
Quality Analyst
23 hours ago
Qualifications: Quality Analyst – Customer Support (Chat)
- Must be amenable to work onsite.
- Must be currently residing in Makati or within a 15-minute commute to the Makati area.
- Must be at least a high school graduate.
- Must have at least 1 year of experience as a Quality Analyst, specifically in customer support via chat.
- Must have at least 1 year of experience in the BPO industry.
- Strong understanding of QA methodologies, including calibration sessions and quality monitoring processes.
- Ability to effectively analyze chat transcripts for accuracy, tone, compliance, and grammar.
- Skilled in creating QA reports, identifying trends, and delivering constructive feedback to agents.
- Proficient in interpreting and contributing to improvements in customer service KPIs.
- Strong command of spoken and written English; excellent grammar and documentation skills.
- Highly detail-oriented with strong analytical and problem-solving abilities.
- Flexible to work in rotating shifts, including graveyard, holidays, and weekends as needed.
- Experience in conducting coaching or feedback sessions is an advantage.
- A proactive mindset with the ability to take initiative, work independently, and meet deadlines.
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Quality Analyst
2 days ago
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ESL Quality Analyst
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Quality Assurance Analyst
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, Metro Manila, Philippines ibex Full timeJoin to apply for the Quality Analyst | Paranaque role at ibex The QA Analyst will be responsible for proactively identifying agent level performance related opportunities by KPI up to and including customer experience drivers, sales conversion influencers, customer satisfaction levers, agent learning opportunities, and knowledge management improvement...
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Quality Analyst
2 weeks ago
Makati City, National Capital Region, Philippines Loop Contact Solutions Full time $30,000 - $35,000 per yearSALARY: 30,000 to 35,000CAN START ASAPRole DescriptionThis is a full-time on-site role for a Quality Analyst (BPO-Voice Account) located in Makati. The Quality Analyst will be responsible for monitoring and evaluating call center agents' performance, ensuring adherence to quality standards, facilitating quality control measures, and providing actionable...
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Quality Assurance Analyst
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Quality Analyst
2 weeks ago
Makati City, National Capital Region, Philippines Peak Outsourcing Full time ₱276,000 - ₱312,000 per yearand Job DescriptionThe Quality Assurance (QA) Analyst will support the quality assurance effort by systematically reviewing customer interactions and applying established quality standards to approved quality scorecards. The aim of this role is to ensure that quality assurance is applied in an independent, objective and neutral manner. The goal is to improve...
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Quality Analyst
2 days ago
Makati City, National Capital Region, Philippines Surf Marketing Agency Full time ₱80,000 - ₱120,000 per yearQualifications: Quality Analyst – Customer Support (Chat)Must be amenable to work onsite.Must be currently residing in Makati or within a 15-minute commute to the Makati area.Must be at least a high school graduate.Must have at least 1 year of experience as a Quality Analyst, specifically in customer support via chat.Must have at least 1 year of experience...