
Quality Analyst
3 weeks ago
Qualifications: Quality Analyst – Customer Support (Chat)
- Must be amenable to work onsite.
- Must be currently residing in Makati or within a 15-minute commute to the Makati area.
- Must be at least a high school graduate.
- Must have at least 1 year of experience as a Quality Analyst, specifically in customer support via chat.
- Must have at least 1 year of experience in the BPO industry.
- Strong understanding of QA methodologies, including calibration sessions and quality monitoring processes.
- Ability to effectively analyze chat transcripts for accuracy, tone, compliance, and grammar.
- Skilled in creating QA reports, identifying trends, and delivering constructive feedback to agents.
- Proficient in interpreting and contributing to improvements in customer service KPIs.
- Strong command of spoken and written English; excellent grammar and documentation skills.
- Highly detail-oriented with strong analytical and problem-solving abilities.
- Flexible to work in rotating shifts, including graveyard, holidays, and weekends as needed.
- Experience in conducting coaching or feedback sessions is an advantage.
- A proactive mindset with the ability to take initiative, work independently, and meet deadlines.
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Quality Analyst
2 days ago
Ortigas, Metro Manila, Philippines ESOL IT SERVICES INC. Full time ₱315,000 - ₱351,000 per yearJOB TITLE: Quality AnalystLocation: Gilmore, Ortigas and Taguig (Site-based as needed)Position Type: Full TimeWork Set up: On siteSchedule:Shifting ScheduleRotation: Assigned across accounts as needed, 1–3 months per site rotationStart Date:ASAPSalary Package:25,000-31,000Job OverviewWe are seeking a detail-oriented and analytical Quality Analyst to join...
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Quality Analyst
2 weeks ago
Makati City, National Capital Region, Philippines Loop Contact Solutions, Inc. Full time ₱250,000 - ₱450,000 per yearJoin Our Team as a Call Center Quality AnalystAre you passionate about driving continuous improvement? We're looking for a detail-oriented Quality Analyst with at least 6 months of experience in a call center environment to help us elevate our service standardsWhat You'll Do:Monitor and evaluate call center interactions to ensure quality and...
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ESL Quality Analyst
3 weeks ago
, Metro Manila, Philippines goFLUENT Full timeJoin to apply for the ESL Quality Analyst role at goFLUENT 1 day ago Be among the first 25 applicants Join to apply for the ESL Quality Analyst role at goFLUENT About GoFLUENTFor over 24 years, goFLUENT has been accelerating language learning by delivering hyper-personalized solutions that blend technology, content, and human interaction available...
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Quality Analyst-Collection
7 days ago
, Metro Manila, Philippines Buscojobs Full timeVarious job openings are available in the fields of Quality Analyst, Credit Analysis, Accounts Receivable, and more. Below are the details of each position: Quality Analyst Preferably with experience as a QA Proficient in Microsoft applications: MS Word, MS Excel, and MS PowerPoint Informing management regarding effectiveness of strategies for various...
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Quality Analyst
3 days ago
, Metro Manila, Philippines JPMorgan Chase & Co. Full timeJoin our Client Onboarding & Service (COS) – Global Quality Management team for Commercial Card Client Service to monitor client interactions and provide independent reviews of employee actions and business processes. Bring your expertise in quality assessments to drive remediation and ensure adherence to Standard Operating Procedures. Unlock your...
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Quality Analyst
4 days ago
Makati City, National Capital Region, Philippines Probe CX Full time ₱900,000 - ₱1,200,000 per yearQuality Assurance Analyst (QA) is responsible for ensuring that processes, services, and customer interactions meet established quality standards. It plays a crucial role in identifying and addressing improvement opportunities through quality checking to ensure compliance, accuracy, and efficiency. The focus of this role is to help improve the overall...
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Quality Analyst
2 days ago
Makati City, National Capital Region, Philippines Surf Marketing Agency Full time ₱80,000 - ₱120,000 per yearQualifications: Quality Analyst – Customer Support (Chat)Must be amenable to work onsite.Must be currently residing in Makati or within a 15-minute commute to the Makati area.Must be at least a high school graduate.Must have at least 1 year of experience as a Quality Analyst, specifically in customer support via chat.Must have at least 1 year of experience...
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Quality Analyst
4 days ago
Makati City, National Capital Region, Philippines SPS Training & Consultancy Services Inc. Full time ₱900,000 - ₱1,200,000 per yearThe Quality Analyst plays a vital role in maintaining and improving the service quality within the healthcare contact center. This position is responsible for monitoring and evaluating the accuracy and compliance of agents' approvals on customer requests, validating Excess of Benefits (EOB), and ensuring adherence to quality standards across both voice and...
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Quality Analyst
2 weeks ago
Makati, Philippines Surf Marketing Agency Full timeQualifications: Quality Analyst – Customer Support (Chat) - Must be amenable to work onsite. - Must be currently residing in Makati or within a 15-minute commute to the Makati area. - Must be at least a high school graduate. - Must have at least 1 year of experience as a Quality Analyst, specifically in customer support via chat. - Must have at least 1...
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Quality Assurance Analyst
3 weeks ago
, Metro Manila, Philippines Kajabi Full timeJoin to apply for the Quality Assurance Analyst role at Kajabi Join to apply for the Quality Assurance Analyst role at Kajabi Get AI-powered advice on this job and more exclusive features. About UsFounded in 2010 in Irvine, California, Kajabi is the leading creator commerce platform, helping creators turn their knowledge, experience, and expertise into...