capital Region Accenture

Posted today

Job Description

Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world

• Duties and Responsibilities: Perform quality reviews; tag dissatisfied customer survey responses; maintain CSAT process; resolve quality disputes; send quality communications/reminders to relevant teams; provide 1:1 feedback and coaching to agents; prepare and deliver monthly quality team meetings; carry out quality reporting; provide back-up to other Quality Analysts; ensure comprehensive process knowledge for aligned towers; measure agents’ adherence to policies; improve consistency and quality of communications across channels; detect and report broken or inefficient policies/processes; escalate issues to Quality management; identify improvements.

Qualifications: Open to college graduates or undergraduates with relevant experience; at least 3 years QA experience in BPO; excellent English; adaptable; strong customer-communication skills.

Why join Accenture? Competitive salary, bonuses, night differential, diversity benefits, paid leaves, HMO from day 1, life insurance, employee stock purchase plan, retirement plan, flexible work arrangements, career growth.

Experience: QA in BPO (3 years preferred)

Quality Assurance Supervisor (Fintech or BPO)

Mandaluyong, National Capital Region ONLINE LOANS PILIPINAS FINANCING, INC.

Posted today

Job Description

Job highlights include generous leave on regularization, HMO with one dependent, unused leave conversions, etc.

Your responsibilities include audits and quality checks of Operations and Collections, data gathering and root cause analysis, regular reports, coaching and training, fraud investigations, cross-functional project participation, and process improvements. Willing to work holidays and extended hours; capable of coaching QA agents and conducting calibrations and huddles; strong documentation and process improvement experience.

• Essential: knowledge of products, MS Office proficiency, data gathering, root cause analysis, presentation skills, coaching QA agents, process documentation, willingness to work holidays
• Desirable: detail-oriented, integrity, flexibility, teamwork, receptiveness to feedback

Salary: Php25,000.00 - Php30,000.00 per month

Benefits: Christmas gift, work from home

Schedule: 8 hour shift

Supplemental Pay: 13th month salary, performance bonus

COVID-19 considerations: All applicants must be fully vaccinated.

Ability to commute/relocate: Mandaluyong City: reliably commute or planning to relocate before starting work (required)

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