Integrations Manager

4 weeks ago

Mandaluyong, Philippines ConnectOS Full time

Overview Integrations Manager (AU, IT, WFH) Schedule: 7 AM to 4 PM What We're Looking For Must-Have Skills: Experience managing or coordinating integrations in a fintech, payments, or crypto-related environment Strong understanding of RESTful APIs, Postman, and basic integration workflows Experience handling partner or merchant onboarding for Tier 1 or enterprise-level clients Excellent problem-solving and technical troubleshooting skills Strong organizational skills with the ability to handle multiple integration projects simultaneously Exceptional communication skills — both written and verbal Customer-oriented mindset with a focus on delivering a smooth onboarding experience Ability to collaborate across teams including Technical Account Managers, Developers, and Product teams Proactive, resourceful, and capable of managing issues independently Nice-to-Haves: Experience in the cryptocurrency, digital payments, or blockchain domain Familiarity with tools like Slack, Jira, and Confluence Experience with CI/CD concepts and monitoring tools (e.g., CloudWatch, Datadog, or equivalent) Background in Computer Science, Information Technology, or Business Systems Analysis Exposure to Agile/Scrum delivery environments What You'll Do As an Integrations Manager , you'll serve as the primary point of contact for partner integrations—ensuring that Tier 1 and strategic partners are onboarded smoothly, efficiently, and with high satisfaction. You'll drive technical coordination, oversee issue resolution, and proactively manage the integration process from kickoff to go-live. Responsibilities include: Lead and manage the integration process for new partners, ensuring timely and high-quality go-live execution Act as the primary contact for all partner integration queries and escalations Troubleshoot technical integration issues, coordinating with internal teams for resolution Build and maintain strong relationships with partner technical and business teams Monitor integration-related communications across multiple platforms (Slack, Telegram, Email) Maintain ownership of escalated issues and ensure prompt resolution with cross-functional teams Provide technical integration support to internal stakeholders and assist with ad-hoc technical tasks Develop an in-depth understanding of the client's suite of integration products and APIs Maintain service-level response times and integration quality standards Why Join Us Hybrid/Remote setup Day 1 HMO, Dental, and Life Insurance coverage Vacation & Sick Leave with Quarterly Conversion Financial Assistance Program 13th Month Pay and Mandatory Government Benefits Career growth, upskilling programs, and regular company engagement events Be part of a certified Great Place to Work® company About the Client Our client is a global fintech company specializing in digital payments and crypto infrastructure, providing secure, compliant, and scalable integration solutions for Tier 1 partners worldwide. This role offers the opportunity to work on transformative integration initiatives in one of the fastest-growing sectors in technology. Take your integration career to the next level — apply now and become an Integrations Manager at ConnectOS. #J-18808-Ljbffr

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