Quality

Quality Assurance / Quality Control / Document – Makati, NCR

Philippine Transmarine Carriers, Inc. — Makati City, National Capital Region

Job Description

Note: This posting includes multiple QA/QC and document roles across several organizations. Each role below lists responsibilities and qualifications.

Role 1: Quality Assurance Specialist

• Responsibilities: Define process quality issues, measure current process performance, analyze root causes, develop targeted process improvements; perform data gathering, root cause analysis, and performance trending to develop appropriate process control changes; collaborate with the team to recommend changes in process/approach; monitor the efficacy of updated workflows; stay up to date with latest business practices and technologies; oversee the implementation of revised company processes and workflows.
• Qualifications: Bachelor’s degree in Industrial Engineering; 3–5 years of experience in quality assurance and process improvement; strong knowledge of ISO certification process; strong analytical and client-focused problem-solving skills.
• Type/Benefits: Full-time, permanent; additional leave, company events, health and life insurance, opportunities for promotion, pay raises, promotion to permanent employee.
• Schedule: 8-hour day shift, Monday to Friday.
• Compensation: 13th month salary, performance bonus.
• Location note: Makati City, Reliably commute or relocate before starting work (required).

Role 2: Document Controller / QA/QC

• Responsibilities: Intake, management, storage of documents; review, processing, filing; manage documentation operations; monitor and evaluate internal processes for quality; engage with students, gather feedback; maintain document access, intake, and archiving; design templates for documents and databases; ensure accuracy and compliance; control document flow; report errors in storage; ensure secure destruction of sensitive documents; maintain document management systems and physical records; assist employees with document access; develop quality control processes; engage with students and gather feedback; produce statistical quality reports; improve efficiency.
• Requirements: Bachelor’s degree in business administration, industrial engineering, or related; 1–2 years in document/archive/records management; strong MS Office skills; good typing and report-writing; detail-oriented; familiarity with document regulations; Lean Six Sigma certificate.
• Salary/Benefits: Php20,000–Php25,000 monthly; health insurance; opportunities for promotion; paid training; 13th month; 8-hour shift, Monday–Friday; ability to commute/relocate to Manila (Quiapo area).

Role 3: Document Controller / QA/QC (Duplicate listing)

• Same responsibilities, requirements, and compensation as Role 2 (Document Controller / QA/QC) with the same location details and contact expectations indicated in the original posting.

Quality Control Supervisor

Liberty Flour Mills, Inc. — Mandaluyong, NCR

• Responsibilities: Lead food safety and quality assurance programs; supervise audits and inspections of food handling, storage, and service to ensure compliance with regulatory requirements; lead a team of analysts/inspectors to evaluate quality of materials, in-process goods, procedures, and operations.
• Key accountabilities: Maintain quality control systems and verification procedures; lead talent management (recruiting, performance management, training, budgeting); monitor regulatory environment and prepare response protocols; investigate processes for compliance and implement corrective actions; evaluate vendors for internal/external standards and propose improvements; perform other duties as assigned.
• Qualifications: Bachelor’s degree in a related field or equivalent experience; minimum 6 years of related experience with managerial experience; licensed chemist preferred.
• Schedule: 8-hour shift. Location: Mandaluyong City (reliable commute or relocation required).

Quality Control Supervisor — Fintech or BPO

ONLINE LOANS PILIPINAS FINANCING, INC. — Mandaluyong, NCR

• Responsibilities: Audit and quality check of Operations and Collections; data gathering and root cause analysis; provide regular performance reports; coach and train teams; investigate fraud, changes in processes, and drive cross-functional process improvements; support process documentation and calibration efforts.
• Skills/Competencies: Product/technology awareness; strong communication; data gathering and root cause analysis; intermediate/advanced MS Office; coaching and training capabilities; process documentation and improvement experience.
• Qualifications: Open to college graduates or undergraduates with related experience; 3–4 years QA in BPO; English proficiency; willingness to work holidays, extended hours, weekends; Lean Six Sigma certificate preferred.
• Salary/Benefits: Php25,000–Php30,000 monthly; company Christmas gift; work from home option; 13th month; performance bonus; 8-hour shift; Monday–Friday; vaccination requirement noted; relocation possible within Mandaluyong.

Role 4: Quality Auditing Associate

Accenture — Taguig, Metro Manila

• Responsibilities: Perform regular quality audits to client standards; generate timely reports on agent/team/SOW-level performance; perform quality analysis to identify root causes and create action items; participate in weekly/monthly business reviews with stakeholders.
• Qualifications: Open to college graduates or related; at least 1 year QA experience in BPO; experience with voice recording systems (e.g., NICE); willing to work on-site in Quezon City, Mandaluyong, Taguig, or Alabang; willing to return on-site when recalled.
• Salary/Benefits: Competitive salary, bonuses and incentives; night differential; health, life insurance; career growth opportunities; flexible working arrangements.

Role 5: Quality Assurance Analyst – BPO

Accenture — Mandaluyong, NCR

• Responsibilities: Conduct quality reviews; tag dissatisfied responses; maintain CSAT processes; resolve quality disputes; issue quality communications; provide 1:1 coaching; prepare and deliver quality meetings; generate quality reports; provide backup to team members; ensure process knowledge; monitor adherence to policies; identify and report process issues and suggest improvements.
• Qualifications: Open to college graduates/undergraduates with related experience; 3+ years QA experience in BPO; excellent verbal/written English; adaptable to workflow changes; mastery of customer communications.
• Benefits: Competitive package with bonuses, night differential, health and life insurance; paid sick/vacation leaves; maternity support; retirement plan; flexible working; on-site accessibility.

Note: Some entries reference region-based restrictions and regional postings. This document preserves original job content but excludes non-essential boilerplate and region-notice lines. If you want a stricter consolidation per employer or to remove duplicates entirely, I can tailor accordingly.

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