Quality Assurance Analyst

3 weeks ago

Metro Manila Philippines Buscojobs Full time

Overview

Quality Assurance Analyst roles across multiple postings in Pasig City, Makati City, Meycauayan, and Alabang (Philippines) involving healthcare, banking, manufacturing, and general QA domains. Positions may be onsite with varying shift schedules. Some postings indicate regional application restrictions.

Job Description

Quality Assurance Analysts are responsible for evaluating customer interactions, processes, and products to ensure quality standards, regulatory compliance, and operational efficiency. Responsibilities typically include monitoring calls and communications, auditing processes, ensuring proper routing and documentation, identifying gaps, and driving continuous improvement through data-driven insights. Some roles emphasize healthcare, banking/fintech, food manufacturing, or general QA within BPO or corporate environments.

Responsibilities
  • Audit calls, chats, emails, or transactions for quality, compliance, and accuracy.
  • Verify adherence to procedures, HIPAA/data privacy rules, or regulatory requirements as applicable.
  • Provide timely, constructive feedback; coach and train teams; calibrate with QA/Operations.
  • Identify root causes and patterns; conduct RCA and support improvement initiatives.
  • Prepare QA scorecards, reports, and dashboards; monitor trends and outcomes.
  • Collaborate with operations, clinical, development, and training teams to refine workflows and processes.
  • Document findings and support remediation of identified issues; ensure timely closure of reviews.
  • Maintain knowledge of policies, industry trends, and regulatory changes relevant to QA scope.
  • Assist in creating, updating, and enforcing QA processes and procedures; participate in ongoing quality frameworks.
Qualifications
  • 1–3 years (or more) of QA experience in contact centers/BPO, banking/financial services, healthcare, or manufacturing QA contexts.
  • Experience with MS Office and quality monitoring tools; strong analytical and problem-solving skills.
  • Excellent written and verbal communication; ability to interact with diverse stakeholders.
  • Detail-oriented, able to multitask and manage competing priorities; capable of working independently and in teams.
  • Knowledge of relevant regulations (e.g., HIPAA in healthcare; card operations/regulatory compliance in financial services) and QA best practices. ISTQB or Six Sigma are preferred where stated.
  • Willingness to work onsite in locations such as Alabang, Makati, or other specified sites; some roles require shifting schedules or weekends.
Benefits / Perks
  • Competitive salary; health insurance; annual increases or appraisal; night differential options where applicable.
  • Life insurance, HMO, and other company-provided benefits; potential for leave credits and parking where offered.
Additional Notes

This advertiser has chosen not to accept applicants from your region.

Job postings may include multiple roles with varying requirements and locations. Some entries include placeholders or extraneous lines (e.g., “Posted today,” “Job Viewed,” “Tap Again To Close,” numeric tokens). These have been omitted to focus on substantive job information.

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