Quality Analyst

Position: Quality Analyst (QA) Number of hours: 40 Hrs/week Schedule: TBD Job Summary We are looking for a detail-oriented Quality Analyst (QA) to monitor and evaluate customer interactions, ensuring high service quality in our BPO environment. The ideal candidate will assess agent performance, provide feedback, and contribute to process improvements to...

Job DescriptionThe Quality Assurance (QA) Analyst will support the quality assurance effort by systematically reviewing customer interactions and applying established quality standards to approved quality scorecards. The aim of this role is to ensure that quality assurance is applied in an independent, objective and neutral manner. The goal is to improve the...

Quality Assurance Analyst (QA) is responsible for ensuring that processes, services, and customer interactions meet established quality standards. It plays a crucial role in identifying and addressing improvement opportunities through quality checking to ensure compliance, accuracy, and efficiency. The focus of this role is to help improve the overall...

The Quality Analyst plays a vital role in maintaining and improving the service quality within the healthcare contact center. This position is responsible for monitoring and evaluating the accuracy and compliance of agents' approvals on customer requests, validating Excess of Benefits (EOB), and ensuring adherence to quality standards across both voice and...

Qualifications: Quality Analyst – Customer Support (Chat) - Must be amenable to work onsite. - Must be currently residing in Makati or within a 15-minute commute to the Makati area. - Must be at least a high school graduate. - Must have at least 1 year of experience as a Quality Analyst, specifically in customer support via chat. - Must have at least 1...

Position Summary:The Quality Analyst (QA) in a Patient Support Call Center is responsible for monitoring and evaluating the quality of customer interactions to ensure compliance with company policies, regulatory requirements, and service excellence standards. The QA will provide feedback, coaching, and recommendations for continuous improvement to enhance...

Job Description Quality Assurance Analyst (QA) is responsible for ensuring that processes, services, and customer interactions meet established quality standards. It plays a crucial role in identifying and addressing improvement opportunities through quality checking to ensure compliance, accuracy, and efficiency. The focus of this role is to help improve...

Direct message the job poster from Metrobank Recruitment Marketing & Sourcing | Hiring for Metrobank Be #InGoodHands with Metrobank Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well‑rounded individual. We supply you with all...

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better...

Quality Analyst (with Sign-On Bonus ₱50K) Join to apply for the Quality Analyst (with Sign-On Bonus ₱50K) role at Med-Metrix. Benefits Sign On Bonus PHP50K (Start date on or before Dec 15, 2025) Day 1 HMO with 2 of your dependents covered for FREE Clothing Allowance Paid Time Off Training and Staff Development Employee Engagement Activities Opportunities...